2/5 Poor
Andrew
Business traveller
17 Jan. 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Overview of The Hanoi Club Hotel & Residences
Photo gallery
The Hanoi Club Hotel & Residences
4.1/5 Very good
Guests rated this property 4.3/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- 24-hour vacancy between guest room stays
- Hand sanitiser provided
- Personal protective equipment
Explore the area
Tran Quoc Pagoda10 min walk
Quan Thanh Temple16 min walk
Cua Bac Church2 min drive
Hanoi (HAN-Noi Bai Intl.)20 min drive
Choose dates to view prices
Superior Twin Room, 2 Single Beds (City View)
Photos of Superior Twin Room, 2 Single Beds (City View)
Superior Twin Room, 2 Single Beds (City View)
4.4/5 guest room ratingMore detailsRoom amenities
- 23 sq m
- City view
- Sleeps 3
- 2 Single Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
2 Single Beds
23 square metres m2 room with city views
Relax - Fireplace
Internet – Free WiFi and wired Internet access
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Room service (limited), minibar and free bottled water
Sleep – Blackout drapes/curtainsBathroom – Private bathroom, shower/bathtub combination, bathrobes and slippers
Practical – Safe, unspecified sofa bed and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – Bed sheets not available
Non-Smoking, renovated in June 2019
Premier Double Room, Lake View
Photos of Premier Double Room, Lake View
Premier Double Room, Lake View
More detailsRoom amenities
- 33 sq m
- Lake view
- Sleeps 3
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 King Bed
33 square metres m2 soundproofed room, balcony with lake views
Relax - Fireplace
Internet – Free WiFi and wired Internet access
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Room service (limited), minibar and free bottled water
Sleep – Blackout drapes/curtainsBathroom – Private bathroom, shower/bathtub combination, bathrobes and slippers
Practical – Safe, desk and phone; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – Bed sheets not available
Non-Smoking, renovated in June 2019
Superior Double Room, 1 King Bed (City View)
Photos of Superior Double Room, 1 King Bed (City View)
Superior Double Room, 1 King Bed (City View)
4.3/5 guest room ratingMore detailsRoom amenities
- 23 sq m
- City view
- Sleeps 3
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 King Bed
23 square metres m2 room with city views
Relax - Fireplace
Internet – Free WiFi and wired Internet access
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Room service (limited), minibar and free bottled water
Sleep – Blackout drapes/curtainsBathroom – Private bathroom, shower/bathtub combination, bathrobes and slippers
Practical – Safe, unspecified sofa bed and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – Bed sheets not available
Non-Smoking, renovated in June 2019
Apartment, 2 Bedrooms, Lake View
Photos of Apartment, 2 Bedrooms, Lake View
Apartment, 2 Bedrooms, Lake View
More detailsRoom amenities
- 80 sq m
- Lake view
- Sleeps 4
- 2 King Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 King Beds
80 square metres m2 soundproofed room, balcony with lake views
Layout – 2 bedrooms, living room and dining area
Relax - Fireplace
Internet – Free WiFi and wired Internet access
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Kitchen
Sleep – Blackout drapes/curtainsBathroom – Private bathroom, shower/bathtub combination, bathrobes and slippers
Practical – Safe, desk and phone; rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No cots (infant beds) available, bed sheets not available
Non-Smoking, renovated in June 2019
Deluxe Double Room, 1 King Bed (Partial Lake View)
Photos of Deluxe Double Room, 1 King Bed (Partial Lake View)
Deluxe Double Room, 1 King Bed (Partial Lake View)
5/5 guest room ratingMore detailsRoom amenities
- 25 sq m
- Partial lake view
- Sleeps 3
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 King Bed
25 square metres m2 room with partial lake views
Relax - Fireplace
Internet – Free WiFi and wired Internet access
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Room service (limited), minibar and free bottled water
Sleep – Blackout drapes/curtainsBathroom – Private bathroom, shower/bathtub combination, bathrobes and slippers
Practical – Safe, unspecified sofa bed and desk; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – Bed sheets not available
Non-Smoking, renovated in June 2019
Premier Twin Room, Lake View
Photos of Premier Twin Room, Lake View
Premier Twin Room, Lake View
More detailsRoom amenities
- 36 sq m
- Lake view
- Sleeps 3
- 2 Single Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
2 Single Beds
36 square metres m2 soundproofed room, balcony with lake views
Relax - Fireplace
Internet – Free WiFi and wired Internet access
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Room service (limited), minibar and free bottled water
Sleep – Blackout drapes/curtainsBathroom – Private bathroom, shower/bathtub combination, bathrobes and slippers
Practical – Safe, desk and phone; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – Bed sheets not available
Non-Smoking, renovated in June 2019
Studio, 1 King Bed (City View)
Photos of Studio, 1 King Bed (City View)
Studio, 1 King Bed (City View)
More detailsRoom amenities
- 42 sq m
- City view
- Sleeps 3
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 King Bed
42 square metres m2 room with city views
Layout – Dining area and sitting area
Relax - Fireplace
Internet – Free WiFi and wired Internet access
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Kitchen with full-sized fridge/freezer and microwave
Sleep – Memory foam bed and blackout drapes/curtainsBathroom – Private bathroom, shower/bathtub combination, bathrobes and slippers
Practical – Safe, desk and phone; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Wheelchair accessible
Need to know – Bed sheets not available
Smoking And Non-Smoking, renovated in June 2019
Standard Queen room no window
Photos of Standard Queen room no window
Standard Queen room no window
5/5 guest room ratingMore detailsRoom amenities
- 20 sq m
- Sleeps 2
- 1 Queen Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 Queen Bed
20 square metres m2
Relax - Fireplace
Internet – Free WiFi and wired Internet access
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Room service (limited), minibar and free bottled water
Sleep – Blackout drapes/curtainsBathroom – Private bathroom, shower/bathtub combination, bathrobes and slippers
Practical – Safe, desk and phone
Comfort – Air conditioning and daily housekeeping
Need to know – No windows, bed sheets not available, no cots (infant beds) or rollaway/extra beds available
Non-Smoking, renovated in June 2019
Apartment, 1 Bedroom, Lake View
Photos of Apartment, 1 Bedroom, Lake View
Apartment, 1 Bedroom, Lake View
More detailsRoom amenities
- 75 sq m
- Lake view
- Sleeps 3
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 King Bed
75 square metres m2 room with lake views
Layout – Bedroom and living room
Relax - Fireplace
Internet – Free WiFi and wired Internet access
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Kitchen with full-sized fridge/freezer
Sleep – Blackout drapes/curtainsBathroom – Private bathroom, shower/bathtub combination, bathrobes and slippers
Practical – Safe, desk and phone; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – Bed sheets not available
Smoking And Non-Smoking, renovated in June 2019
Signature Room, 1 King Bed (City View)
Photos of Signature Room, 1 King Bed (City View)
Signature Room, 1 King Bed (City View)
4.3/5 guest room ratingMore detailsRoom amenities
- 43 sq m
- City view
- Sleeps 3
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 King Bed
43 square metres m2 room with city views
Relax - Fireplace
Internet – Free WiFi and wired Internet access
Entertainment – 32-inch LCD TV with premium channels
Food & Drink – Microwave, minibar, room service (limited hours) and free bottled water
Sleep – Blackout drapes/curtainsBathroom – Private bathroom, shower/bathtub combination, bathrobes and slippers
Practical – Safe, desk and phone; rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – Bed sheets not available
Non-Smoking, renovated in June 2019
About this area
Hanoi
Located in Hanoi, The Hanoi Club Hotel & Residences is in the entertainment district and on a lake. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Ho Chi Minh Mausoleum and Hanoi Old City Gate. Travelling with kids? Consider Train Street, or check out an event or a game at My Dinh National Stadium.
View map
What's nearby
- West Lake - 1 min walk
- Tran Quoc Pagoda - 10 min walk
- Quan Thanh Temple - 16 min walk
- Hanoi Botanical Garden - 2 min drive
- Cua Bac Church - 2 min drive
Getting around
- Hanoi Long Bien Station - 2 min drive
- Hanoi (HAN-Noi Bai Intl.) - 20 min drive
Restaurants
- Cafe Duy Trí - 5 min walk
- Ming Restaurant - 7 min walk
- Summit Lounge - 7 min walk
- The Coffee Bean & Tea Leaf - 7 min walk
- Nhà Hàng Wa Japanese Cuisine - 8 min walk
About this property
Cleaning and safety practices
Social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Safety measures
Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Free valet parking on site
- On-site parking is wheelchair accessible
Food and drink
- Buffet breakfast available for a fee daily 6 AM–10 AM: VND 300000 for adults and VND 300000 for children
- 1 restaurant and 1 coffee shop/cafe
- 1 bar
- Room service available
Things to do
- 2 outdoor tennis courts
- Aerobics classes
- Children's pool
- Fitness centre
- Golf driving range
- Outdoor pool
- Playground
- Racquetball/squash
- Sauna
- Spa services
- Steam room
- Tennis
- Yoga classes
Family friendly
- Children's pool
- Dry cleaning service
- Laundry facilities
- Outdoor pool
- Playground
- Soundproofed rooms
Conveniences
- ATM/banking services
- Lift
- Free newspapers in reception
- Front-desk safe
- Lockers available
- Reception hall
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Porter
- Tennis lessons
- Tour/ticket assistance
- Wedding services
Languages spoken
- Chinese
- English
- Vietnamese
Business services
- 5 meeting rooms
- Business centre
- Conference centre
Outdoors
- BBQ grill(s)
- Terrace
Spa
- Massage - deep-tissue
- Massage - hot stone
- Massage - Swedish
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Wheelchair-accessible parking
- Wheelchair-accessible path to lift
More
- Casino
- Casino slot machine
- Renovated entire property – June 2019
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
Bathroom
- Bathrobes
- Free toiletries
- Hairdryer
- Shower/bathtub combination
Entertainment
- 32-inch LCD TV
- TV channels
- Premium channels
Food and drink
- Free bottled water
- Minibar
More
- Desk
- Fireplace
- Phone
- Safe
- Slippers
- Soundproofing
See similar properties
Policies
Check-in
Check-in from 2 PM - midnight
Early check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from 11 February to 14 February:
- Bar/Lounge
- Fitness facilities
- Golf course
- Laundry facilities
- Meeting facilities
- Sauna
- Swimming pool
- Tennis courts
The following facilities are closed for Lunar New Year:
- Bar/lounge
- Casino
- Fitness facilities
- Golf course
- Meeting facilities
- Sauna
- Full-service spa
- Hot tub
- Swimming pool
- Tennis courts
- Water park
- Laundry facilities
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for VND 700000.0 per day.
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: VND 1000000 per day
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: VND 300000 for adults and VND 300000 for children (approximately)
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: VND 700000.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the health club, fitness facility or spa tub
Property is also known as
Club Hotel & Palais Residences
Club Palais Residences
Hanoi Club Hotel & Lake Palais Residences
Hanoi Club Lake Palais Residences
The Hanoi Club Hotel Hanoi
Hanoi Club Hotel Lake Palais Residences
Club Hotel Lake Palais Residences
Club Lake Palais Residences
The Hanoi Club Hotel Lake Palais Residences
The Hanoi & Residences Hanoi
The Hanoi Club Hotel & Residences Hotel
The Hanoi Club Hotel & Residences Hanoi
The Hanoi Club Hotel Lake Palais Residences
The Hanoi Club Hotel & Residences Hotel Hanoi
Frequently asked questions
4.1
Very good
4.3/5
Cleanliness
4.3/5
Staff & service
4.0/5
Amenities
4.1/5
Property conditions & facilities
5/5 Excellent
Verified traveller
Business traveller, Travelled with partner
7 Oct. 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
5/5 Excellent
Verified traveller
26 Aug. 2019
Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
4/5 Good
Verified traveller
5 Aug. 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
4/5 Good
Bella
Travelled with partner
28 Jun. 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
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