- Liked: Room comfort
- Disliked: Cleanliness, staff & service
Bathroom was not clean and water problem. Very very slow water.
Stayed 1 night in Feb 2020
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Photo gallery
Guest reviews
Very Good
389 reviews
Guests rated this property 3.9/5 for cleanliness.
Popular amenities
- Free WiFi
- Air conditioning
- Laundry
- Room service
- Housekeeping
- 24/7 Front Desk
Map
15 Yen Thai Street, Hoan Kiem, Hanoi
Explore the area
St. Joseph's Cathedral6 min walk
Thang Long Water Puppet Theatre8 min walk
Ngoc Son Temple10 min walk
Hanoi (HAN-Noi Bai Intl.)39 min drive
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About this area
Hanoi
Located in Hanoi's Hoan Kiem neighbourhood, Hanoi Charming Hotel is in the city centre and near a train station. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and travellers looking to shop may want to visit Dong Xuan Market and Lotte Center Hanoi. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or Hanoi Indoor Games Gymnasium.
Visit our Hanoi travel guideWhat's nearby
- St. Joseph's Cathedral - 6 min walk
- Hoan Kiem Lake - 7 min walk
- Thang Long Water Puppet Theatre - 8 min walk
- Ngoc Son Temple - 10 min walk
- Hanoi Old City Gate - 12 min walk
Getting around
- Hanoi Long Bien Station - 14 min walk
- Hanoi (HAN-Noi Bai Intl.) - 39 min drive
About this property
About this property
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Return airport shuttle (surcharge) during limited hours
- Airport shuttle on request
Food and drink
- 24-hour room service
Family friendly
- Dry-cleaning service
Conveniences
- Lift
Guest services
- 24-hour front desk
- Daily housekeeping
- Dry-cleaning service
- Luggage storage
- Tour/ticket assistance
Languages spoken
- Chinese
- English
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
Bathroom
- Free toiletries
- Hairdryer
- Shower
Entertainment
- LCD TV
Food and drink
- Minibar
More
- Desk
- Phone
- Slippers
Policies
Policies
Check-in
Check-in
Check-in time starts at 2 PM
Check-out
Check-out
Check-out before noon
Special check-in instructions
Special check-in instructions
Front desk staff will greet guests on arrival
Airport shuttle service is available on request during limited hours
Fees may apply; contact the property in advance to make arrangements
Access methods
Access methods
Staffed front desk
Pets
Pets
Pets not allowed
Children and extra beds
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types
Payment types
Important information
Important information
Optional extras
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Airport shuttle fee: VND 400000 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
We should mention
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Property is also known as
Property is also known as
Hanoi Charming Hotel
Charming Hotel
Hanoi Charming
Frequently asked questions
Guest reviews
3.9
Cleanliness
4.4
Service and Staff
3.0
Amenities
3.6
Property condition
- Liked: Staff & service
- Disliked: Property conditions & facilities
Cold and no Windows. The people there are nice but the room is not what we expect. It was cold and small there were lot of noise from room's appliances at night. The good thing is location which is near to downtown.
Stayed 3 nights in Jan 2020
- Disliked: Amenities, property conditions & facilities
Right in the heart of the old city. Not quite charming enough.
Stayed 4 nights in Nov 2019
- Liked: Room comfort
- Disliked: Staff & service
You get what you pay for
OK I arrived early (5am) and would have paid for an extra for early check in, but instead they prefered to ignore me for an hour. The bed was fine, the room was kind of clean and the location is great.
Stayed 1 night in Sep 2019
- Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2019