Highland Park Hotels, Savannah

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"Good location. Nice bar area. Entrance with drop off hidden by construction sign. Unfortunately, a hotel that only provides 3 towels for 4 guests. Even more inconvenient because our family was out late and by the time it was the fourth family member’s turn to take a shower, it was 11:00pm and the front desk asked us to come down to the lobby to get a towel. Inconvenient. "

"The staff were amazing, location fantastic and walkable to everything. However, absolutely not the cleanest and most updated hotel. She’s got some clear wear and tear and needs a damn good cleaning! "

"Everything was as expected "

"As expected Hilton Gardens. Clean, refreshed/ modern room. Staff, valet and bartender((Max) all super friendly and engaging. Typical Hilton breakfast but not included (recent change) in stay. À la carte Prices for lowgade breakfast unreasonable. Go to Rhett’s for a quality breakfast. "

"Breakfast was very good, The staff was very friendly and accommodating"

"We booked this hotel based on advertised amenities—restaurant, cocktail lounge, and downtown shuttle—but the reality fell far short. The “cocktail lounge” opens at 4 p.m., but only if the bartender shows up on time, which was inconsistent. There is no actual restaurant; instead, they offer delivery for an extra fee. Breakfast is overpriced and no better than a standard free hotel breakfast, though the attendants were excellent. The shuttle service is extremely limited, running only from 2–10 p.m. if the driver is available, and only to a few locations within about a mile. The driver also serves as maintenance, so shuttle service clearly isn’t a priority. Customer service was disappointing. Most requests were met with “we don’t do that” or “there’s nothing we can do,” with little effort to assist or offer solutions. Attempts to contact the hotel prior to arrival went unanswered, and requests made during booking were not in their system. Staff blamed a possible system outage with no follow-up. While the property itself is nice and the rooms are comfortable, the lack of accurate information and poor service make it hard to recommend."

"The breakfast in the dining room was delicious and the staff in there were lovely. "

"Clean room, friendly staff. Great location. Would definitely stay there again"