Hill Country Hotels, San Antonio

"No hot water, warm at best. AC in second bedroom did not work. Asked early Saturday morning if they could take a look, returned late that night, and still had the same issues. Breakfast was microwaved kolaches and watery eggs. Charged for parking, several cars broken into second night of our stay."

"Yes"

"Booked the room and realized there are a lot of extra random charges that don’t make sense. The room had a chocolate drink all over the wall. Broken door knobs to the bathroom. The front door lock was barely hanging on. So expensive for such a poorly maintained place. This place dropped down so much from the last time I stayed here 10 years ago. It is a great place close to everything but that’s about it. Room 718 I hope management goes and spends money to fix that room!"

"Clean rooms, right by the riverwalk"

"All ammenities was nice... But PLEASE PLEASE STOP BE A PET FRIENDLY. THE ROOM OF OUR SIDE CIME WITH A DOG AND DONT STOP TO BARKS ALL NIGH!!! "

"El staff le falta preparación. Los pasillos sucios. El desayuno mediocre. Expedia me cobró por 3 habitaciones 608.00, cuando llegué al hotel un enrredo horrible."

"This was one of the most disappointing hotel experiences I’ve had. We booked this property through Hotels.com because it had a 9/10 rating and appeared to be a decent place to stay. We specifically reserved a room with two queen beds, but when we arrived we were told none were available and were instead given a room with one queen bed and a fold-out couch. Unfortunately, the condition of the room was unacceptable. There were crumbs scattered across the floor and even in the bed sheets. We also found a roach in the bathtub, and there was a dirty sock left inside the fold-out couch. The overall cleanliness of the room made it clear that it had not been properly cleaned before our arrival. When we raised the issue with the front desk, we were told that no refunds were allowed. With no other options available at that point in the evening, we had no choice but to stay the night. Based on our experience, the condition of the hotel and the level of service did not come close to matching the rating advertised online. I hope management addresses these cleanliness and customer service issues so future guests do not have the same experience."

"Right on the riverwalk and loved that it had the buildinga history posted everywhere. "

"Bathroom was dirty with a clump of hair in the tub, no shower curtain liner (water was all over the place after my husband and I each took a shower). The remote was broken for the tv, the vanity was broken and there were stains on the furniture. For what was charged per night, not worth it. You’d get the same quality at $50-$60 a night at a lower hotel."