Exterior

Reviews of Sonesta ES Suites Dulles Airport

3 out of 5
Sonesta ES Suites Dulles Airport
13700 Coppermine Rd, Herndon, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 588 out of 1002 reviews" "
Rating 8 - Good. 207 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 73 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Maria

Liked: Staff & service
Disliked: Amenities
The staff was very nice and friendly but our room was not updated. Wasn't as clean as I'd hoped. The room we reserved wasn't ready for our first night. We had to change rooms after the first night. The breakfast was not good. We also "lost" some expensive airbuds. Could not find them anywhere. The toilet didn't function properly.
Stayed 5 nights in May 2024
Response from Michael on 22 May 2024
Thank you for your review. We are sorry to hear that you were not as satisfied as we hoped with the hotel in general. This is definitely not the kind of experience we want our guest to have. Providing a clean, comfortable room to our guests is important to us. We will make sure your comments are shared with the Staff and Management Team, so we can use them for further training purposes. We do hope to see you for your future travels.

8/10 Good

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the space we had available in our rental. We didn’t like the floor inside the property. The carpet felt humid and the linoleum felt a bit sticky.
Stayed 3 nights in May 2024
Response from Michael on 22 May 2024
Thank you for your review, we really appreciate your feedback. Providing a comfortable room is important to us so it is with regret to hear that you experienced these issues with your room. We will share your comments with the staff and management to correct these things in the future. Hopefully you will allow us to welcome you back in the Not So Near Future.

2/10 Terrible

Dontee

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mold in one of the showers
Stayed 1 night in May 2024
Response from Ricardo Z on 20 May 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

8/10 Good

Campbell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay before you fly good sized rooms clean just a little dated
Stayed 1 night in May 2024
Response from Michael on 17 May 2024
Thank you for taking the time to review our property. We are glad to hear that you enjoyed your stay and hope the next time your in the area you will be staying with us again. Please make sure to let us know that you were here before and came back to stay again at check in.

10/10 Excellent

Delores, Clint

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in fast, friendly- Monte was great.
Stayed 1 night in May 2024
Response from Ricardo Z on 14 May 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Ricardo ZanistanaviciusFront Office Supervisor

10/10 Excellent

Veda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service especially from Front Desk staff member Mary. Housekeeping was also efficient and friendly. Airport shuttle driver was courteous and helpful. Near grocery stores and restaurants.
Stayed 1 night in May 2024
Response from t on 13 May 2024
Dear Veda,Thank you for your kind review! We truly appreciate your kind words about our staff especially Mary. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Donald

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in May 2024
Response from Michael on 5 May 2024
We are deeply elated that we have been your hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place.
Stayed 1 night in Apr 2024
Response from Michael on 30 Apr 2024
We are deeply elated that we have been your hotel of choice when you were is the area. As always, don't hesitate to let us know if you're visiting again. Our staff is always ready to assist you with everything. Thank you .

6/10 Okay

Jorge

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Need better cleaning crew.
Stayed 2 nights in Apr 2024
Response from Michael on 29 Apr 2024
Thank you for your review. We truly appreciate your view and your thoughts. As you know, our staff works very hard to provide guests with a clean and comfortable room. We will bring this up during a regular staff review to not have this an ongoing issue.

8/10 Good

Christopher

Stayed 16 nights in Mar 2024
Response from Ricardo Z on 25 Apr 2024
Thank you for staying at Sonesta ES Suites Dulles and for taking the time to leave us a feedback. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Xin, Quincy

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ricardo Z on 25 Apr 2024
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Jamila

Stayed 1 night in Apr 2024
Response from Michael on 5 May 2024
When a guest takes time to write we respond. It also means a lot that you chose our property over the other hotels in the area. Lastly it is the meaning why at Sonesta we strive to be the best and put every effort into our work and we never stop.

6/10 Okay

Thomas, johnstown

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michael on 17 Apr 2024
Thank you for taking the time to express your concerns that you encountered during your stay. In our ongoing efforts to improve there is no better tool than our guest's feedback. Please feel free to try us again the next time your in the area.

8/10 Good

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to the metro station and the airport. The shuttle driver was very friendly. The person at reception desk was efficient but not very friendly. Maybe he was having an off night. The accommodations were very clean, spacious, and comfortable.
Stayed 1 night in Apr 2024
Response from Michael on 17 Apr 2024
When a guest takes the time to write, we are especially grateful to hear that you had an enjoyable stay. At Sonesta, we strive constantly to ensure that all our guests are well taken care of, and we never tire.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were friendly and helpful. Rooms were very roomy but dark. Beds were super comfy and all bedlinen and towels were very clean and white. Did not have car so had to walk 10 minutes to shops/ restaurants. Felt very safe area.
Stayed 2 nights in Apr 2024
Response from Michael on 17 Apr 2024
We are deeply elated that we have been the hotel of your choice when you stayed this month. As always, don't hesitate to let us know if your visiting again soon. Our staff is always ready to help you with anything. Thank you and take care.

10/10 Excellent

Spencer

Very kind staff
Stayed 2 nights in Apr 2024
Response from Michael on 17 Apr 2024
Thank you for choosing Sonesta, we recognize that there are a lot of other hotels to choose from and we are proud to be the one you chose. We appreciate you sharing your experience as it helps other travelers to appreciate views. We look forward to welcoming you back and until then, we wish you safe travels.

10/10 Excellent

Laurilee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Great amenities such as a laundry if you’re visiting for more than a week or travel light.Downside is poor breakfast option and loud noises from other rooms during the nights. Would definitely stay again despite this.
Stayed 6 nights in Mar 2024
Response from Michael on 17 Apr 2024
Thank you for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and glad your stay was comfortable. Thank you for your review, and We look forward to seeing you again soon.

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thin walls. We could hear people in neighboring rooms easily (pets, kids, doors).
Stayed 4 nights in Mar 2024
Response from Michael on 17 Apr 2024
Thank you for your review of your recent experience at our hotel. We are so sorry that you encountered less than stellar noise disruptions during your stay. Our guest's comfort is our number one priority and we have addressed your concerns with our team. Hopefully the next time your in the area, you will consider giving us another opportunity.

10/10 Excellent

Melvin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mary was very helpful.
Stayed 1 night in Mar 2024
Response from Ricardo Z on 2 Apr 2024
Thank you for staying at Sonesta ES Suites Dulles and for taking the time to leave us a feedback. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon! Ricardo ZanistanaviciusFront Office Supervisor

2/10 Terrible

Christopher, Swainton

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We were assigned a room that was undergoing maintenance, so we had to trek our bags back down the stairs (no elevators) and to the car and head back to the office. They assigned another room without further hassle, but in the new room, within 5 minutes, the toilet overflowed all over the bathroom (after a number 1–no paper used). They cleaned it up pretty quickly, but we won’t be staying there again.
Stayed 1 night in Mar 2024
Response from Michael on 25 Mar 2024
Thank your for your review. We will share your comments with our staff. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us.

4/10 Poor

BDiane

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was A family trip. I booked this location due to safety with kids, the size of the room and access to the metro. From the outside the property looks great. Upon arrival, we were given room 123 on the 2nd floor with no elevators. After carrying our bags upstairs, the room key would not open the door. I went back down to the front desk, four buildings away. The guy at the front desk asked me if I tried lifting the handle up and down. I reported that I had and then he asked me if I “jiggled it“. I of course had not and told him so. The desk clerk ask if I wanted to go try it or if I wanted a different room. The idea of walking back for buildings away, going up the stairs and trying to “jiggle the handle” was not appealing to me so I just asked for a new room. We were given room 1221, which was two buildings to the other side of the office building. We repacked our vehicle and went to new room also on the second floor. The door opened easily. We booked a two bedroom suite with a king and two queens. The king suite bathroom had it mold in it, the carpet felt grimy karma. There were bugs in all of the lights. Black light showed stains on the bed and couch. Not what I would expect for as much money as we paid. The front door wouldn’t latch fully and on our fifth night, there was a murder in the parking lot in front of our building. Getting extra towels or answers was impossible. Would not stay at this location again. We were very disappointed!
Stayed 7 nights in Mar 2024
Response from Michael on 25 Mar 2024
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay is not what most of our guest have experienced. We will share your review with our entire team, so that we can continue to improve..

2/10 Terrible

Yazan

Stayed 3 nights in Mar 2024
Response from Michael on 17 Apr 2024
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. We will ensure to share your review with our entire team, so that we can continue to improve.

8/10 Good

Ashwin

Stayed 11 nights in Feb 2024
Response from Michael on 17 Apr 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted buy your comments, rating and review of our high standards. Thank you again for your review.

2/10 Terrible

Marvin

Stayed 1 night in Mar 2024
Response from Michael on 17 Apr 2024
Thank you for staying with us, we sincerely apologize that we were not able to meet your expectations. This is definitely not the experience we want for any of our guests. Rest assured, we are reviewing our procedures and doing everything we can to ensure this remains an isolated incident. We look forward to welcoming you back.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well pleased
Stayed 1 night in Mar 2024
Response from Michael on 21 Mar 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review.

2/10 Terrible

Lisa

Stayed 1 night in Mar 2024
Response from Michael on 17 Apr 2024
Thank you for your feedback. It is regrettable that during your recent stay you experienced issues with your stay. Your comments have been shared with our team and management so to improve hopefully for your next visit if your in the area.

10/10 Excellent

Ramona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Myron at front desk was personable and was able to honor my request to upgrade my room from King to Queens. Property is close to dining options, pet friendly and was clean. I will return for another staycation.
Stayed 1 night in Mar 2024
Response from Michael on 18 Mar 2024
Wow, thank you for sharing your review, for giving us us an honest look at the guest experience in our hotel. We are very glad that you enjoyed the value and the convenient location of our hotel. We are extremely delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review.

6/10 Okay

Jimmy

Stayed 1 night in Mar 2024
Response from Michael on 17 Apr 2024
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We will address these concerns and your feedback will help us improve for your next visit.

8/10 Good

Rachel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This was a great place for my stay in VA. We had a 2 bedroom/2 bath suite which was perfect for me, my two young kids and my parents. The breakfast offerings were a big step up from a continental breakfast! The room had plenty of space, and the area was quiet and safe. The tub in the second bathroom didn't drain well, but that was the only issue with the room and that was a minor one. Over all, I would definitely stay here again!
Stayed 3 nights in Mar 2024
Response from Michael on 18 Mar 2024
Thank you for choosing Sonesta, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience. We look forward to welcoming you back and until then, we wish you safe travels.

2/10 Terrible

rakeyda

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room needs to be detailed cleaned. Was there from Monday to Friday room wasn’t serviced until Thursday. Had to ask front desk for towels and things and toilet paper. Both times seemed like it was a problem. We had to dump our own trash. Not mention room was very stuffy.
Stayed 4 nights in Mar 2024
Response from Michael on 18 Mar 2024
Thank you for your review of your recent stay with us. We understand you wee unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again....

10/10 Excellent

Jila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Michael on 18 Mar 2024
Thank you for choosing Sonesta. We are delighted that you enjoyed your stay and that when your back in the area you may decide to stay again at our property. Thank you again and here's to seeing you the next time in the area.

4/10 Poor

Babak

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
This was not my first trip to Washington DC but it was my first time staying in this hotel and based on my experience I will never stay there again. PROs: Friendly staff, close to the airport, good size suites. CONs: 1- Far away from any restaurant, if you have no car, you will be in bad position finding something to eat. 2- Lobby is in one building and rooms are in different ones. 3-No covered hallway, during our stay it was raining hard and going form our suite to lobby got wet! 4-No elevator, I had to carry my heavy luggage to second floor. 5- On weekends there is no free shuttle to and from Airport till 9:00am, I have to pay for Uber both ways!
Stayed 1 night in Mar 2024
Response from Teresa on 11 Mar 2024
Dear Babak,Thank you for staying at Sonesta ES Suites Dulles and for taking the time to leave us a feedback. We are dismayed that we fell short of your expectations. We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

6/10 Okay

Maryam

Stayed 1 night in Mar 2024
Response from Ricardo Z on 2 Apr 2024
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Ricardo ZanistanaviciusFront Office Supervisor

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
1 bedroom suite with kitchen , feel like a home then a hotel room
Stayed 2 nights in Feb 2024
Response from Michael on 5 Mar 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon.

10/10 Excellent

Bradley

Stayed 1 night in Feb 2024
Response from Michael on 20 Mar 2024
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust.

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet area and short drive to the airport.
Stayed 1 night in Feb 2024
Response from Michael on 28 Feb 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in out hotel. We are glad that you enjoyed the value and convenient location of our hotel. We are delighted by your compliments and we have shared you review with the staff.

10/10 Excellent

Trudi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great location
Stayed 2 nights in Feb 2024
Response from Michael on 28 Feb 2024
When a guest takes the time to write we are especially grateful. We are pleased to hear that you had an enjoyable stay. At Sonesta, we constantly strive to ensure that all of our guests are well taken care of, and we never tire.

4/10 Poor

James

Disliked: Amenities, property conditions & facilities
Their free airport shuttle had such limited hours that I had to pay for a car service from and to Dulles airport. The room was not great. The curtains on the front window were torn and did not close completely. While there was a soap dispenser in the shower, there was no soap at the bathroom sink.
Stayed 1 night in Feb 2024
Response from Michael on 28 Feb 2024
Thank you for taking the time to give us your feed about stay. We are so sorry that we didn't live p to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so we can continue to improve.

10/10 Excellent

rodrigo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located.
Stayed 1 night in Feb 2024
Response from Michael on 28 Feb 2024
Our Staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.

10/10 Excellent

Rancel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle came from airport pretty quickly, and the check-in process was simple and straightforward. Room was much bigger than I anticipated, and the facilities were great! Room was very clean as well. After I checked out, the gentleman at the counter offered to have a shuttle ready for me as soon as possible. Pleasant experience, will definitely plan to come back some time!
Stayed 1 night in Feb 2024
Response from Michael on 5 Mar 2024
When a guest takes the time to write, we are especially grateful. We are pleased to hear that you had an enjoyable stay. At Sonesta we constantly strive to ensure that all our guests are well taken care of and we never tire.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating, friendly and appeared to enjoy together 😊 We asked for a quiet location and it was. Liked being able to park in front of our unit. Good layout. Perfect for a couple when one is a night creature and the other is a morning person. It was a pleasant six days for us
Stayed 6 nights in Feb 2024
Response from Michael on 5 Mar 2024
Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.

10/10 Excellent

John, Woodbridge

Stayed 1 night in Feb 2024
Response from Michael on 28 Feb 2024
Thank you for your wonderful remarks and kind words. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to our hotel soon.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Michael on 28 Feb 2024
We thank you for your feedback, it goes a long way toward improving on our guest experience. It is for this reason we offer our sincerest apology and appreciate you choosing our hotel. Please accept our invitation to revisit our property upon your return to the area.

2/10 Terrible

Rekik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Michael on 5 Mar 2024
Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides is with an opportunity to improve. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest's feedback. Thank You

8/10 Good

Caroline

Travelled with family
Liked: Room comfort
Stayed 3 nights in Feb 2024
Response from Michael on 5 Mar 2024
It's great to know that your stay with us at Sonesta was as enjoyable as we hoped it would be. We will be sure to share your fantastic comments with our staff who take pride in the upkeep of our rooms. Looking forward to having you again as our guest/s as soon as possible.

8/10 Good

jovan

Liked: Cleanliness, staff & service, property conditions & facilities
In a quiet neighborhood. The staff were very friendly.
Stayed 3 nights in Feb 2024
Response from T on 20 Feb 2024
Hello Jovan,Thank you for staying at Sonesta ES Suites Dulles and for taking the time to leave us a feedback. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Solomon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great area and the breakfast was lovely.
Stayed 3 nights in Feb 2024
Response from T on 20 Feb 2024
Hi Solomon,Thank you for staying at Sonesta ES Suites Dulles and for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

6/10 Okay

Joan

Stayed 1 night in Feb 2024
Response from Michael on 21 Feb 2024
We are deeply elated that we were the choice you chose to stay with when you were in the area. As always, we want to Thank You for taking the time to give us a review. Our staff is always ready to assist you with you needs so please let us know if you coming back in the area and wanting to stay again with us.Thank you very much,

8/10 Good

Rasheeda

Stayed 1 night in Feb 2024
Response from Michael on 21 Mar 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay and that we have been a part of your travels. We look forward to your future travels, our staff is always ready to welcome you.

2/10 Terrible

Maritza

Stayed 1 night in Feb 2024
Response from Michael on 21 Mar 2024
Thank you for your feedback about your stay. We are so sorry that we didn't live up to your expectations. Ensure we will share your review with our entire team, so that we can continue to improve.