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Reviews of Highlander Mountain House

3.5 out of 5
Highlander Mountain House
270 Main Street, Highlands, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 59 out of 100 reviews" "
Rating 8 - Good. 18 out of 100 reviews" "
Rating 6 - Okay. 14 out of 100 reviews" "
Rating 4 - Poor. 4 out of 100 reviews" "
Rating 2 - Terrible. 5 out of 100 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Michael, Knoxville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great low-key spot. Enjoyed the Blues and Brews night on Thursday, and the room was comfortable, and well appointed. Fireplace Coffee and Muffin on a rainy Friday was exactly what I needed.
Stayed 3 nights in Apr 2024

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was just what we needed as a retreat from our couple of busy days in town. The outdoor space was great and the bar on site had very sweet staff.
Stayed 3 nights in Mar 2024

6/10 Okay

Peyton

Travelled with partner
Liked: Cleanliness, staff & service
My husband and I stayed at this hotel and had a good time. The front building of the hotel is beautiful however the rooms in the bunkhouse are TINY. They definitely try to make the most out of the room but it’s very dated and a little run down since it is old. Has good character though. I am a very light sleeper and could hear everything going on in the rooms around us and the hallway but that is out of the hotels control. The staff was very friendly and the restaurant was great!! Overall, we would stay here again but probably only for one night - we felt like if we stayed any longer we might go crazy in such a tight space. Loved that it was walkable to everything!
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay in highlands!! Right on downtown; so we walked everywhere! Had a lovely lobby area with 2 fireplace sitting areas- we would end the day here, relaxing and chatting with fellow visitors.
Stayed 3 nights in Feb 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town. Hood customer service
Stayed 1 night in Feb 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a weekend getaway
A warm and cozy place to stay in the best mountain town!! We enjoyed the restaurant and bar each day / night we stayed. The staff was outstanding and the bartender made delicious cocktails.
Stayed 3 nights in Jan 2024

8/10 Good

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff upgraded my room since my room wasn’t available. I will be back
Stayed 1 night in Jan 2024

10/10 Excellent

Desiree Moreno

Liked: Cleanliness, staff & service, property conditions & facilities
For the area it is an appropriately nice stay:) you have to appreciate the historic structure and experience.
Stayed 3 nights in Jan 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and charming
Inn is very cozy with an antique Lodge aesthetic. Rooms are small but with thoughtful details and nice appointments. The mattresses were comfy and the linens great!
Stayed 1 night in Dec 2023

10/10 Excellent

Bonner

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the quiet and safety of the "bunk house" located behind the main house. Parking was easy and the bed was comfortable. The room was small, but that didn't matter.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Erik

Travelled with partner
People that book on Expedia should understand that a “standard” room is not located in the main inn, it is located in the “bunkhouse” which is across the parking lot behind the inn. This was not explained in the listing. The room we received was very small and not particularly nice. We had trouble figuring out where to put suitcases. The location was excellent, however. We had a great breakfast at the main inn one morning, and the staff was generally friendly and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
We will be back!
Stayed 2 nights in Sep 2023

2/10 Terrible

Sharon

Travelled with partner
Very noisy, mattress was way to soft, window covering did not cover windows.
Stayed 3 nights in Sep 2023

6/10 Okay

Paul

Liked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Lorraine

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
Room was very small and decorated with old, worn out furniture. Sheets were stained. AC was a window unit, that was loud and obtrusive. Shower curtain was so long it blocked the drain. The property surrounding was beautiful, the restaurant delicious, the staff very friendly.
Stayed 2 nights in Sep 2023

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in the bunkhouse in back of property. Room was ok certainly had most everything you needed but was very cramped. Thought it was rather overpriced for what it was - view of the back of hotel and parking lot.
Stayed 1 night in Sep 2023

10/10 Excellent

Charles D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Michael T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with good rooms.
Stayed 2 nights in Aug 2023

2/10 Terrible

Alexandra

Stayed 2 nights in Aug 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Turay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were not aware there was no elevator and carrying bags and luggage up stairs was a hassle. Parking was minimal. The place is very unique but needs attention to amenities and condition of facilities and comfort of furniture; no breakfast the 2 days we were there;poor shower drain.
Stayed 2 nights in Aug 2023

10/10 Excellent

Nina

Stayed 1 night in Aug 2023

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I love this place. I payed almost 700 dollars to stay here and was not told the dining and bar was off limits because of a wedding party. So I ram around to have a decent evening.
Stayed 1 night in Aug 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go back again
Very interesting historic building. Very friendly staff. Room medium size but very comfortable. Unfortunately restaurant not open for days we stayed. Easy walking distance to other restaurants.
Stayed 3 nights in Aug 2023

6/10 Okay

Beth, Edgewater

Disliked: Amenities, property conditions & facilities
Highlands is always damp because it is a temperate rainforest , and it is tough, but you need large dehumidifiers. The dining room was closed and I could hear guests complaining about how disappointed they were. They were not told ahead of time. The rooms were cute but the size of the room for what you were paying is not comparable. Next time I have rented an Airbnb that is less money but it is an entire home still walking distance to town. Need a lot of updating and cleaning. The couch in the lobby should be an embarrassment, impossible to get up
Stayed 4 nights in Jul 2023

8/10 Good

Marsha

Travelled with partner
Liked: Cleanliness, staff & service
It has the potential to be AAA. The rooms are cute and the bed is comfortable. But there is no closet, no place to open a suitcase, and tight. You have to take turns moving around the room. Outside is uneven rock stairs, rails that wobble, and uneven walking areas to the entrance.
Stayed 2 nights in Aug 2023

4/10 Poor

Lindsey

Liked: Cleanliness, staff & service
the location was great and so was the staff, but the room was very small, no room for luggage after opening, you had to edge around the bed to get the the bath, and the closets were practically nonexistent

10/10 Excellent

tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quaint, and lovely hotel.
Stayed 3 nights in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Jun 2023

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Jack

Liked: Cleanliness
Disliked: Room comfort
Such a Disappointment.
My wife and I took a last minute roadtrip only a few hours from where we live to enjoy the mountains. Our first stop was in Highlands, North Carolina. The Highlander Mountain House was supposed to be a quaint and charming one night escape to a bygone time. It was nothing but a disaster. The problem's. Parking: The entrance to the parking lot is narrow and there is little room to maneuver a car. There are only a few parking spots on a hill and the lot is confusing with no signs with directions to check-in. The paths are rugged, uneven and treacherous. I almost fell. I am older and my advice for any older travelers is avoid the hotel if you value your safety. This hotel is not by any means accessible to anybody with any physical limitations. Check-in: The receptionist led on the dangerous walk to the "Bunkhouse", to our room. There was a dog in one of the rooms that was barking, reverberating throughout the building. I complained and led us back to the main house. I had to pay an upcharge just to get a room without a barking dog. The room: The room was dangerous. Lamps did not work and the television blocked the bed making it impossible to safely get in and out of for two people. At night I almost injured myself on the television going to the bathroom. The bed: The mattress was literally a mound of form that you would roll off onto the floor. Impossible to sleep and unsafe. Conclusion? Avoid the hotel for your comfort and safely.
Stayed 1 night in May 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful. Love the antiques. The whole ambiance about the place is like a warm hug. The bunk house floor was a bit cold but it was really cold outside. Great little town and friendly people.
Stayed 1 night in Mar 2023

10/10 Excellent

Merrie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Mountain Escape
The historic and classic hotel was located in the middle of Highlands within walking distance of any restaurant or shop one might be interested. The common area was spacious with sitting areas and fireplaces inside as well as outdoors. Staff were courteous and helpful.
Stayed 2 nights in Mar 2023

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location right on Main Street. We felt the room was very small for what we paid. Not alot of amenities.
Stayed 1 night in Mar 2023

10/10 Excellent

Mary Watson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! Always a favorite when I come to Highlands.
Stayed 2 nights in Mar 2023

2/10 Terrible

Ricki, FLOWERY BRANCH

Stayed 1 night in Mar 2023

10/10 Excellent

Andrew W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very charming little inn right on main St
Stayed 1 night in Mar 2023

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Carolyn

Stayed 1 night in Jan 2023

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the bunkhouse. Had not realized this would be the case when booked. It turned out great though. Extremely comfortable, cozy and quiet. The young lady on the front desk was extremely pleasant and welcoming. Located right on Main Street, short walk to shops and restaurants
Stayed 1 night in Jan 2023