The indoor pool area had way too many dead bugs laying around. There were few ones moving around. Also, the wicker pool chairs have mold on them. The heat in my room wasn't working, but the staff did get my daughter and I another room...thank you. The lady working in the dining area for breakfast refilled the milk jug, but gave it back to me with milk running and dripping down the outside of the jug...not cool. All she had to do is what I did...wipe it clean before handed it back to me. Also, she should of been wearing gloves and changing them out after use. When I gave her the empty jug, she walk over right after washing dishes and didn't wash her hands. I saw her put out a tray of bread/bagels w/o gloves. So, I don't think she ever washes her hands...just cross contaminating. She should of been gloves and washing her hands, especially because she was the only person working this morning. So, she washing dishes, grabbing empty food trays and the milk jug, bringing out food and whatever else I couldn't see. Beds and pillows were comfy.