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Reviews of Koulnoué Village

Koulnoué Village
BP 63, Hienghene

Reviews

8.2

Very good

Rating 10 - Excellent. 77 out of 221 reviews" "
Rating 8 - Good. 99 out of 221 reviews" "
Rating 6 - Okay. 32 out of 221 reviews" "
Rating 4 - Poor. 10 out of 221 reviews" "
Rating 2 - Terrible. 3 out of 221 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Stayed 2 nights in Apr 2024

4/10 Poor

Cheryl

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
After driving all the way up the island VERY disappointed with this resort. Very untidy, messy - looked like the resort was deserted - weeds and long grass everywhere and building looking old and drab. Was your lawn mower and weed eater broken?? Website photos gave false impression. It is a great concept and location on the beach but the whole resort needs an overhaul - all the activity area were also very unkempt. Very limited dining options - buffet ONLY for dinner and breakfast - and we never eat buffet but had no choice here as no other restaurant option nearby. Took a long time for checkin but Staff at reception were very helpful and friendly. Didnt appreciate the staff entering our room (3 x times) though without knocking!! Arrived at unit and only had 1 x teabag for 2 x people. Safe was locked and loose - not secured to anything - had to tell the guy who came to unlock it what he had to do to rectify it - he didn't know it needed a 'master key' to unlock. Had group of youths screaming and running around and knocking on our door and running away at 9pm at night and then again waking us at 6.30am talking and laughing loudly outside our unit while rolling joints and smoking. Not our best choice of accommodation while in New Caledonia.
Stayed 2 nights in Nov 2023

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful holiday resort in an absolutely stunning location. Our bungalow was beautifully presented, with a perfect view from the terrace. We enjoyed swimming in the pool, mini golf, badminton, basketball and snorkelling across wonderful coral from the beac( right by the hotel. The restaurant served delicious food and the staff were friendly and helpful.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant village like setting. Lovely staff. Great to support the local community.
Stayed 5 nights in Oct 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
In a quiet location, right on the beach, about a 10 minute drive from the town. Our bungalow was roomy, clean and very comfortable and looked towards the sea. Dining options were limited but there were not many guests when we stayed. Overall, was very pleasant.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Travelled with partner
Beautiful setting ! Very confortable, peaceful and excellent services. Lovely dinner on the terrace with wonderful staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning scenery in the surrounding area, beautiful outlook Lovely walk along beach Very good buffet
Stayed 2 nights in Jun 2023

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to spend a few days
Nice place to stay right on the beach with great views. Room was comfortable and clean. Views from our room overlooked the water and a couple of islands. Food was good with a local produce, fish and meat on the menu. Service was excellent, staff were pleasant and helpful despite the language barrier.
Room view at sunrise
Not the blue skies we wanted but still pleasant
Some of the rocks at Hienghène
Stayed 2 nights in May 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service
Great staff and location. Chalets modern and comfortable. But facilities looking tired: swimming pool empty, mini golf closed...
Stayed 2 nights in Sep 2022

6/10 Okay

Stanislas

Liked: Staff & service, property conditions & facilities, room comfort
Disappointed, or not?
Warm welcome. First impression not so good, especially considering the rates applied. Food was average. Second day was much better so can not really leave an honest review.
Stayed 2 nights in May 2021

8/10 Good

Denis

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2021

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
Good service as they can do, after the hotel re-opening.
Stayed 2 nights in Apr 2020

2/10 Terrible

Danica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hated it!
Stayed 2 nights in Jan 2020

8/10 Good

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a night's stop
Bungalows great. Pool a bit small. Couldn't have a La carte for dinner as they had an Indian buffet. Didn't go to New Caledonia to eat Indian meal haha
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Mimi, Koné

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is correct, property is new and cleanliness is great! We tried their food too, it was fine not exceptional though they have dinner buffet deal for 4100 xpf each Only down side was swimming pool It was small and was full of local kids screaming and constantly diving into it nonstop We left after short time Though overall it was good weekend getaway
Stayed 1 night in Nov 2019

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the beach, nice pool and a great place to chill out
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place
Very good location, good surroundings.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the smiling and efficient welcome, the varied meals using local produce, the lovely ambience and the prompt service, we found little to displease. The buffet at the weekend was a highlight of gastronomy. Nevertheless, we do have suggestions for improvement:- • We stayed for four days, and were well occupied. However, we noticed that most people rarely stayed for more than 2 nights. Accordingly, we would suggest that there be a greater emphasis on promoting activities in the local area. • We acknowledge that the Hotel did have a walking tour around a nearby hill, but little else was suggested. • We were advised how to book with a local company for snorkelling and diving. The hotel could offer to book for its guests. • People like to have a choice of restaurants. The hotel could offer to book guests into other restaurants nearby. • There are many opportunities for hiking in the area. Maps and guides, which exist already, could be provided. • There are many scenic drives, available. Again, guides could be provided. • We were disappointed to find out only after we had left Hiengène, how important this area was to recent Kanak history. We are surprised that, given the ownership of Koulnoué Village, little information is provided about Kanak history and culture. Not even the Tjibaou Memorial was mentioned to us. • The Wifi in the room was poor. This could be improved at very little cost nowadays. • Is access feasible without a car?
Stayed 4 nights in Sep 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
A pleasant part of the island
Stayed 2 nights in Sep 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing serene location
family with young children enjoyed the beautiful location/surrounds, birds, coconuts, relaxing sounds of waves, large gardens/grounds including some sports activities, spacious modern bungalows with sofa bed for kids, great staff- attentive and accommodating, food a bit pricey
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Few things were broken and not fixed. The service was great
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Location is great. Nice cabins. Good food. Ants in cabin. Music in weekend until 3 am is bad.
Stayed 2 nights in Jul 2019

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant scenic ocean side location and we appreciated the friendly staff.
Stayed 1 night in Jul 2019

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huts by the water
Great place to stay. I was a little early and the receptionist let me check in early. The Huts are modern with plenty of room. I had a 1 King Bed and slept great. Every Hut looks out toward the water. Definitely a place to stay solo, with friends, family or a group. Definitely would come back if I return to New Caledonia.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good maybe the staff could be more welcoming, but it was okay. I liked the food and the first music Band I NU
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Comfortable, clean, close to beach. Great scenic locations near by. Limited menu. Food adequate but not brilliant.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Never again
We stayed for 2 nights. First night was fine, but the second day at 2pm the party next door started. At 8pm until 3am there was live music. The party went on till the next morning 8am! No sleep at all that night. This resort is next to the local tribe's party place! The manager thinks it's not her problem, because the music is not made on her property. She was quite rude, and not at all helpfully or considerate.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Most attractive setting really memorable, Clean and comfortable cute units roomy inside great shower
Stayed 1 night in Jul 2018

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Good snorkelling
The hotel is pricey, but everything seems to be in New Caledonia. Room was cleaned late in the afternoon and coffee was not restocked, after asking for help no one returned to provide me with what I had asked for. Multiple power outages, weak wi fi. Nice snorkelling on beach was the best part of the stay.
Stayed 2 nights in Jan 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great Base to explore North New Caledonia
A good place to stay. Friendly helpful staff. Main issue was the lack of screening on louvres and I would prefer a la carte choices for restaurant rather than an expensive buffet full of food I can’t eat.
Stayed 4 nights in Dec 2017

6/10 Okay

Ecco, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
The hotel is OK. Unfortunately the beach is rubbish. Roaming dogs and cats detract from the place. The buffet dinner was poor, e.g. food not kept hot, especially considering the price (except for the desserts which were good)
Stayed 1 night in Sep 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facility and good value for money. Great location for exploring tropical east coast area.
Stayed 1 night in Sep 2017

8/10 Good

Daniela, Berne

Liked: Cleanliness, staff & service, room comfort
Dive Hienghène, stay Koulnoué
Koulnoué Village is the place to stay in Hienghène, Babou Diving School is just around the corner. It is the only tourist accommodation site there except for the campground. The hotel also offers a range of sports activities such as Tennis, Badminton, Minigolf etc. for free. The buffet is great but also expensive.

8/10 Good

Warwick, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation Guaranteed
We last stayed here in 2006 and the renovated bungalows are beautiful, a real upgrade from Economy to Business Class! The Expedia confirmation sheet said there is no reception desk but that is incorrect as their is one, with very welcoming staff. The property director even came out to meet us. He is a hands-on man, walking and talking with guests every day. And very helpful. We experienced the night-time buffet which was truly wonderful, and all eaten in a very exotic location.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

John, Sydney, AU

Liked: Staff & service, room comfort
A seaside stop
The bungalows are adequate but in serious need of updating, looks like that might have started. In a nice scenic location on the shore.

4/10 Poor

Andrew, Wellington, NZ

Disliked: Property conditions & facilities
Tired
Lovely location, however hotel is quite tired. Enjoyed wealking along the beach. Very quiet here, liked the cats and dogs quietly waiting for some offerings from the diners!

8/10 Good

Thomas

Liked: Staff & service
Disliked: Cleanliness

8/10 Good

Ruediger

Liked: Cleanliness, staff & service, property conditions & facilities
Die großzügig aufgeteilte, weitläufige Anlage liegt traumhaft schön am Strand in einer atemberaubend wunderbaren Landschaft; wie man es sich in einem kitschigen Prospekt über die Südsee vorstellt. Die Bungalows sind praktisch und angenehm in der Größe wie in der Ausstattung. Wunderbar die Terrasse mit Blick auf Palmen und Meer. Da Doppelbungalows, bekommt man zwangsläufig den Nachbar auf der Nebenterrasse mit. Wichtig: Wifi ist in den Bungalows entgegen der Angaben nicht möglich; stabiles Wifi gibt es nur in der Lobby. Das nervt, ist ärgerlich und sollte klar gesagt werden. Dann doch lieber die sündhaft teure Tourism Card des staatlichen Telekomanbieters OPT nehmen (50 Euro, 25 GB, 3 Monate, Netzabdeckung gut). Ebenso wichtig: In Sachen Verpflegung ist man auf das Hotelrestaurant angewiesen (Dinner-Buffet knapp 40 Euro)! Denn Hienghene ist ein kleiner Ort. Es gibt nur ein Restaurant mit einer eher garstigen, unfreundlichen Wirtin, bei der das Essen vorab reserviert werden muss! (Hinweis: Dabei sind die Menschen im Norden von Grand Terre alle durchweg herzlich, liebenswert, freundlich, aufgeschlossen und hilfsbereit. Wer also einen längeren Aufenthalt als ein oder zwei Nächte beabsichtigt, wird sich zwangsläufig immer im Hotelrestaurant mit dem sich wiederholenden Buffet versorgen müssen.
Stayed 6 nights in Apr 2024

8/10 Good

Sébastien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Franck

Travelled with family
Liked: Cleanliness, room comfort
Sejour convenable en accord avec ce à quoi nous nous attendions. Tennis ou golf en declin malheureusement, buffet pourrais être améliorés. mais service agréable, bungallow très bien.
Stayed 3 nights in Jan 2024

8/10 Good

Stéphane

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

6/10 Okay

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le seul problème est que le buffet est froid pour des buffets chauds . Également des plats hors d œuvres répétitifs
Stayed 3 nights in Jan 2024

8/10 Good

Antoine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Séjour au Koulnoue, attention au service
Séjour en famille en bungalow avec piscine privée,. Les bungalows sont propre et spacieux. La literie est confortable mais il n'y a qu'un petit oreiller par personne dans le lit, un peu plat… Peut-être faudrait-il les changer ?... Concernant l'accueil, la réceptionniste est charmante et souriante. Le buffet du soir est complet comme le petit déjeuner, large choix et pour tous les gouts. Le bémol est sur les serveuses du restaurant. Quasiment aucune ne sourit, une forte impression de les déranger, peu aimable et qui te montre le frigo pour te servir seul une carafe d'eau… Très déçu par ce service … Le cadre est magnifique et permet le dépaysement total.
Stayed 2 nights in Dec 2023