Harlandale Hotels, San Antonio

"We stayed in a two bedroom with our grandson and we all had a blast at the property"

"I am writing to bring several concerns to everyone's attention regarding my recent stay at the La Quinta in downtown San Antonio. Unfortunately, the condition of the room fell well below the level of cleanliness and maintenance that I expected. Upon arrival, I noticed multiple issues that suggested the room had not been properly cleaned. There were thick red stains on the sofa chair, food crumbs on the pull-out couch, and additional crumbs throughout the carpet. The bathroom also appeared dirty, and the towels provided were yellowed and did not appear clean. In addition, the room had a strong humid or musty smell that made the environment uncomfortable. To make matters worse, the television in the room did not work during our stay. These issues collectively created a disappointing experience. Additionally, a friend staying in the room next to mine reported that when they arrived, there was feces left in the toilet, which is extremely concerning from a sanitation standpoint. I reached out via email to let them know and they just responded with a standard reply and no one reached out. This was probably the worst hotel stay that my family and I have experienced. Shorten it for a corporate complaint to the brand."

"The room was dusty everywhere. The bathroom mirror was dirty. Doors were dirty. Bedding had stains."

"Breakfast was good. The hotel is lovely, and the server staff at the restaurant, particularly Francisco, was amazing. Bed not the comfiest. Toilet always took at least 2 flushes. Shower did not drain well and had more than a bit of mold. Elevator intermittently went to my floor. Hot tub was nice but not so hot. Spa is not even close to a luxury spa in my experience! Extremely overpriced with mediocre massage at best and gratuity included whether you enjoy your massage or not. "

"Friendly and clean"

"Very nice place to stay. Staff were fantastic. Location is great with many restaurants, bars and shops on the river, within walking distance. We will definitely return! Highly recommend."

"Great place to hang your hat for a two to three day stay in San Antonio! Close enough to the Riverwalk but far away from the noise."

"Bathtub had rust from dripping faucet and air conditioning would not cool. "

"Great stay! Close to the airport. Would stay again."