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Icon 36 Hotel

3.5 star property

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Close to Hanoi Old Town Night Market and Hoan Kiem Lake, Icon 36 Hotel provides an airport shuttle, a terrace and a coffee shop/cafe. For some rest and relaxation, visit the sauna. The on-site restaurant, Dong Thanh Restaurant, serves breakfast. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately VND 100000 for adults and from VND 70000 for children
  • Airport shuttle fee: VND 440000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is Icon 36 Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Icon 36 Hotel?

Self-parking is free at this property.

What time is check-in at Icon 36 Hotel?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Icon 36 Hotel?

Checkout is at noon.

Does Icon 36 Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 440000 per vehicle applies.

Where is Icon 36 Hotel located?

Located in Old Quarter, this hotel is within a 10-minute walk of Hang Ma Street, Hoan Kiem Lake and Hanoi Old Town Night Market. Train Street and Hang Da Market are also within 10 minutes. Hanoi Railway Station is 19 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.2

Cleanliness

8.6

Location

9.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 44 out of 113 reviews
Rating 8 - Good. 46 out of 113 reviews
Rating 6 - Okay. 11 out of 113 reviews
Rating 4 - Poor. 10 out of 113 reviews
Rating 2 - Terrible. 2 out of 113 reviews

Reviews

Verified

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb friendly little place, ideally located.

Great stay at the Dong Thanh. Staff went out of their way to provide information and great courtesy like looking after our bags for us well after our initial 2nt stay. Value for money is excellent , did not try the food as very close to wonderful street food.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly it was referred to me by people I trust. It was a very nice place and the staff were very accommodating and friendly.
Stayed 3 nights in Mar 2020
Verified

8/10 Good

PHUOC CHI PHUONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons bien passé notre sjour ici, très bien en général. Remercie bien l'équipe de hôtel.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service
場所的には良好でした。 ただホテルの部屋は古く、隣ビルが夜中の工事をしており 喧しいでした。 その他は良好です。
Stayed 4 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Expediaで2泊する予約をして、チェックインをすると、今日は部屋がないと言われ、近場の同等の宿泊施設にバイクで連れて行かれた。
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

seojun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절한 직원및 숙소가 좋았어요 투어는 그닥...
Stayed 3 nights in Mar 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness
It was a complete dump. Old, run down, rock hard bed, crappy old mouldy dank bathroom. Broken lock on door and towels and bedding stunk of cigarettes
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ótimo hotel em hanoi

Ótimo hotel, ótima localização, funcionário bem atenciosos e delicioso café da manhã! Super recomendo
Stayed 4 nights in Jan 2019
Verified

6/10 Okay

ともむぅ

Liked: Staff & service
Disliked: Property conditions & facilities

旧市街に近い

利用飛行機の到着の加減で半日市内観光ツアーを個人手配しましたがそれでも12時頃に終わってしまいスーツケースを預けるつもりでホテルに行きました。 若いスタッフの方々が食事中でした。 ちょっと早すぎますね。と言いつつも部屋に案内して下さいました。 ホアンキエム湖や旧市街に近く前の道も広いのでタクシーも行きやすいです。 部屋は不潔ではありませんがあちこちガタがありました。 連泊時のアメニティの補充も最低限です。 バスタブはありましたが夜遅くなると温いお湯と少ない湯量です。 朝食は食パンとバゲットに副菜がありましたが二日目は宿泊客が少ないのか前日余り食べなかったからか副菜があまり無かったです。 二泊の予定でしたが帰りの飛行機出発が深夜二時近くだったので思い切って一日分増やす事にしエクスペディアで予約を入れチェックアウト無しで部屋を利用させて貰いました。 お蔭で荷物を置きホテルに帰って入浴してからチェックアウト出来て良かったです。
Stayed 1 night in May 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Hanoi

Hôtel bien situé au coeur du vieil Hanoï. Petit déjeuner correct. La chambre donnait sur un mur aveugle, de fait chambre plutôt au calme
Stayed 1 night in May 2018
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Easily the worst hotel I've seen in 15+ countries

Based on other reviews there are very good rooms and very bad ones. And I got the bad luck. Room 601. Where do I begin? I hate to give a bad review as the staff are very professional, helpful and friendly. However, the room was just a disaster, even if I overlook the budget price point. It would be criminal not to warn others. First, the humid musky smell made it hard to breathe. Next, the bathroom fully floods from as little as a 2 minute shower. The drain simply doesn't work. And other reviews mention this, so why not fix it?? Last, blankets and towels were dirty, and the sheets made my skin crawl/itchy. I suspect they give the terrible room(s) to those who prepay online as you can't do much about it except review them badly when they already have your money. This is easily the worst hotel I have stayed at in 10 years and over 15 countries. The breakfast buffet was great, and the staff assisted in ordering an early morning taxi, so I can't rate the place zero, however comfort of the room is the main thing. Instead of cooking a feast that no one even eats, why not invest $5 a day in repairing things or washing the bedding?
Stayed 4 nights in Apr 2018
Verified

8/10 Good

Trinidad

Disliked: Property conditions & facilities

No lo recomiendo

Las fotos no representan el lugar, llegue y me movieron a otro hotel de la misma cadena... no es bonito por dentro y el ares del desayuno se ve fea y desordenada
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
繁華街の中にあり、迷うことなく着けました。 部屋も快適で、朝食も美味しかったです。 が、6:30から朝食開始なのに、開始時刻では朝食がまだ揃ってなかったのが残念でした。
Stayed 2 nights in Mar 2018
Verified

4/10 Poor

桃谷

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

單純過夜可選擇

如果只是想隨意的待一晚，這邊的床還行，隔音還能接受，但熱水澡可能要洗快一點，因為洗到一半會變冷水，飯店備品不是很足，浴帽要自己帶，杯子感覺很老舊(但沒味道)
Stayed 1 night in Jan 2018
Verified

8/10 Good

Christina J Haldrup

Liked: Staff & service, property conditions & facilities

Fint til overnatning

I alt meget fint oplevelse
Stayed 1 night in Dec 2017
Verified

8/10 Good

deggsie

Liked: Cleanliness, staff & service, room comfort

Perfect for a one night stop over

Dropped into hotel for a one night stay between local destinations . Staff accommodated us perfectly after arriving early 6.30am with day room until our family room was ready. Perfect central Hanoi location also. Not a swish hotel if you are looking for luxury!
Stayed 1 night in Sep 2017
Verified

8/10 Good

Mr Tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Good location,good friendly staff
Stayed 4 nights in Jun 2017
Verified

8/10 Good

HYUNG DON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가격대비 만족

1박후 하롱베이 여행다녀왔다가 다시1박을 했는데 첫날에는 업그레이드를 해줘서 에어콘이 두개나 있는 큰방을 배정받았습니다 701호입니다 돌아와서는 큰방은 아니였지만 엑스트라베드가 있어서 3명이서 숙박하기에 무리가 없었습니다 호안끼엠 호수에서 조금 멀긴하지만 가격대비 좋아서 다음에 또 여행으로 갈경우 이용할 생각입니다
Verified

8/10 Good

Verified traveller

Liked: Room comfort

excellent location, but outdated

excellent location, bathroom dirty and bedroom bins not cleaned on check in
Verified

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities

I recomend

Great location! They were very attentive and it's close to do walk around the museums, street market and places to drink st night. Considering the hotels at that location, this was one of the best.
Verified

10/10 Excellent

jean michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

A réserver sans hésitation
Verified

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TOP

Superbe hall d'accueil personnel d'une gentillesse et d'un professionnalisme extra bon rapport qualité prix je conseille
Verified

4/10 Poor

Wai fong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

storeroom

The room given to us on top floor was more a storeroom converted into a room. The furniture were all old and broken. With other reviews I guess the room below were better. We got upgraded to suite when we moved to another hotel. It is even Stevens
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Good overall experience, friendly staff, decent breakfast included
Verified

4/10 Poor

Wendy

Disliked: Cleanliness, property conditions & facilities, room comfort

Rethink if you have booked this Hotel

We arrived at Icon 36 and were told that the hotel was fully booked, and we would be moved to their sister Hotel, which was supposed to give us a bigger and better room, Upon entering the room, we it was smaller and older then the room we originally booked. There was a cup with a burnt pineapple core in it which caused the room to reek of smoke for the 2 nights we stayed. Also in the early hours of both days, we were awoken by screaming and yelling and slamming of doors which continued for half an hour. If you are considering staying here, I would think again, as you will probably be fobbed off onto this second class room. We were very disappointed with Icon 36