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Overview of Shangri-La Hotel Hangzhou

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Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Shangri-La Hotel Hangzhou

4.5 out of 5

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationWest Lake7 min walk
    Popular LocationHangzhou Botanical Garden11 min walk
    Popular LocationAutumn Moon Over the Calm Lake13 min walk
    AirportHangzhou (HGH-Xiaoshan Intl.)46 min drive

Choose dates to view prices

About this area

Hangzhou

Located in Hangzhou, Shangri-La Hotel Hangzhou is in the business district and on a lake. Hangzhou Botanical Garden and Xihu Tiandi are local attractions and those in the mood for shopping can visit Wushan Night Market and Hangzhou China Silk Town. Zhejiang Science and Technology Museum and Zhejiang Museum of Natural History are also worth visiting. Take the opportunity to explore the area for outdoor excitement like mountain biking. Guests love the hotel's central location.
Popular Location

What's nearby

  • Yui Fei Temple - 3 min walk
  • Solitary Hill - 3 min walk
  • West Lake - 7 min walk
  • Hangzhou Botanical Garden - 11 min walk
  • Autumn Moon Over the Calm Lake - 13 min walk

Getting around

  • West Lake Cultural Square Station - 6 min drive
  • Hangzhou Station - 8 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 48 min drive

Restaurants

  • Huabei Hotel - 4 min walk
  • Lou Wai Lou - 9 min walk
  • Costa coffee - 11 min walk
  • C.straits Cafe - 3 min drive
  • Doner Kebap - 3 min drive

About this property

Shangri-La Hotel Hangzhou

Luxury Hangzhou hotel in Xihu, walk to West Lake
2 restaurants, a health club and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a conference centre are on-site. All 212 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, flat-screen TVs come with satellite channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Shangri-La Hotel Hangzhou offers 212 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and a safe. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Fridges and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily: CNY 182 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Bike rentals
  • Billiards/pool table
  • Fitness centre
  • Hiking/biking trails
  • Playground

Family friendly

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Fridge (on request)
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge (on request)

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hangzhou Shangri-La
Hangzhou Shangri-La Hotel
Hotel Hangzhou
Hotel Shangri-La Hangzhou
Shangri-La Hangzhou
Shangri-La Hangzhou Hotel
Shangri-La Hotel Hangzhou
Hangzhou Shangri La
Shangri La Hangzhou
Shangri La Hangzhou Hangzhou
Shangri-La Hotel Hangzhou Hotel
Shangri-La Hotel Hangzhou Hangzhou
Shangri-La Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 87 out of 201 reviews
5 - Excellent 43%
Rating 4 - Good. 63 out of 201 reviews
4 - Good 31%
Rating 3 - Okay. 31 out of 201 reviews
3 - Okay 15%
Rating 2 - Poor. 13 out of 201 reviews
2 - Poor 6%
Rating 1 - Terrible. 7 out of 201 reviews
1 - Terrible 3%

4.1/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

3.8/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Value. Cheap price for cheap room in rich place
Like most said. Outdated and run down. It’s really a pity. The property would probably sell for $1B USD. But because of this the rooms are cheap. I call it a value for the location. $100 here and $500 in others. I would return. But don’t plan 4-5 stars.
Stayed 1 night in Jan 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Lake view, easily access to famous lake walkable path, enjoy the scenery
Stayed 8 nights in Feb 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like two things about this hotel. First, its location is unbeatable. It is right next to the West Lake, 2 minutes walk from Yue Fei Temple, Gushan, Xiling Bridge, five minutes from the Louwailou Restaurant where you can have good food with an unparalleled view of the lake. Second, Shangri-La has an old-world graciousness that no ultra-modern fancy hotels can ever match, and the room is spacious and relaxing (we had the executive suite). It is not something everyone appreciates, but to older, more sophisticated guests with a taste for old-fashioned grace, this is a great virtue. Despite some small imperfections, this is our number one choice in Hangzhou.
Stayed 4 nights in Jan 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star traditional resort
Excellent in every way. 5 star traditional resort hotel.
Stayed 1 night in Nov 2019