Interior

Reviews of 121 Motel Henderson

2.5 out of 5
121 Motel Henderson
197 Parham Road, Henderson, NC

Reviews

4.6
Rating 10 - Excellent. 19 out of 141 reviews" "
Rating 8 - Good. 12 out of 141 reviews" "
Rating 6 - Okay. 23 out of 141 reviews" "
Rating 4 - Poor. 24 out of 141 reviews" "
Rating 2 - Terrible. 63 out of 141 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

3.2/10

Amenities

4.2/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tollis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is a dump, I spent 13 weeks there because of my job because it was the cheapest in the area and I was to lazy to negotiate a weekly rate with other hotels. Most of their money comes from people on welfare. In 13 weeks room not cleaned once, loud music all night long and hotel was in disrepair.
Stayed 7 nights in Feb 2022

2/10 Terrible

Sofia

Disliked: Staff & service
Worst Hotel Experience
We booked this hotel on short notice to get a few hours of sleep while driving from Washington DC to Atlanta GA. When we arrived to the hotel, the doors to the front lobby were locked, there was a handwritten sign on the door "sorry, we are fully booked" and no one was at the front desk, nor picking up the phone. When I requested a refund as we were clearly not provided with accommodation services, the hotel "chose to obide by their no-cancelation policy"!! I strongly discourage anyone from booking at this hotel!
Stayed 1 night in Feb 2022

2/10 Terrible

Shaunice

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Bryce on 24 Jan 2022
Hi Shaunice, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Bryce

2/10 Terrible

Dominic

Stayed 3 nights in Jan 2022
Response from Ammy on 21 Jan 2022
Hi, Dominic! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SMH!
First they couldn’t find my reservation. Saying that hotels.com don’t tell them that they get reservations though them. Then they tell me they don’t have a room for us. The. They find one. One that is full of roaches. No towels dirty bath tub. Roaches in the fridge. Remote dosnt work for the tv. Cigarette burns in the sheet and the mattress. Loud people outside at all hours of the night being really loud. I have never had a worse experience at a hotel in my life.
Stayed 2 nights in Dec 2021
Response from Ammy on 8 Dec 2021
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Zachary

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
i don’t even sleep in the room i sleep in my truck it had way too many roaches
Stayed 1 night in Dec 2021
Response from Cheshta on 8 Dec 2021
Hi, Zachary! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ivy

2/10 Terrible

Dewayne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty shouldn’t be on the hotels app
The room had black mold, roaches, no pillows, no towels, the sheets and bathroom was dirty and the door was broke letting in cold air.
Stayed 7 nights in Nov 2021
Response from Cheshta on 3 Dec 2021
Hi, Dewayne! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Infestation of roaches
Stayed 1 night in Nov 2021
Response from Cheshta on 11 Nov 2021
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing this place needs to be shut down i never checked in after 3 hours of waiting the worst i ever dealt with then i,m contacting my bank because i was charged but never got a room
Stayed 1 night in Oct 2021
Response from Ammy on 14 Oct 2021
We are sorry to know this, Robert! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldnt spend more than 5 minutes in the room. It was disgusting, wasnt clean, smoke alarm was missing with wires hanging out, the tv didnt have any cable, the remote had no batteries, curtains were duct taped closed, the door didnt even lock, couldnt find a light switch and had to trip over the bed to even find the lamp. Having to go through a 3 ring circus to get my money back.
Stayed 1 night in Sep 2021
Response from Ammy on 17 Sept 2021
Hi, Christina! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

6/10 Okay

Joshua

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok.
Staff was friendly. Building was run down.
Stayed 1 night in Aug 2021
Response from Leo on 17 Aug 2021
Hi, Joshua! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

2/10 Terrible

Malcolm

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Cheshta on 17 Aug 2021
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 Terrible

Stacy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting waste of money
Poor repair but even worse the rooms were filthy, bugs, stained walls, floors, fire alarm was pulled out of wall and just bare wires hanging out, security lock on door broke, toilet a d shower dont look like they had been cleaned.
Stayed 3 nights in May 2021
Response from Gabi on 2 Jun 2021
Sincere apologies, Stacy! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Gabriel!

2/10 Terrible

Anastasia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Mike on 25 May 2021
Hi, Anastasia. We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Mike

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2021
Response from Leo on 2 Jun 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
No hot water, no phone to contact the desk, washcloth so thin and worn, coffee pot but no coffee, carpet so dirty and stained. The surface of the mirror was so worn it was hard to see your reflection. Reserved on line for king bed, literally 5 minutes from check in and room not available. Ended up with 2 double beds and not reduction of the price.
Stayed 1 night in May 2021
Response from Bruce on 20 May 2021
Hi, William. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Bruce

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, the room had a odor. Carpets had burns. One bed was completely broken on the floor. Sheets dirty, comforters stained. Room appeared to have never been cleaned.
Stayed 1 night in May 2021
Response from Leo on 18 May 2021
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

4/10 Poor

Zeal

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean at all
Stayed 1 night in May 2021
Response from Leo on 12 May 2021
Hi, Zeal! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

6/10 Okay

Letonia

Liked: Staff & service
Stayed 3 nights in Apr 2021
Response from Karen on 27 Apr 2021
Hi, Letonia! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Karen

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The house cleaners were very nice and helpful. The manager was an ass. Some reason my room key did not work. I got locked out of my room at 5am in the morning when I was loading the car. There was no emergency number to call. The front desk number only rang. Sign said that the lobby did not open till 630 am.
Stayed 2 nights in Apr 2021
Response from Leo on 19 Apr 2021
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

4/10 Poor

Kathy A

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Keep Looking
Front desk person was nice and informative but the room condition left a lot to be desired
Stayed 1 night in Mar 2021
Response from Marie on 29 Mar 2021
Hi, Kathy! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was unique except that it was disgusting. It ruined our trip! We tried to contact Expedia immediately to get our location switched or our money returned and there is NO CUSTOMER SERVICE AT ALL! We ended up going home because we could not afford another room as we live on a budget. We have NOT GOT OUR MONEY BACK AND PROBABLY NEVER WILL AS YOU DONT CARE ABOUT CUSTOMERS. Terrible experience.we will stick to air bnb from now on. The pictures posted are extremely faked! The room was so dirty that I do not know where to start. The stairwells and walkways literally had bags of garbage just stacked. It smelled so strongly of urine it felt like a big porta potty. There was NO proper locks on the room doors. The place is just ridiculous. Gross
Stayed 1 night in Mar 2021
Response from Jose on 26 Mar 2021
Apologies for the inconvenience caused! We have marked a note for the experience you had with us and we will put in our best efforts to ensure your next stay is pleasant with us. Wish you a wonderful day ahead :) Regards, Jose

2/10 Terrible

Palamont

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made reservations got there power was out.loss my money never stayed because of no power
Stayed 1 night in Feb 2021
Response from Bella on 17 Feb 2021
We are sorry for the inconvenience caused to you, Palamont! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Bella!

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021
Response from Leo on 27 Feb 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The sheets were dirty and stained. Couldn’t sleep in these conditions
Stayed 1 night in Feb 2021
Response from Bruce on 8 Feb 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Bruce

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not well cleaned. Poor management . Uncomfortable stay. Was assigned a room and key with guests already checked in. New room was disappointing
Stayed 3 nights in Jan 2021
Response from Marie on 23 Jan 2021
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilariously Bad
There was a sign saying “Back in 5 mins” & an emergency phone #, which rang at the desk. After waiting 20 mins for someone to come to the front desk, I gave up & went somewhere else. Never again.
Stayed 1 night in Jan 2021
Response from Marie on 13 Jan 2021
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Had to change rooms due to TV not working. The maintenance man said he can't fix that. No coffee machine in new room. Also, had NO ice. Front desk women was very nice.
Stayed 1 night in Dec 2020
Response from Bella on 24 Dec 2020
Hi, We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Bella!

4/10 Poor

Randy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020
Response from Leo on 15 Dec 2020
Hi, Randy! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Barbara

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Leo on 16 Dec 2020
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Barbara

10/10 Excellent

Wayne, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanted to make coffee in the room...otherwise satisfied with service
Stayed 1 night in Nov 2020
Response from Jane on 22 Nov 2020
Hi Wayne! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Jane

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated, no bath towels, HORRIBLE guests next door played TV until four am. With as many rooms should space guests.
Stayed 1 night in Sep 2020
Response from Leo on 3 Oct 2020
Hi, we are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from Leo on 2 Oct 2020
Hi, we are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Leo

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Christina on 25 Sept 2020
Hi, Timothy! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2020
Response from Cheshta on 10 Sept 2020
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jacob

2/10 Terrible

ClarissaDunston, Durham

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property should be CONDEMNED. DRUG ACTIVITY EVERYWHERE. ENTIRE PROPERTY IS DISGUSTING. OVERGROWN GRASS, GARBAGE EVERYWHERE, A POOL IN THE CENTER THAT BREED INSECTS AND WHAT EVER ELSE. ROACHES IN THE ROOM
Stayed 2 nights in Sep 2020
Response from Cheshta on 10 Sept 2020
Hi, Clarissa! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Jacob

4/10 Poor

Letonia Goode

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Bella on 7 Sept 2020
Hi, Letonia! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Bella!

6/10 Okay

Zeal

Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2020
Response from Ammy on 3 Sept 2020
Hi, Zeal! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Leo

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2020
Response from Jaime on 1 Sept 2020
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jaime

6/10 Okay

David

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020
Response from Marie on 23 Aug 2020
Hi, David! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

8/10 Good

Clarence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
It was nice staff very help
Stayed 1 night in Jul 2020
Response from Ammy on 21 Aug 2020
Thank you for your appreciation, Clarence! We hope to give you consistent service every time. Regards, Barbara

2/10 Terrible

Tammy

Stayed 4 nights in Aug 2020
Response from Marie on 26 Aug 2020
Hi, Tammy! We regret the inconvenience that may have caused you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Marie!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2020
Response from Chris on 10 Aug 2020
We are sorry for the inconvenience, we can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Chris

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2020
Response from Cheshta on 10 Aug 2020
We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Jacob

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy
Needed a place to sleep after doing an all night job. The check in clerk was friendly and nice. The room was dirty, leaning more towards filthy. If I wasn’t so exhausted and in need of sleep I would have left. It was surprising in this time of Covid, when cleanliness and sanitation is as important as ever, that this place looked like it hadn’t been cleaned in months. I would not recommend staying here.
Stayed 1 night in Jul 2020
Response from Ammy on 5 Aug 2020
Hi, we are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Alex

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lies about giving me refund and very rude dirty area
Stayed 3 nights in Jul 2020
Response from Nur on 4 Aug 2020
Hi, thank you for reaching out to us and we apologize for the inconvenience. Be assured, this feedback has been passed to the relevant team to take corrective actions and resolve the issue at the earliest. Regards, Nur

2/10 Terrible

SH, Richmond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean and smelled disgusting. The security door lock on the inside of door was broken off. I went to the front desk after checking in and politely let owner know I was cancelling my stay based on the room condition as I didn’t feel comfortable staying at the hotel with my allergies and the cleanliness of the room. He told me my card was not charged and would not be charged. A few days later my card was charge for 2 nights after cancelling my stay within 30 minutes of arriving. I filed for a refund through Travelocity and the owner refused. I would avoid this hotel at all costs. I have been traveling for 30 years and never written a negative review online for any business before this event. Keep driving and do not stay at this hotel.
Stayed 2 nights in Jul 2020
Response from Chris on 30 Jul 2020
Sincere apologies, we understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Chris

8/10 Good

autumn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slept good
Good enough
Stayed 1 night in Jul 2020
Response from Ammy on 26 Jul 2020
Hi, Autumn! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Alex

10/10 Excellent

Jenniqua

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
You pay for what you get
Stayed 1 night in Jul 2020
Response from Chris on 25 Jul 2020
Hi, Jenniqua! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Chris

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2020
Response from David on 21 Jul 2020
We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, David!