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San Palace Hotel

3.5 star property
Hotel with a full-service spa, 3-minute walk to Train Street

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San Palace Hotel in Hanoi offers a quiet escape from city exploration. Guests can refresh in the outdoor pool or book spa treatments between visits to St. Joseph's Cathedral and the Old Town Night Market. The hotel provides bike rentals for easier city navigation.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double or Twin Room.

Deluxe Double or Twin Room.

Deluxe Double or Twin Room.

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for City-View Terrace Suite

City-View Terrace Suite

City-View Terrace Suite

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Blackout curtains
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room with Window

Premium Room with Window

Premium Room with Window

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, No Windows

Minibar, in-room safe, individually furnished, desk

Superior Double Room, No Windows

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Balcony Room

Premium Balcony Room | View from room

Premium Balcony Room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room With Window

Family Room With Window

Family Room With Window

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds
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About the area

Map
187 Hang Bong Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Train Street - 2 min walk - 0.2 km
  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.5 km
  • Hoan Kiem Lake - 12 min walk - 1.0 km
  • Hanoi Old Town Night Market - 13 min walk - 1.1 km
  • Hanoi Opera House - 18 min walk - 1.6 km

Getting around

  • Hanoi Railway Station - 9 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 40 min drive

Restaurants

  • ‪Coffee Ga Dong Duong - ‬3 min walk
  • ‪Bellissimo - ‬1 min walk
  • ‪Bross Beer Taproom - ‬2 min walk
  • ‪Honey Karaoke - ‬3 min walk
  • ‪Nét Huế - ‬1 min walk

About this property

San Palace Hotel

Hotel near Train Street
Located close to St. Joseph's Cathedral of Hanoi and Hoa Lo Prison Museum, San Palace Hotel provides a swim-up bar, a poolside bar and a hair salon. Indulge in a facial, a body wrap and a massage at the on-site spa. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool and a children's pool, along with sunloungers, pool umbrellas and a swim-up bar
  • A round-trip airport shuttle (surcharge), massage treatment rooms and a lift
  • Luggage storage, a 24-hour front desk and tour/ticket information
  • A front desk safe, smoke-free property and ATM/banking services
  • Guest reviews speak highly of the helpful staff
Room features
All rooms are individually furnished, and boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and bidets
  • 54-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

Similar properties

Front of property

Aira Boutique Hanoi Hotel & Spa

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 943 reviews
Aira Boutique Hanoi Hotel & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite motorcycle parking only

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour pool access
  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 9 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 54-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 200000.0 per day.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: VND 517000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: VND 200000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Nevaeh Hotel Hanoi
L'Harmonie Hotel Spa
San Palace Hotel Hotel
San Palace Hotel Hanoi
Nevaeh Hotel Spa Ha Noi
San Palace Hotel Hotel Hanoi

Frequently asked questions

Does San Palace Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is available 24 hours a day.

Is San Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at San Palace Hotel?

Motorbike parking only.

What time is check-in at San Palace Hotel?

Check-in start time: 2:00 PM; check-in end time: noon.

What time is check-out at San Palace Hotel?

Checkout is at noon.

Does San Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 517000 per vehicle applies.

Where is San Palace Hotel located?

Located in Old Quarter, this spa hotel is within a 10-minute walk of Train Street, Hoa Lo Prison Museum and St. Joseph's Cathedral of Hanoi. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 15 minutes. Hanoi Railway Station is 9 minutes by foot and Hanoi Long Bien Station is 19 minutes.

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Reviews

San Palace Hotel Reviews

9.2

Wonderful

9.2

Cleanliness

8.8

Amenities

9.6

Staff & service

8.6

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 54 out of 74 reviews
Rating 8 - Good. 13 out of 74 reviews
Rating 6 - Okay. 3 out of 74 reviews
Rating 4 - Poor. 3 out of 74 reviews
Rating 2 - Terrible. 1 out of 74 reviews

Reviews

10/10 Excellent

Huy?n

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff.
Stayed 1 night in Aug 2024

10/10 Excellent

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Excellent staff. All staff were friendly and very helpful with any issues. Excellent location in the Old town.
Stayed 1 night in Sep 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
The staff in particular Camellia were so attentive caring and going the extra mile in helping us to sort things . Entire stay was very nice indeed
Stayed 4 nights in Mar 2023

10/10 Excellent

SATOSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and clean room. Cozy pool on the roof. In short, very nice hotel! I recommend
Stayed 2 nights in Aug 2022

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
It’s says 3 star but in reality it’s a 5.. the hotel was clean and close to everything. The staff where amazing, so friendly and would go annoyance beyond to make sure your stay was amazing.. thank you to Ms moon, Charlie, Mr tom and David.. bed was so comfortable and breakfast was great
Stayed 3 nights in Feb 2023

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the area of the San Palace Hotel as it was very convenient to shops and restaurants. We also like to walk everywhere and it was very central to many of the sites we wanted to see. The staff was fantastic and very helpful and friendly. They were one of the highlights. Our room was very spacious and comfortable. A nice breakfast was served in the mornings with eggs made to order. Rides to and from the airport were arranged by the staff on our behalf and worked out very well. I would recommend staying here while visiting Hanoi.
Stayed 1 night in Dec 2023

8/10 Good

Marita

Liked: Staff & service
Disliked: Cleanliness

Good enough for a few days in Hanoi

Amazing staff, but my room could use a deep clean. Several places had a thick layer of dust, and several counters had fingerprints and stains on them. The hotel’s location is pretty good, and the small pool is a good bonus. The breakfast buffet was lacking, and even if the room was well soundproofed from the outside, the door did nothing to shut out the noise from the hallway. I was unlucky and had some noisy neighbors who made a lot of fuss late at night, but that’s not the hotels fault.
Stayed 4 nights in Jun 2023

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hyggeligt hotel med venligt personale, dog ikke plads nok til morgenmad til alle gæster
Stayed 5 nights in Apr 2025

6/10 Okay

Jarrard

Liked: Cleanliness, staff & service
Disliked: Room comfort

Lovely hotel but far too noisy!

Location was pretty convenient however, er on the side of caution with balcony rooms. We recieved a free upgrade to a lovely large balcony room however unfortunately it's extremely noisy with road noise. You will 100% require ear plugs to sleep and still likely be woken up multiple times. The doors do little to keep the noise out. Old Quarter during the week is busy until 10pm and then still has enough honks, beeps, sirens and garbage trucks and bikes with their loud vocal speakers. They start up again at 630am too so don't expect to sleep well. I would recommend the hotel invest in some double insulation windows and doors, it would make a world of difference in the comfort. We also found the bed a little too firm for our liking. The sheets covering the bed didn't really fit properly and would easily come off and become wrinkled under you.
Stayed 3 nights in Mar 2025

10/10 Excellent

Leif

Liked: Property conditions & facilities, room comfort

Bästa boendet

Fräscht hotel med perfekt läge i gamla stan. Välstädat stort rum med jättesköna sängar. Utmärkt frukost där bland annat ägg tillagas efter önskemål. Mycket trevlig hjälpsam personal. Vi återvänder gärna.
Stayed 1 night in Nov 2024

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MAGNIFICO

MAGNIFICO
Stayed 2 nights in Oct 2024

10/10 Excellent

Jannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fijn hotel, goed ontbijt en hulpvaardig personeel.

Prima hotel, midden in het centrum. Vlakbij trainsteeet. Super vriendelijk personeel, die je graag helpt, heerlijk ontbijt zowel buffet als kaart. Klein dakterras met zwembadje. Heerlijk om even te chillen.
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The San Palace Hotel is on the edge of the old quarter a d within a few minutes walk to train street. Multitude of food and attraction on the doorstep. The rooftop pool and bar a great oasis after a busy day on the streets. Staff went out of their way to help wherever they could.
Stayed 5 nights in Sep 2024

10/10 Excellent

Gauduel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Sep 2024

10/10 Excellent

Huy?n

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a hotel and or an agent than Daff is your go to. She gave us local information and useful tips for traveling around Vietnam, helped us to organise Ha Long Bay tour, Ninh Binh, Sapa, Hue, Da nang, Hoi An and Mekong Delta Trip. Our trip was seamless and very enjoyable. The hotel is clean with a contemporary touch, rooms are spacious with toiletries Weekends the roads are closed so scooters and cars are banned so walking is pleasant Breakfast is very good we couldn’t get enough of the fresh fruit
Stayed 1 night in Sep 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Sep 2024

10/10 Excellent

nam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Khách sạn nằm ở vị trí thuận lợi, ngay cạnh phố đường tàu nổi tiếng, có thể đi bộ tới nhiều điểm thăm quan khác nhau. nhân viên thân thiện và hữu ích. Phòng đẹp, thoải mái.
Stayed 1 night in Sep 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En skøn perle i Hanoi 👍

Vi startede og sluttede vores Vietnam på dette lille fantastiske hotel, som ligger helt perfekt i Old Quarter. Kun godt at berette, og med de mest fantastiske og super service mindede unge mennesker. De gjorde en kæmpe forskel !!!! Så ægte elskværdige ❤️ Book det !
Stayed 2 nights in Mar 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super beliggenhed !

Skønt lille hotel med den bedste beliggenhed i det gamle kvarter. Søde, venlige, hjælpsomme og kompetente personaler. Anbefales !
Stayed 3 nights in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to complain about except Wifi speed Great location , great staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Shusei

Liked: Cleanliness, staff & service, property conditions & facilities
really good trained stuff here. also kind and friendly
Stayed 5 nights in Feb 2024

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and staff were so helpful and friendly. Nice spacious room with comfortable bed and nice seating area. Nice bathroom. Good breakfast included every morning. Coffee was excellent. Would stay here again.
Stayed 5 nights in Dec 2023

10/10 Excellent

Leif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stort fräscht rum med balkong. Sköna sängar. Utmärkt frukost.Perfekt läge i gamla stan. Trevlig hjälpsam personal. Vi återvänder gärna.
Stayed 5 nights in Nov 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, couldn’t do enough for us, especially Lily !!! Lovely young lady , spoke good English so helpful and also making sure we was safe, and looked after from start to finish . Hotel food very good, rooms nice with balcony.
Stayed 3 nights in Oct 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Wonderful staff
Stayed 3 nights in Oct 2023