Located on a lake, Heart Hotel is in Old Quarter neighborhood and is connected to a shopping center. Hanoi Old Town Night Market and Dong Xuan Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Traveling with kids? Consider Food Street Tong Duy Tan and Hanoi Botanical Garden.
Hanoi Old Town Night Market and Thang Long Water Puppet Theatre are located near Heart Hotel, which provides free breakfast (local cuisine), an airport shuttle, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a business center.
You'll also enjoy the following perks during your stay:
Free self-parking
A round-trip airport shuttle (surcharge), express check-in and babysitting (surcharge)
A lift, free newspapers and tour/ticket information
Room features
All guest rooms at Heart Hotel offer perks, such as 24-hour room service and air conditioning, in addition to amenities, such as free WiFi and safes.
Extra amenities include:
Bathrooms with showers and free toiletries
Fridges, premium channels and coffee/tea makers
Languages
English, Vietnamese
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transport
24-hour return airport shuttle (surcharge)
Area shuttle (surcharge)
Train station pick-up shuttle (surcharge)
Free self parking on site
Food and drink
Free local cuisine breakfast available daily 7:00 AM to 9:30 AM
A bar/lounge
A restaurant
Things to do
TV in common areas
Family friendly
Babysitting (surcharge)
In-room refrigerator
Laundry facilities
Soundproofed rooms
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Tour and ticket assistance
Business services
Business centre
Computer station
Outdoors
On a lake
Accessibility
Lift
More
9 floors
Building
Built in 2006
Smoke-free property
Room amenities
Bedroom
Blackout drapes
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Slippers
Towels
Entertainment
32-inch LCD TV with premium channels
Food and drink
24-hour room service
Coffee/tea maker
Free bottled water
Minibar
Refrigerator
More
Air conditioning
Desk
Free local calls
Phone
Safe
Soundproofed rooms
Policies
Check-in
Express check-in available
Check-out
Check-out before 11:30 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Payment types
Important information
Optional extras
Airport shuttle fee: USD 18 per vehicle (one way)
Rollaway bed fee: USD 10.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
We should mention
No pets and no service animals are allowed at this property
Property is also known as
Heart Hanoi
Heart Hotel Hanoi
Heart Hotel Hotel
Heart Hotel Hanoi
Heart Hotel Hotel Hanoi
Frequently asked questions
Is Heart Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Heart Hotel?
Self-parking is free at this property.
Does Heart Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Heart Hotel Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hotel was in an amazing location. We stayed in a room with a view over hoan kiem lake which qas lovely. However, the room coyld hqve done with bettwr double glazing as the noise never stopped. Also no curtain over door onto balcony so need eye mask to block out the light in the morning. Thry did a realy nice breakfast.
Friendliest hotel staff I’ve ever had. They were always looking out for me and attempting to make me happy. They even saved me money on taxis. They made me feel like family.
Really good location close to the lake and in the old quarter. Room was very big and they allowed us to check in much earlier than described, which allowed us to nap shortly after our long flight!
Very friendly staff and everything was clean and tidy. Didn’t have the breakfast as left early so cannot comment on this.
very good in service with smile of staffs, although price is reasonable! Location is good for reaching restaurants and pubs. Good for a walk along the lake as well. Breakfast was amazing, cooked upon ur requests !! Kind and friendly staffs.
Great location in the Old Quarter. Friendly, helpful staff. Delicious breakfast. Would definitely stay again. Enjoyed the lovely view of Hoan Kiem Lake from our room.