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"Great hotel with an absolutely amazing spa. The staff was fabulous. "

"Hotel is clean, with sumptuous breakfast. All staff are courteous, and respectful."

"Helpful and friendly staff"

"Staff"

"Le personnel était d'une gentillesse incroyable ! Très serviable et parle très bien anglais. La chambre etait spacieuse et le lit incroyablement confortable. C'etait très calme par ailleurs. Le petit dejeuner était bon. Très bien placé pour visiter Hanoï. Je recommande également le restaurant de l'hôtel les repas etaient succulents. Bref un très bon choix"

"It’s very rare to come across a five-star hotel that truly delivers a personal experience. From the moment we arrived, every detail felt thoughtful and tailored, making our stay feel less like a hotel visit and more like being genuinely cared for. The service was impeccable, the atmosphere refined yet welcoming, and the overall experience exceeded expectations."

"The staff are exceptionally friendly and helpful, especially Ms. Angela. She helped us book our tours and gave us tips to fully enjoy Hanoi."

"The people who works there are amazing, very helpful and friendly. The breakfast is also good. 10/10 for the great service. We were leaving at 05.30 in the morning and they packed a breakfast for us."

"The staff provided exceptional service from the moment we entered the hotel. They were always available to answer our questions and provided many recommendations on places to visit. The location is within walking access to attractions in the Old Quarter. The complementary breakfast includes both traditional Vietnamese and western dishes, with new items added each day. "