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Flora Centre Hotel & Spa

4.0 star property
Hotel with a restaurant, 5-minute walk to Hoan Kiem Lake

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Flora Centre Hotel & Spa offers a serene escape in central Hanoi. Relax with coffee or cocktails at the bar, enjoy treatments at Heritage Centre Spa, and use high-speed WiFi. Guests consistently praise the attentive staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Gym
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | Living room

Luxury Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
LED TV
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
Designer toiletries
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Bedrooms, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Premium bedding
2 bedrooms
Blackout curtains
Private bathroom
  • 45 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Deluxe Triple Room, Courtyard View

Deluxe Triple Room, Courtyard View | View from room

Deluxe Triple Room, Courtyard View

Highlights

Soundproofed
Air conditioning
LED TV
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
Designer toiletries
  • 22 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Room amenity

Junior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
LED TV
Premium bedding
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
LED TV
Blackout curtains
Premium bedding
Private bathroom
Bathrobes
Designer toiletries
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
LED TV
Premium bedding
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
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About the area

Map
14A Luong Van Can, Hoan Kiem, Hanoi

What's nearby

  • Hanoi Old Town Night Market - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Thang Long Water Puppet Theatre - 5 min walk - 0.5 km
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.7 km
  • Ho Chi Minh Mausoleum - 2 min drive - 1.9 km

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive

Restaurants

  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬3 min walk
  • ‪phở gà 26 Hà Trung - ‬1 min walk
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬1 min walk
  • ‪Mỳ Gà Tần - ‬1 min walk
  • ‪Phở trộn Hạnh Xích - ‬1 min walk

About this property

Flora Centre Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Located close to Thang Long Water Puppet Theatre and Embassy of China, Flora Centre Hotel & Spa provides dry cleaning/laundry services, a 24-hour gym and a restaurant. Treat yourself to spa services, such as a body wrap, a deep-tissue massage or reflexology. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • A round-trip airport shuttle (surcharge), luggage storage and a porter/bellboy
  • Concierge services, a lift and smoke-free property
  • Tour/ticket information, a front desk safe and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Flora Centre Hotel & Spa include thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
More amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 40-inch LED TVs with cable channels
  • Daily housekeeping, desks and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (VND 200,000 per night)
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 3 AM
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 350000.0 per day.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: VND 450000 per vehicle (one-way)
  • Airport shuttle fee per child: VND 150000 (one-way), (from 1 to 6 years old)
  • Nearby parking fee: VND 200000 per night (656 ft away)
  • Rollaway bed fee: VND 350000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hanoi L'Heritage Centre Hotel
L'Heritage Centre Hotel
L'Heritage Centre
Flora Centre Hotel Spa
Hanoi L'Heritage Centre
Flora Centre Hotel & Spa Hotel
Flora Centre Hotel & Spa Hanoi
Flora Centre Hotel & Spa Hotel Hanoi

Frequently asked questions

Is Flora Centre Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Flora Centre Hotel & Spa?

Check-in start time: 2 PM; check-in end time: 3 AM. After-hours check-in is not available.

What time is check-out at Flora Centre Hotel & Spa?

Checkout is at noon.

Does Flora Centre Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 450000 per vehicle applies.

Where is Flora Centre Hotel & Spa located?

Located in Old Quarter, this hotel is within a 10-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. Goethe-Institut Hanoi and Embassy of China are also within 1 mi (2 km). Hanoi Long Bien Station is 11 minutes by foot and Hanoi Railway Station is 20 minutes.

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Reviews

Flora Centre Hotel & Spa Reviews

8.6

Excellent

8.8

Cleanliness

9.0

Location

9.2

Staff & service

7.8

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 120 out of 223 reviews
Rating 8 - Good. 64 out of 223 reviews
Rating 6 - Okay. 25 out of 223 reviews
Rating 4 - Poor. 7 out of 223 reviews
Rating 2 - Terrible. 7 out of 223 reviews

Reviews

10/10 Excellent

Chiranjeev

Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at Flora Center Hotel and Spa before so we already knew how fantastic it was! The rooms are nice and the staff were great again. They were helpful and responsive when things needed to be fixed which we really appreciated. We will definitely stay here again and highly recommend this hotel to others.
Stayed 2 nights in Jul 2025

10/10 Excellent

Amarjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, friendly staff, close to shopping and dining. It’s close to the night market and beer street.
Stayed 4 nights in Apr 2025

8/10 Good

Jyllene

Liked: Staff & service
The hotel is really central to the old quarter. The hotel staff were very good and understanding however the place needs refurbishment. Water shower was really slow and temperamental and the furnishings are run down.
Stayed 4 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great old town location, great hotel

Very central location in old town, we had Queen suite room with (tiny) balcony but decent sized room with big sofa, very comfortable, aircon a bit noisy, but great short stay in the heart of Hanoi.
Stayed 1 night in Mar 2024

8/10 Good

Wei Ni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay here again!

Hotel was comfortable and clean. Very centralised location in the old quarter. Breakfast have good variety of choices. Great service from hotel manager and staff.
Stayed 3 nights in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2025

10/10 Excellent

JANNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2024

6/10 Okay

Betty

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I guess when I see 4* I had higher expectations but I guess in Hanoi, it’s different. The location was very good. Close to shops, food and everything. But far from the airport. The hotel condition was a different story. First room they gave us was 806 ( elevator only reach to 7 floor and you have to walk a flight yourself). Doable, but not convenient When we went into the room, it was in bad shape. Water stains all over the walls, corners, and pretty sure mold that was painted over. Badly painted patch jobs. We had tiny ants in the bathroom and we killed 4 ants in the bed. AC dripping water down on the floor. The floor boards we warped due to wetness/humidity. We checked in and they said we booked a 3 person room, even when we booked through Expedia they allowed us. We have 2 kids (8,11) which all fit it the room. They charged us $5usd extra for the person (didn’t provide extra towels or toothbrushes- had to reask daily). There was a king and single bed. The single bed was close to the mold. Not ideal for anyone to sleep. There were food crumbs from the single couch, to floor to bathroom. I used the luggage tag sticker from airline to pick up all the food pieces. I brought it attention to staff with showing evidence and they apologized. But due to “no vacancy” we slept in the room. They did come up to vacuum the room. But after 7 hrs of traveling we were too exhausted to care. They promised to move our stuff to new room.
Stayed 4 nights in Oct 2025

8/10 Good

Kerrina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location - walking distance to so many popular restaurants, markets, the lake and attractions. Staff and service were amazing! The only thing letting down this property is the mould. Our room had significant water damage and it had been painted over. The paint was peeling from the walls and you can smell the damp mould smell. I suffer from allergies and they flared right up staying here. Probably wouldn’t stay there again, only due to that.
Stayed 4 nights in Feb 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here. very central hotel book tours Halong, Ninhbinh with them ms Anna arrange everything make trips so easy and valuable. Thanks Flora Centre Hotel Team
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and spacious room

Staff were extremely helpful and accommodating, the hotel location was perfect walking distance to all attractions, restaurants and shops. I stayed in the deluxe room which was super spacious and room was clean and tidy everyday. Our bathroom looked a little tired and we had to wait for the hot water after each person showered for 15mins for the boiler which was a little pain after a long day, was informed our room was connected to a old boiler vs other room would not have this problem.
Stayed 4 nights in Apr 2024

4/10 Poor

MARK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A failure in practice

This hotel staff have little experience and poor training This is best exemplified by a phone call too my room at a minute past midnight to sign a document they failed to ask me sign the previous morning. Requests with room service ignored. No towel set in my room upon check in. While all petty annoyances, they are, when added together, symptoms of poor leadership. The food was ok. Room clean. Shower was strong but never warmer than tepid. Internet is awefull. It drops completely very regularly and at all hours of the day and night.
Stayed 1 night in Sep 2024

2/10 Terrible

Caroline

Disliked: Cleanliness, amenities, property conditions & facilities
I read a review about ant infestation and cramped shower conditions after I already booked the hotel. When we entered, it was okay, reception was pretty, but rooms very run down. Bathtub broken and plastered up. Daughter put her suitcase in the cupboard to find dozens of ants crawling over it later. That night we found, while charging devices, ants everywhere on our bedside table. Hardly got any sleep from paranoia. The next morning, saw more ants behind kettle and on another table. Cramped rooms and inconveniently high bathtub. Extremely low shower head. I booked here for 4 nights but forfeited the 3 nights and checked out. Staff apologetic, it's not their fault but this hotel is nothing like the picture. Extremely run down and way below my humble expectations. Would absolutely not recommend.
Stayed 4 nights in Apr 2024

10/10 Excellent

Dimario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and safe property that is in the heart of the Old Quarter. This property is conveniently located near most major attractions and is very quiet despite being in the hustle and bustle of a very congested area. I enjoyed my stay at this property and recommend to anyone visiting the Old Quarter. *Note: during the weekend, the streets around the hotel are closed in the evening due to the Night Market. So, if you need to be dropped off directly at the hotel, please plan to arrive prior to the closures.
Stayed 1 night in Oct 2025

2/10 Terrible

Masao

Disliked: Cleanliness, amenities, property conditions & facilities
部屋の中にありの行列ができていた。子供達は怖がって寝れなかったです。次泊まりたいホテルではない。
Stayed 1 night in Oct 2025

8/10 Good

Katsunori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave very kind communication to me.
Stayed 4 nights in Apr 2025

8/10 Good

ragnar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 505 is very good.

This night we did updrage and had a huge room - almost an appartment. And because of that, the experience was totally difrent from two days ago. But breakfast is still a minus chapter.
Stayed 1 night in Jul 2025

6/10 Okay

ragnar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

standard room too small

Standard roms too small and narrow. Breakfast quite poor. No egg , no bacon.
Stayed 1 night in Jul 2025

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet låg bra i the old quater av Hanoi. Hjälpsam personal. Hotellet var rent och fint.
Stayed 3 nights in Jul 2025

6/10 Okay

Fabio

Staff were helpful but watch out when reserving because even though we had the booking confirmation for 4 people, they made us pay for the child saying the room was for 3. Also, when helping us arranging transportation to Ninh Binh, they charged us way more than we paid on the way back.
Stayed 2 nights in Jun 2025

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jun 2025

6/10 Okay

Suguru

Disliked: Property conditions & facilities
夜中に電気が落ちたり、ベッドメイクしていただいたのにも関わらずピローカバーに前日のシミが残っていたりと粗が目立ちました。 対応は早く、もちろん格安の宿ですので不満はありませんが、満点という事はないと思いました。立地はとても良かったです。
Stayed 4 nights in Jun 2025

10/10 Excellent

Chiranjeev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give the staff and service more stars I would!! They are definitely the highlight of this hotel. The location of the hotel is great, breakfast was nice and the rooms were always clean. I would highly recommend this hotel and hope to be back.
Stayed 7 nights in May 2025

10/10 Excellent

Lai Fun Fanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice that the hotel help us check in earlier and upgrade us to the suite. The room is spacious and the air conditioner is really powerful. Also the breakfast is tasty with various kinds of fruits. This hotel offers a warm experience on my first day in Hanoi.
Stayed 1 night in Apr 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a great location, right in the middle of the old quarter. It is clean with a very good breakfast at low cost. Most importantly is the staff is friiendly and very helpful with any questions we had
Stayed 4 nights in Apr 2025