Hillwood Hotels, Seattle

"Great location for seeing downtown by walking and catching the light rail and monorail. The staff was outstanding."

"Jireh was fantastic. Staff very friendly. Hallways could use updating. Rooms were very nice and comfortable. Staff also arranged airport transportation which was appreciated."

"Room was clean but on the smaller side. Staff was great. "

"It was an excellent stay for the price point."

"Excellent location, clean, friendly staff"

"There was breakfast offered? No air, thin walls, directly across from elevator, cramped bathroom, no storage for toiletries and used towels. "

"Staff was very friendly and helpful. Location was walkable to many of Seattle’s attractions. Room was comfortable and clean. "

"Great location "

"We’ve stayed at various Fairmont properties before and have always had great service, so unfortunately this location fell short for us. First, the hotel itself is beautiful, and we were very happy with the room as well as the gym and pool area. However, we were disappointed with the overall service experience. It took almost 45 minutes to check into the hotel, and the lineup extended from the front desk to the elevators. I’ve never waited that long to check into a hotel before. We also dined at the lounge several times. The food and atmosphere were good, but the evening service was disappointing. We were seated at a table that was dirty and sticky, and when we pointed it out to the server, he simply dropped off a cloth for us to clean it ourselves. We also had to call the front desk from our room twice, and both times we were on hold with an automated system for over 30 minutes, which was extremely frustrating. I’ve never stayed at a hotel where guests cannot directly reach the front desk and speak with someone. Paying guests do not want to speak to a robot and then wait 30+ minutes for assistance."