Historical Old New Castle Hotels, New Castle

"Loved it!"

"Beautiful hotel"

"This place sucks. Many reasons so not stay here. Most of the staff is nice, except management and people who work directly under management Patel. They lock the front and rear entrances inside and outside. So if you wanna go down to your car to grab something you left at 1am, you have to ask the front desk to open the doors to let you outside. Sometimes they leave it open randomly. You can't use your room key to swipe in if you're already outside and doors are locked you have to ring and wait for front desk to let you in One morning as I was about to leave for an event I noticed my door was not locking. So i old the front desk that my door isnt locking and i have to leave. I'll be back later. When i returned that evening and I couldn't get in my room. Maintenance fixed the swipe lock wrong. Key cards didnt work. They said i would har to wait until the morning because the couldn't get a hold of the maintenance guy. I called him and paid for his uber to hotel and back so i could get into room and get belongings. They said they would comp me for the night for changing rooms and they didn't, when I called expedia to complain. I checked out the next day. Even though I had one more day to stay. They refunded me for day I left. Not for the night I had to switch rooms. What if I had a serious medical condition? Would you expect to wait a day to get your stuff?! They refused to call a 24/hr. Locksmith so i basically paid their employee to come in and break the lock. "

"Very friendly and helpful staff!"

" water does not shut off in bathtub no tissues box was empty. Bathroom door does not close. somebody else’s hair in sinks."

"Everything Mett needs except for the toilet"

" The room they gave me was at least clean, room had everything provided for from towels, bathing clothes, etc. The beds were comfortable. Breakfast was free, just juice, milk, coffee, cereal, sausage-egg-cheese sandwiches, etc The nights were quiet, no noises."

"The hotel is under construction, more noise than expected. The room was clean but found rotten food inside little fridge. Left medication in the room, contacted hotel a couple of hours after leaving and was told room was already cleaned and nothing was found. Not planning to stay there again. "

"Suite is cleaned plus stocked with everything you need down to the dishes. They provide pots and pans along with dishwasher items. If you guys don’t book your missing out!. It’s very clean you won’t be disappointed at all… and it’s very quiet so quiet I was looking for other people to even say good morning to lol. Book with them you’re going to love it. 10 stars⭐️⭐️"