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Reviews of Staybridge Suites Holland, an IHG Hotel

3 out of 5
Staybridge Suites Holland, an IHG Hotel
12170 JAMES STREET, Holland, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 273 out of 466 reviews" "
Rating 8 - Good. 90 out of 466 reviews" "
Rating 6 - Okay. 46 out of 466 reviews" "
Rating 4 - Poor. 33 out of 466 reviews" "
Rating 2 - Terrible. 24 out of 466 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ruby

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are plenty of parking space. The staff are friendly. I had to call them to let them know that the door lock for the bathroom is broken. So, one of us is in charge of making sure that no one opens it while someone is in there. I also told them we only have 3 towels, and there's no blanket for the sofa bed later. They gladly said, we can go down and get them. But the bathroom door have to be scheduled to get repaired. We left as soon as we brought our things in the room. Unfortunately, we came home late from the fireworks, and we didn't check the sofa bed until we are about to sleep. The sofabed is only a single bed. I booked for 6 people. Is s, so we booked for 2 queen bed and a queen sofa bed, that would fit 2 people. I called the front desk, and was told they couldn't transfer us because they are fully booked. We booked our accommodation through a third-party. So, I'm not sure who is responsible for the wrong room that we got. Should I be writing a reviw about the hotel or the third party where I booked out stay?
Stayed 1 night in May 2024

4/10 Poor

Barbara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Expedia booked 4 adults in a room that only slept 3. The hotel was booked for tulip time and could not move us to a different room. We had to sleep two on a twin sofa bed.
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

James

Business traveller
Liked: Staff & service, property conditions & facilities
Rooms were large and comfortable. Breakfast was good but dinners were not. Housekeeping was late in the day.
Stayed 4 nights in Apr 2024

6/10 Okay

Nathan

Travelled with partner
The space pillow and really the whole hotel outside of our room smelled like marijuna.
Stayed 3 nights in Apr 2024

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and everything was amazing. Very clean and updated. The breakfast was top notch. Only thing is we came at the wrong time, everything in the area starts in late april so most activities were closed for the season.
Stayed 2 nights in Mar 2024

10/10 Excellent

JAY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and hot tub. Rooms were great.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
The room (king; accessibke) was spacious and very clean. The king bed was extremely comfortable. And , most importantly, all of the ftont desk staff was exceptional...superb customer service!!I I would highly rrcommend this property.
Stayed 2 nights in Mar 2024

8/10 Good

Keri

Liked: Cleanliness, property conditions & facilities
Suite was spacious, breakfast and pool area nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Elisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept and really clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Dana, Grand Rapids

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about my stay here, great breakfast, well stocked rooms, friendly and helpful staff. The only thing I would comment on is that the pool area was very hard to sit in due to the fact that the chlorine was way too strong, it had our eyes burning and my kids eyes burning when they were playing in the pool. They had to get out several times to rinse their eyes with cold tap water or we actually couldn't stay long and play because they were uncomfortable and in pain. Other than that it was truly a great experience.
Stayed 1 night in Feb 2024
Response from Mari on 2 Mar 2024
Thank you for your stay .

10/10 Excellent

Megan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the front desk is so very kind! I love the dog friendly atmosphere, and how kind and friendly everyone is.
Stayed 1 night in Feb 2024
Response from Mari on 2 Mar 2024
Thank you for you stay. Hope to see you soon.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great beds and pillows, hard to find!
Stayed 1 night in Feb 2024
Response from Mari on 2 Mar 2024
Thank you for your stay. Yes agree the beds and pillows are amazing. Glad you enjoy your stay.

10/10 Excellent

Carly

Travelled with partner
The breakfast was really good, and I could tell everything was clean. Overall was a great place to stay.
Stayed 2 nights in Feb 2024
Response from Mari on 2 Mar 2024
Thank you.

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mari on 2 Mar 2024
Thank you for your stay.

4/10 Poor

Kathy

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Mari on 2 Mar 2024
Good morning i apologize for not meeting your standards. Hope to see you agin soon

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice time
Everyone at Staybridge was very nice and helpful, especially with our dog. The room was clean and neat. The only issue that we had was with the toilet. We regularyly stay at Staybridge
Stayed 2 nights in Jan 2024
Response from Mari on 2 Mar 2024
Thank you for your stay. I apologize you experience toilet issue. Hope to see you soon again

10/10 Excellent

BRIAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mari on 17 Jan 2024
Thank you for staying at Staybridge. Hope to see you soon again

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024
Response from Mari on 17 Jan 2024
Thank you for staying with us. Glad you enjoyed your stay with us

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and breakfast!
Stayed 1 night in Dec 2023
Response from Mari on 17 Jan 2024
Thank you for staying with us

10/10 Excellent

Katelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to check in and staff was friendly. Very clean, open, and bright. Lots of spaces for various uses. Room was perfect. It is nice that they have tableware/utensils/cookware/glassware. Breakfast was delicious as well!!!
Stayed 1 night in Dec 2023
Response from mari on 17 Jan 2024
Katelyn thank you for choosing to stay with us at Staybridge we look forward to seeing you again soon

10/10 Excellent

Amy

Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its GREAT! :)
Great place to stay! Clean and everyone that works there is busy ensuring the customers are taken care of and the place looks nice.
Stayed 1 night in Nov 2023

10/10 Excellent

royce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 2 nights in Nov 2023

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and the suite gave us more room. My only complain was the breakfast. The selection was limited and the food was not very good. One day there was no fresh fruit and no muffins. That would be a reason for us not to stay there.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with quick access to major roads and multiple dining options near-by.
Stayed 2 nights in Oct 2023

8/10 Good

derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Shannon

Liked: Staff & service, amenities, property conditions & facilities
Pros: I loved the little kitchen with full size refrigerator in my hotel room, this hotel has dove personal care products (soap, lotion, shampoo conditioner) in its hotel rooms, room was large, bed was very comfortable, nice pillows. Cons: low flow shower, my bathroom soap dispenser was empty when I arrived, there were tons of black specs on the air conditioning unit in my room that I assume must be mold so I was afraid to run it, the hotel next door had constant construction noise from 9am to around 8pm, so get a room on the other side of the hotel if you want peace and quiet, thin bath towels.
Stayed 2 nights in Oct 2023

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice place, but I wish the free breakfast had been open until 10:30, not 9:30. Otherwise, very well maintained and clean.
Stayed 2 nights in Oct 2023

4/10 Poor

ANGELA

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Amenities
We enjoyed our stay.. very nice hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
What we liked was the staff friendly the hotel is nice and clean. The breakfast was great too.
Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Stayed 1 night in Sep 2023

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean with friendly staff
The hotel is clean, staff very friendly and the breakfast and social food were a nice addition.
Stayed 2 nights in Sep 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again and again
The entire stay was great. This time we enjoyed the outdoor space both nights, and the breakfast was good each morning. All of the workers greated you with a smile, and were helpful. I highly recommend this location.
Stayed 2 nights in Sep 2023

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was in great condition. This seems to be a very new hotel. Very clean. friendly staff. I loved having the suite with the separate room so the kids could sleep early. The breakfast was good as well. The location is pretty good. A safe area but some weird traffic patterns nearby.
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We were celebrating our 34th Anniversary with a visit to Holland. It was our first stay at a Staybridge and I was delightfully surprised. The staff was great, and the hotel and room was very clean. I especially enjoyed the pool, hot tub and outdoor common area.
Stayed 2 nights in Sep 2023

10/10 Excellent

Suzanne

Travelled with partner
Liked: Amenities, property conditions & facilities
Room was clean. Liked having a full size fridge and kitchen area. The free breakfast and evening snacks on M-T-W were mediocre. Bed was comfortable. Liked walk-in shower.
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 2 nights in Aug 2023

10/10 Excellent

Ruth

Stayed 1 night in Sep 2023

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is excellent!
What a gem of a hotel! The hotel itself was in pristine condition and the staff were over the top friending and attentive. 10 out of 10!
Stayed 3 nights in Aug 2023

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was really amazing and responsive, everything was clean and nice.
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Stayed 5 nights in Aug 2023

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend at the beach
Always a great stay! All front desk staff were wonderful & accommodating. Thank you!
Stayed 3 nights in Aug 2023

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not properly stocked. Missing coffee cups and blanket in room. Shower nozzle fell off. Fixture holding lotion and hand soap fell off.
Stayed 1 night in Aug 2023