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Madelise Palace Hotel & Spa

4.0 star property
Hotel with a full-service spa, a short walk to Hoan Kiem Lake

Photo gallery for Madelise Palace Hotel & Spa

Exterior
Reception
Reception
Family Suite
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Housekeeping
  • Air conditioning
  • Laundry
  • 24/7 front desk
  • Free WiFi

Room options

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, desk

Superior Double Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hydromassage showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Quadruple Room

1 bedroom, minibar, in-room safe, desk

Executive Quadruple Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hydromassage showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hydromassage showerhead
  • 17 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double or Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Double or Twin Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hydromassage showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Bathrobes
Hydromassage showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite

1 bedroom, minibar, in-room safe, desk

Junior Studio Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Blackout curtains
Separate bedroom
Bathrobes
Hydromassage showerhead
  • Sleeps 3
  • 1 King Bed

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About the area

Map
116 Hang Buom Str., Hoan Kiem Dist.,, Hanoi, 100000

What's nearby

  • Hanoi Old Town Night Market - 3 min walk - 0.3 km
  • Dong Xuan Market - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 5 min walk - 0.5 km
  • Thang Long Water Puppet Theatre - 7 min walk - 0.6 km
  • St. Joseph's Cathedral of Hanoi - 10 min walk - 0.9 km

Getting around

  • Hanoi Long Bien Station - 8 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 39 min drive

Restaurants

  • ‪A Coffe - ‬1 min walk
  • ‪Chè 4 Mùa - ‬1 min walk
  • ‪Bún Đậu Gốc Đa - ‬2 min walk
  • ‪Phở Vui - ‬2 min walk
  • ‪Kaoya - ‬1 min walk

About this property

Madelise Palace Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Close to Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi, Madelise Palace Hotel & Spa provides a hair salon, dry cleaning/laundry services and a full-service spa. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • Bike hire, concierge services and a 24-hour front desk
  • Tour/ticket information, luggage storage and a front desk safe
  • ATM/banking services
Room features
All 55 rooms offer comforts such as air conditioning and separate sitting areas, in addition to perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with hydromassage showers and free toiletries
  • Wardrobes/cupboards, separate sitting areas and electric kettles

Languages

English, French, Vietnamese

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Exterior

Grand Cititel Hanoi Hotel & Spa

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6 out of 10, Exceptional, 332 reviews
Grand Cititel Hanoi Hotel & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Bicycle rentals
  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have any lifts

Property is also known as

Madelise Palace Hotel Spa
Madelise Palace & Spa Hanoi
Madelise Palace Hotel & Spa Hotel
Madelise Palace Hotel & Spa Hanoi
Madelise Palace Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Madelise Palace Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Madelise Palace Hotel & Spa?

This hotel doesn't offer parking.

What time is check-in at Madelise Palace Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Madelise Palace Hotel & Spa?

Checkout is at noon.

Where is Madelise Palace Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Bach Ma Temple and Hanoi Old Town Night Market. Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi are also within 15 minutes. Hanoi Railway Station is 24 minutes by foot.

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Madelise Palace Hotel & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 5 reviews
Rating 8 - Good. 0 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 2 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10

Staff was helpful, good location.
Stayed 1 night in Oct 2024

4/10

Condition of hotel quite run down
Stayed 3 nights in Aug 2023

10/10

Caroline is the front desk manager and I cannot praise her enough for the customer service she demonstrated to all of my group. We needed some money changed at very late notice and she had left her shift for the evening but was still willing tk come back from her home to change the money for us. A great hotel - worth staying
Stayed 1 night in Mar 2024

10/10

Stayed 1 night in Sep 2024

4/10

部屋の中が臭くて最後までなくならなかった。洗面台は排水ホースが外れていて水が床に漏れることがあった。 ホアンキエム湖に近く、レストランもたくさんあるのでロケーションは良いが設備・清潔さが悪いと感じました。セール価格で安かったから我慢したが、通常価格なら泊まりたくないと思う。
Stayed 1 night in Jul 2023