Historic Downtown Collinsville Hotels, Collinsville

"COFFEE: Hotel does not have Decaf coffee. FIRE: In-room Fire Alarm BLASTED out "THIS IS NOT A DRILL. NOT A FALSE ALARM. A FIRE HAS BEEN REPORTED IN THE BUILDING. PLEASE EXIT THE BUILDING ASAP USING THE NEAREST STAIRS TO YOU”. We frantically gather essentials, in our pajamas, key belongings running down nearest stairs when dawned on me to call hotel & ask where the FIRE is located. Front desk said just a TEST. NO FIRE. Panicked in a frenzy, running for our lives we thought, for NOTHING. The irresponsibility of the staff in this hotel can not be overstated. RENETTA: (front desk staff member). Very unprofessional and disgusting attitude. This conversation took place on Tuesday May 5th, 2026 around 9:10pm. May we have a couple of bottled waters, please? “There are none!” None at all? “NO! There are no waters available." There is not one single bottle of water available in this entire building? "That’s correct! Well, there is, but they are only for the Elites in the hotel and they are about to start coming down, so….” Oh. I see. Okay then. Thank you. Have a good evening.I think, Renetta uses this line "only for the Elites" as an intimidation tactic, and as an attempt to try and demean guest. For what reason? We don’t know. But she did that evening. The sad and more than likely truth is; Renetta’s "means", our probably the furthest away from being Elite than most of the guest that stay in your hotel. I would absolutely bet $1000.00, they’d be less than mine."

"Good breakfast. Love the old, ornate elevator. Had a pool table in a room down from the lobby. Neat old building, very sound proof. "

"The tub was clogged in our first room. The second room we were. Changed too didn’t have hot water "

"the elevators were not working and the front desk person was unaware of this fact"

"Staff were all friendly and helpful. The room was very clean and comfortable. Loved the pressure of the showerhead...something that isn't usually the best in a hotel room. Breakfast selections were numerous and delicious. Enjoyed the evening kickbacks as well. Appreciated the secure parking garage. Only thing not up to par was something was spilled in the hallway that wasn't vacuumed over three days. Overall, a great experience and would 100% stay here again!"

"K"

"The breakfast is outstanding as well as the staff Great price for what you get"

"Easy walk to the Arch. Staff was very friendly! Rooms were clean, breakfast was great. Parking was gated and manned so felt safe. Stay was over Mothers Day and moms were presented with a rose at breakfast or check in, definitely above and beyond. Definitely would recommend. "

"Gail at the front desk was super nice and helpful at check in. They offer 3 free drinks (beer or wine) per person between 5:30-7pm plus snacks (we had nachos, chips and pretzels. There's also a popcorn machine with free popcorn between 4:30-8pm and a free soda fountain. The free parking garage was super convenient. Pool was warm and the restaurant on site had pretty good food. Complimentary breakfast had a lot of options including waffles, cereal, biscuits and gravy, eggs, sausage patties, muffins, bagels, yogurt, 3 different juices, the coffee was typical hotel coffee (not drinkable). Our room was very clean and comfortable, the bathroom needs some updates but the shampoo, conditioner and soap dispenser in the shower was nice. We would definitely stay here again, our 10th floor room was around $140 for mother's Day weekend. A short walk or drive to union station and a short drive to the zoo. The staff we encountered were the nicest hotel staff I've ever had."