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Reviews of Candlewood Suites Harrisonburg, an IHG Hotel

2.5 out of 5
Candlewood Suites Harrisonburg, an IHG Hotel
1560 Country Club Rd, Harrisonburg, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 367 out of 971 reviews" "
Rating 8 - Good. 339 out of 971 reviews" "
Rating 6 - Okay. 133 out of 971 reviews" "
Rating 4 - Poor. 75 out of 971 reviews" "
Rating 2 - Terrible. 57 out of 971 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Rachel

Travelled with pets
Liked: Amenities
Disliked: Staff & service
I saw several interactions between staff that I would consider unprofessional behavior/uncomfortable behavior. My room had a strange smell which could’ve been from the new furniture, but I couldn’t quite place it. The room was clean and there was ample parking.
Stayed 1 night in May 2024
Response from Candi C on 25 May 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites HARRISONBURG.Not sure what behavior you speak of from the staff as we are like a family here at Candlewood and aim to treat our guests with the same curiosity. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Michael

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel for an amazing price. I can not recommend it highly enough.
Stayed 1 night in May 2024
Response from Candi C on 25 May 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites HARRISONBURG.Please know that your feedback is extremely valuable to us.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Candi C on 11 May 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites HARRISONBURG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night, but staff was friendly, nice and polite. Room was way beyond what was expected(Absolutely great). If im ever in the area would gladly try n stay again. Only negative thing I would have is doesn't have a view of the mountains, or anything i was interested in having. Otherwise Absolutely great place to stay.
Stayed 1 night in Apr 2024
Response from Candi C on 8 May 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites HARRISONBURG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, we appreciate you!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Candi C on 8 May 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites HARRISONBURG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and pleasant
Stayed 1 night in Apr 2024
Response from Candi C on 8 May 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites HARRISONBURG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites

10/10 Excellent

Vicentia ????

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern, and quiet. Around a good number of places
Stayed 2 nights in Apr 2024
Response from Candi C on 8 May 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites HARRISONBURG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Candi C on 18 Apr 2024
Thanks for your feedback!

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, staff was friendly and helpful.
Stayed 1 night in Feb 2024
Response from Candi C on 18 Apr 2024
Appreciate you letting us know about your stay with us. Hope to see you again.

2/10 Terrible

Cynthia

Stayed 4 nights in Mar 2024
Response from Candi C on 11 May 2024
Thank you for taking the time to tell us about your experience at Candlewood Suites HARRISONBURG.We apologize things weren't as you expected.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Patricia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in the past but it seems they have updated and improved since our last visit. Staff was friendly and helpful. Dog friendly is very important to us and they have a good area as well as a safe street to walk them for a short distance. We will stay in the future if our travels take us that way.
Stayed 1 night in Apr 2024
Response from Candi C on 18 Apr 2024
Appreciate your feedback. Look forward to seeing you and of course the doggy on your next visit.

10/10 Excellent

Tara

Travelled with partner
Liked: Amenities
Friendly staff, quiet, clean well stocked rooms
Stayed 14 nights in Mar 2024
Response from Candi C on 18 Apr 2024
So happy to get your feedback and that your stay was wonderful.

10/10 Excellent

Shara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a terrific value for the money - $89 and $99 for four nights. It was undergoing a huge remodel and we obtained an updated king suite a month in advance of our trip to Shenandoah. Very clean, new everything, with kitchenette area, plenty of space. Very simple check in, nice gym area, large snack/food/misc area with vending and off the shelf items, laundry was free at the time. Outside of the building had been updated with paint, lobby is on the backside so as not to face the street.
Stayed 4 nights in Nov 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Billy on 7 Jan 2024
Thank you for taking the time to write this review. We hope to see you again soon.

10/10 Excellent

Jagdish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Candi C on 2 Dec 2023
Thanks for your feedback! We appreciate you!

4/10 Poor

Diane

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Candi C on 18 Nov 2023
We apologize you were not fully satisfied during your stay. We are working diligently to renovate and upgrade our facility to better serve you in the future,

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Candi C on 18 Nov 2023
Thanks for your feedback, we appreciate you taking the time to let us know about your experience.

2/10 Terrible

Jacqueline

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is under construction. Workers were at the site early on a Saturday morning and most of the hotel is blocked off. Room facilities were old and furniture was torn and old. When the heat turned on I had to shut it off because of a smell that was awful. I opened the window to just get the smell out. Parking is limited.
Stayed 2 nights in Nov 2023
Response from Billy on 14 Nov 2023
I'm so sorry to hear that your stay did not go as planned please call the front desk and leave me a way to contact you and we will work on this issue.

10/10 Excellent

Kaitlynn

Stayed 1 night in Oct 2023
Response from Candi C on 2 Dec 2023
Thanks for your feedback! We appreciate you!

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under renovations
Stayed 1 night in Oct 2023
Response from William Leitch on 29 Oct 2023
Thank you for your review and we hope to see you soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great and updated room's!
Stayed 1 night in Oct 2023
Response from Candace on 16 Oct 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Candace on 16 Oct 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My room was brand new. Full kitchen & king bed. Very nice location near shopping and food.
Stayed 1 night in Oct 2023
Response from Billy on 15 Oct 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

4/10 Poor

Lara

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom was dirty. Hair on floor. Bed very uncomfortable
Stayed 2 nights in Sep 2023
Response from Billy on 15 Oct 2023
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

2/10 Terrible

Dianne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst check in ever.
When I arrived after a 10 hour drive we checked in - got the key to room, unloaded car first and was about to get my husband out (as he is wheelchair bound) and my daughter came out and said someone was in our room and they are 100% booked. Needless to say we had to find another room elsewhere. Reloaded the vehicle and moved down the road. The front desk person as far as I am concerned sucked. He moved on to another person checking in while I was waiting to figure out what to do.
Stayed 1 night in Sep 2023
Response from William Leitch on 3 Oct 2023
I'm sorry to hear about your troubles at check in. Unexpected stay-overs can cause huge problems for the customers and the front desk. We apologize for this and hope we can make it up to you someday if you are in the area.

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was clean. only issue was that we could hear what was going on outside quite clearly, which was an issue trying to sleep
Stayed 1 night in Sep 2023
Response from Billy on 3 Oct 2023
Thank you for staying with us and hope to see you again

8/10 Good

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and I felt safe there as a solo female traveler. The room was pretty nice and had a stove, fridge, freezer and everything I needed. The room could have been cleaned better, there were some spots on the counter that looked like kool aid, but thankfully I was only there for a night and it didn’t bother me. I had a good stay and I’d definitely return.
Stayed 1 night in Sep 2023
Response from Billy on 10 Sept 2023
Thanks for staying with us and hope to see you again soon.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Billy on 29 Aug 2023
Thank you for writing this review, it's always good to know how we are doing and I will share this with the staff.

2/10 Terrible

Heidi

Disliked: Cleanliness, property conditions & facilities
This hotel was absolutely disgusting. The smell of mildew was everywhere. The amount of built up dust and what not on the vents, you could see mildew on all light fixtures. Had we not absolutely needed to stay there I would have walked right out and lost my money. Do not stay at this property.
Stayed 2 nights in Aug 2023
Response from William Leitch on 3 Oct 2023
Sorry your stay was not as expected. feel free to contact me at the hotel to speak about this issue.

10/10 Excellent

Cathleen

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is right off I-81. Plenty of parking. Free coffee, exercise room and PC’s with printer. Huge suite with kitchen. Was able to bring 2 pets. Friendly staff. Felt safe. Many dining options nearby.
Stayed 1 night in Aug 2023
Response from William Leitch on 21 Aug 2023
Thank you for taking the time to write this review and hope to see you again soon.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Billy on 11 Aug 2023
Thank you for writing this review. Hopefully see you again soon!!!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Billy on 11 Aug 2023
Thanks for taking the time to write this review, good to see the hard work pays off!!!

10/10 Excellent

Ellen

Stayed 1 night in Jul 2023
Response from William Leitch on 21 Aug 2023
Thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Lidio

Liked: Cleanliness, staff & service, property conditions & facilities
Good size room with all the amenities
Stayed 1 night in Jul 2023
Response from Billy on 2 Aug 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sticky & damp only begins to describe it
Abhorrent. Do NOT stay here. Spend the extra bit of money to stay somewhere else! CONS: The room was sticky from ceiling to floor - a film of damp, stickiness was on EVERYthing. Shoes stuck to the carpet, sheets felt damp, towels never fully dried in the 48 hours we stayed there, and the AC never truly worked. In mid-July Virginia heat it was disgusting - you could push the air. Holes in the walls, towel racks barely attached to the wall, mold around shower and window and AC unit. We stayed on the ground floor and our window screen was broken and falling off, window was unlocked, and even when it was re-locked it sounded and felt (humidity) like it was open. Could easily have opened from outside with nothing more than a bit of force. Felt very unsafe. PROS: Very nice staff. Shower pressure was lovely. Fridge appeared clean.
Stayed 2 nights in Jul 2023
Response from William Leitch on 13 Jul 2023
Thank you for staying with us and Im sorry you felt that way, Had you mentioned this to anyone of us we could of changed rooms for you or made repairs necessary to make your stay more enjoyable.Im available after 3pm everyday but thursdays if you would like to continue this conversation just call (540)437-1400 and ask for William.

10/10 Excellent

Kristin

Stayed 1 night in Jul 2023
Response from Billy on 2 Aug 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

8/10 Good

Anita

Stayed 1 night in Jul 2023
Response from Jason on 28 Jul 2023
Thank you for choosing Candlewood Suites. We are delighted you enjoyed your stay with us. We hope to see you again on your next trip. Have a great summer!

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location ,can jump on 81 immediately, resteraunts all around sit down or fast food,shopping nearby, good staff, no problem getting extra towels,or blanket,bed was comfortable, The only thing was there was a smell that stayed in the air in my room, but it wss clean, love that there is a microwave, refrigerator, sink...etc in room check in wS easy
Stayed 1 night in Jun 2023
Response from Jason on 3 Jul 2023
Thank you for sharing your feedback and staying with Candlewood Suites.We dedicate ourselves to providing a excellent hotel experience, and I am sorry to learn of your last visit. I am also very glad to hear that the rest of your stay was excellent. We cant wait to see you again.

10/10 Excellent

Joel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smells of mold. This is unacceptable. I will never book Cadlewood Suites again.
Stayed 1 night in Jun 2023
Response from William Leitch on 24 Jun 2023
I'm sorry your stay was not up to par and would like to discuss this matter further. If you would give me a call at your earliest convenience at (540) 437-1400 after 3pm every day but Thursday.

8/10 Good

Linda

Stayed 1 night in Jun 2023
Response from Jason on 3 Jul 2023
Thank you for choosing Candlewood Suites and for taking the time for letting us know how your recent stay was. We appreciate you choosing IHG Hotels and Resorts as your travel partner. Until your next visit, we hope to see you back.

6/10 Okay

Peggy

Disliked: Cleanliness, property conditions & facilities, room comfort
First time we stayed af a Candlewood Suite and never again. Dated, dirty carpets, crooked bed. The price wasn’t even good.
Stayed 1 night in Jun 2023
Response from Billy on 5 Jun 2023
Thank you for taking the time to provide feedback about your stay with us. I would like to start with an apology for your inconveniences you faced with the cleanliness of the room. We strive to make each stay as pleasant and comfortable as possible and we appreciate that you brought your experience forward so we can better ourselves in the future.I hope that you will give us another chance by staying with us again to show you that your unsatisfactory stay was an exception. Please contact me at 540-437-1400 or williamlcandlewood@outlook.com to further this discussion.

4/10 Poor

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities
Improvement needed
Kitchen and bathroom tile was dirty. Plates in cabinets had visible dust on them. Lastly did not follow corporate pet policy, which states $75 for six nights and they charged $50 per night. When asked about the corporate policy they act as if nothing the gentleman at the desk said he would ask his manager to check back at check out. I did exactly that. He acted like he had no idea what I was talking about and gave me a hard time when I asked for a copy of my receipt.
Stayed 3 nights in May 2023
Response from Billy on 31 May 2023
I would like to start with an apology for the issues you had with the cleanliness of the room and pet fees I will be looking into this matter and getting back to you about that. We strive to make each stay as pleasant and comfortable as possible and we appreciate that you brought your experience to our attention so we can better everyone's experience in the future.

6/10 Okay

Amy Jo

Liked: Room comfort
Disliked: Cleanliness
Dirty and Pet Fee Overcharged
First of all the hotel is being redone, starting with the 3rd floor and it definitely needs it. Although the room appeared clean the vinyl floors were VERY dirty. I got out of the shower and walked to the bed where I had accidentally left my towel and my feet were FILTHY! In addition, when checking w/ my dog, the gentleman charged me $50/day! According to corporate it is $75 max for 6 nights and under! When I asked about the corporate max he said he would check with the manager when he came in and to check back when checking out. I did just that and the same gentleman was there who said he knew nothing about the corporate policy and acted as it we had never had a conversation. I have spent the past couple of days trying to email corporate, but am having difficulty finding email addresses.
Stayed 3 nights in May 2023
Response from Billy on 25 May 2023
First I would like to apologize for your issues during your stay and let you know I will be looking into it and will get in touch with you within the next few days. Secondly yes we have started our renovations and will be doing one floor at a time as to minimize guest disturbances. I hope you will return and see the changes that will be made.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Billy on 15 May 2023
We value your feedback and appreciate you for taking the time to write this review. Hopefully we will see you soon.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Billy on 16 May 2023
Thank you for the review. See you again soon...

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023
Response from Billy on 15 May 2023
Thank you for taking the time to write this review and we hope to see you again!

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
During a graduation weekend in a large college town, it must be quite challenging for all the hotels, which are all sold out. Yet we were greeted and promptly checked in with courteousness and professionalism. The room was clean, and the bed was comfortable- and a very good value.
Stayed 1 night in May 2023
Response from Billy on 14 May 2023
Thank you for the review we appreciate every word of it. We hope to see you again soon.

10/10 Excellent

Benyagoub

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel experience
Was really good -general manager and staff were very friendly. The room was excellent and well kept. They had a 24/7 gym that was well maintained and the rest of their facilities were amazing. Any time I’m back in the area I will go out of my way to stay here again.
Stayed 1 night in May 2023
Response from JC on 13 May 2023
Thank you for taking the time to write such a nice review. It was a pleasure to meet you. We cant wait to have you back for a visit.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Nice place to stay Beds are a bit hard but clean and stain free
Stayed 1 night in May 2023
Response from Billy on 4 May 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

4/10 Poor

Linn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is being renovated. Our destination was a construction site. We were in a room that needed upgrading still. Fire alarm went off Sunday morning disabling the elevator.
Stayed 2 nights in Apr 2023
Response from Billy on 4 May 2023
Thank you for your feedback.We apologize for any inconveniences.