Hon Chong Tours and Activities

We had an overall pleasant stay and there were many highlights during our visit. The staff were absolutely wonderful—friendly, attentive, professional, and always willing to help with any requests. Their hospitality truly made us feel welcomed throughout our stay. The spa experience was exceptional. The spa’s beachfront location allowed us to enjoy the natural sound of the waves while relaxing, creating a very peaceful atmosphere. The therapists were highly skilled, professional, and genuinely cheerful, making the experience even more enjoyable. There are a few areas that could be improved. The room door occasionally made a loud alarm-like noise when opening or closing, which was inconvenient. The air-conditioning unit was also quite noisy and initially did not cool the room sufficiently, although the maintenance team responded and resolved the issue afterward. Additionally, there was noticeable noise coming from nearby construction or maintenance work next to our room, which affected our ability to rest. We contacted the staff about it, and while the noise eventually stopped, it took some time before the situation was addressed. Despite these issues, the outstanding service from the staff and the excellent spa experience left a positive impression on us. We appreciate the team’s efforts and hope these areas can be improved for future guests.

It’s a beautiful place but very inconvenient to get around especially staying at Villa. Our villa was so far from the beach. Our first night there was too much mosquitoes and bed was itchy until we asked them to change all bedding a few nights later. The villa was a very good size but not as well kept as I have liked. We got food poisoning from either the cups or the juices that we drink during breakfast buffet. Lots of their guests do not have food manners use hands instead of tongs.

The view from our room was amazing, loved it. This is a very busy hotel and a crowded, noisy entrance/reception. Being a high rise with 6 or so elevators they can be crowded and take a while with a lot of stops. There is a sailing club across the road on the beach that plays very loud music late into the night/morning which affected us as we were at the beachfront side of the hotel. The staff were great and when we talked to reception about the sailing club noise, they did give us an option to move rooms. There were not many Australians that we noticed at this hotel. The buffet breakfast was very good, lots of variety, although level 4 dining room was small and we only got a seat there once due to crowding and that was early, so we went to level 5 which was bigger. We loved the location of the hotel, right across from the beach but it was disappointing with the lack of beach beds and umbrellas the hotel has in relation to the amount of customers. The staff working at the beach were always helpful as were the room cleaning staff. Room was a good size, comfortable bed with a decent bathroom. Shops and restaurants all around.