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Overview of Gem Premier Hotel & Spa

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Featured image
1 bedroom, down duvet, minibar, in-room safe
1 bedroom, down duvet, minibar, in-room safe
View from Room
1 bedroom, down duvet, minibar, in-room safe
VIP Access

Gem Premier Hotel & Spa

3.5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationSt. Joseph's Cathedral2 min walk
    Popular LocationVietnamese National Tuong Theatre4 min walk
    Popular LocationHang Gai Street5 min walk
    AirportHanoi (HAN-Noi Bai Intl.)24 min drive

Choose dates to view prices

  • Family Junior Suite, 1 queen bed, 1 single bed, City View

    Photos of Family Junior Suite, 1 queen bed, 1 single bed, City View

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 3
    • 1 Queen Bed and 1 Large Single Bed
    More details

  • Senior Suite, City View

    Photos of Senior Suite, City View

    Room amenities

    • 25 sq m
    • City view
    • Sleeps 2
    • 2 Large Single Beds OR 1 Queen Bed
    More details

  • Presidential Suite with Balcony, 1 King bed, Church View

    Photos of Presidential Suite with Balcony, 1 King bed, Church View

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    • 1 Queen Bed
    More details

  • Executive Suite, 1 King Bed with Sofa bed, City View

    Photos of Executive Suite, 1 King Bed with Sofa bed, City View

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 2
    • 1 King Bed and 1 Double Sofa Bed
    More details

  • Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

    Photos of Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

    Room amenities

    • 33 sq m
    • City view
    • Sleeps 3
    • 1 King Bed, 1 Single Bed and 1 Single Sofa Bed
    More details

  • Junior Suite

    Photos of Junior Suite

    Room amenities

    • 22 sq m
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More details

About this area

Hanoi

Located on a river, Gem Premier Hotel & Spa is in Hoan Kiem neighbourhood and is connected to a shopping centre. Hanoi Opera House and Thang Long Water Puppet Theatre are cultural highlights, and travellers looking to shop may want to visit Hang Gai Street and Dong Xuan Market. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or Hanoi Indoor Games Gymnasium. Take the opportunity to explore the area for outdoor excitement like ecotours.
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Map
Popular Location

What's nearby

  • St. Joseph's Cathedral - 2 min walk
  • Vietnamese National Tuong Theatre - 4 min walk
  • Hang Gai Street - 5 min walk
  • Dong Kinh Nghia Thuc Square - 8 min walk
  • Hoan Kiem Lake - 8 min walk

Getting around

  • Hanoi Railway Station - 16 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive

Restaurants

  • Au Co Mother restaurant — 1 min walk
  • Al Frescos - 3 min walk
  • Mediterraneo - 3 min walk
  • Café Runam - 3 min walk
  • The Hanoi Social Club - 5 min walk

About this property

Gem Premier Hotel & Spa

3.5-star hotel with a shuttle to the slopes
After a day on the slopes, return to Gem Premier Hotel & Spa to dine at the restaurant, drink at the bar/lounge or relax in a full-service spa. All 50 soundproofed rooms provide free WiFi, free wired Internet and minibars. Comforts include pillow menus and down comforters, and guests will also find conveniences such as living rooms and dining areas.
Gem Premier Hotel & Spa offers 50 forms of air-conditioned accommodation with minibars and a safe. This individually decorated accommodation has separate living rooms. Beds feature down comforters. A pillow menu is available. 32-inch LED televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Âu Cơ Beauty Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking on site (VND 120000 per day)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge) up to 2 km
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Art gallery
  • Fitness centre
  • Full-service spa

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Separate living room
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Vietnamese

Business services

  • 1 meeting room
  • Business centre
  • Computer station

Outdoors

  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer

Entertainment

  • 32-inch LED TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining room
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • In-room massage
  • Individually decorated
  • Iron/ironing board (on request)
  • Safe
  • Separate living room
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in from 2:00 PM - 5:30 AM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 470000 per day.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 577000
  • Christmas Eve (24 December) Gala Dinner per child: VND 37700 (up to 6 years old)

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Valet parking fee: VND 120000 per day
  • Early check-in fee: VND 599000 (subject to availability)
  • Late check-out fee: VND 599000 (subject to availability)
  • Rollaway bed fee: VND 470000 per day
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the cruise terminal, ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Gem Premier Hotel Hanoi
Gem Premier Hotel
Hanoi Gem Boutique
Gem Boutique Hotel Hanoi
Gem Boutique Hanoi
Gem Premier Hanoi
Gem Premier
Gem Boutique Hotel
Gem Premier Hotel Spa
Hanoi Gem Boutique Hotel
Gem Premier Hotel & Spa Hotel
Gem Premier Hotel & Spa Hanoi
Gem Premier Hotel & Spa Hotel Hanoi

Frequently asked questions

Can I cancel my reservation for free at Gem Premier Hotel & Spa and receive a full refund?
Yes, Gem Premier Hotel & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Gem Premier Hotel & Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Gem Premier Hotel & Spa?
As of 5 Mar 2021, prices found for a 1-night stay for 2 adults at Gem Premier Hotel & Spa on 26 Mar 2021 start from NZ$96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Gem Premier Hotel & Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at Gem Premier Hotel & Spa?
Valet parking is available for VND 120000 per day. Limited spots are available.
What time is check-in at Gem Premier Hotel & Spa?
Check-in is from 2:00 PM - 5:30 AM. Early check-in is available for a fee of VND 599000 (subject to availability).
What time is check-out at Gem Premier Hotel & Spa?
Checkout is at noon. Late checkout is available for VND 599000 (subject to availability).
Does Gem Premier Hotel & Spa provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Gem Premier Hotel & Spa located?
Located near the slopes, this Hoan Kiem hotel is in the city centre and within a 10-minute walk of Hang Gai Street, Hoan Kiem Lake and Hoa Lo Prison Museum. Thang Long Water Puppet Theatre and Ngoc Son Temple are also within 15 minutes. Hanoi Railway Station is 16 minutes by foot and Hanoi Long Bien Station is 18 minutes.
4.4
Excellent
Rating 5 - Excellent. 607 out of 884 reviews
5 - Excellent 69%
Rating 4 - Good. 152 out of 884 reviews
4 - Good 17%
Rating 3 - Okay. 66 out of 884 reviews
3 - Okay 7%
Rating 2 - Poor. 31 out of 884 reviews
2 - Poor 4%
Rating 1 - Terrible. 28 out of 884 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities
Write a review

3/5 Okay

Stayed 5 nights in Feb 2020

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THIS HOTEL IS A DISGRACE....whomever took the pictures deserves some award. Arriving at the hotel the staff seemed pleasant and semi efficient. After we checked in we were lead to our room, I immediately noticed how dirty the hotel was and how the walls were crumbling. We were taken into a room that at superficial glance looked ok but then the surroundings sunk in. Dirt on the walls, dirt on the floors, bed as hard as a rock. The linen smelt and looked like they had used the same linen since the 80’s. The toilet was leaking on the floor. We wanted a drink so went to reception and asked them how to get to the roof top bar (that they use as the primary picture when advertising) only to be told that it was no longer there. We asked them to the fix the toilet and went out. On our return they said it was fixed but when we got back it was still leaking all over the floor. I picked up a towel to soak up the water and the towels smelt as if they had been washed in a cigarette factory
Stayed 4 nights in Dec 2019

3/5 Okay

Business traveller
Sad face IconDisliked: Cleanliness
The facility is older than I expected. The room I stayed in have some furnitures that are very worn out. Towels and pillows can be updated.
Stayed 1 night in May 2019

2/5 Poor

Sad face IconDisliked: Staff & service
Booked into gem and when arrived said the hotel was fully booked and moved us to a lower quality hotel and never compensated for the change.
Stayed 1 night in Dec 2019

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

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