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"Very Clean hotel and friendly staff"

"staff a men was not nice,not friendly, no smile and bed service when I check in, "

"Clean room "

"Room was spotless, and staff was very courteous."

"views were spectacular. Tallest building in Harbin with view of Ice and Snow Park, and Sun Island. Concierge had a long down top coat that he loaned me. All the staff was attntive and anxious to help."

"Even though I did my reservation in advance, they didn't have a room available upon my arrival. The person in charged walked me two blocks away to a building with rooms. The building was dirty and smeelly. No signs, no security regulations, elevators malfunctioning, everyone smoking all over the places, walls filtty and dirty. The room too smelly. It was too cold, that was the only reason I ended up staying. Didn't feel leaving the place to try to find another hotel. Breakfast was delivered in plastic bags. It was the worse experience ever. Don't understand how Expedia works with this type of hotels."

"Staff were friendly and helpful. Good spread of breakfast. Very near to the Shanghai Street Metro station, Songhua river and eateries. "

"Clean room. Friendly staff. Good buffet breakfast. No security box in room."

"Great service and location is close to malls. "