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"We stayed for our entire 14 night visit while in Seoul. The hotel was easy to find from our airport bus stop and check-in was easy. There also seem to be a self check-in/out kiosks but they had plenty of reception staff ready. An ATM and WowPass machine were also in the lobby which was very convenient. Subway and bus access was nearby which made travel throughout the areas easy. We were able to explore the area and found how close we were to great food as well as some touristy spots. Our room was clean and well-stocked with a full washer and dryer and a Samsung Air Dresser which I loved. The bedroom closet was spacious but could have used additional hangers. We made do with a pack from the local Daiso. The kitchen space was great but we missed having a coffe maker. We did have an electric water kettle which we made do with by picking up some pour over coffee packets from grocery store. The other item I missed would be either a kitchen towel or paper towels. Again, not a huge inconvenience and made do with one of the hand towels. We tried the breakfast buffet twice which we found was ok. We usually had other options in the area or found something from a cafe on the way to where we were going. One of the 'negative' experiences we had was partly our fault but felt like staff could have handled better with a little communication. We were mistaken on the time breakfast ended and came in and paid for the buffet. We should have double checked the time it closed as well as the "

"I stayed at the Lotte City Hotel and overall had a good experience. The location is excellent, very convenient for getting around the area and close to restaurants and transportation. The hotel is comfortable and works well for a city stay. On the downside, the single beds felt a bit too firm for my taste, and the carpet cleanliness could be improved. Aside from that, everything was fine, and I would recommend it for its location and practicalit"

"The AC in the room kept it at the cooler temperature I like at night. The drinks and food in the lobby restaurant/bar were very good, but I would have liked a rooftop bar with a view - similar to the 81st floor bar in the hotel across the street. The restaurants on the 11th floor of the Lotte Dept. store provided several reasonably-priced options for dining. It was convenient having 3 phones in the room. There was a gap between the bottom of the entrance door to the room and the carpet, so some noise carried through from the hallway - not a major issue, but it did wake me up."

"Great selection of food available for buffet breakfast + Staffs were very polite and helpful. The check in and check out staffs were amazing too"

"Room was very clean and the bathroom was as nice as the photos"

"The staff were very friendly and kind. Staff always made us feel welcomed. The room was clean and a bit small but perfect if you don’t plan to be in the room all day. The hotel has a WOWPASS kiosk in the lobby which was perfect for money exchange when needed. The hotel is right next to multiple restaurants and convenience stores and 3 minutes from City Hall bus station. Overall, highly recommend."

"Food is OK but choices are very limited."

"very attentive and well mannered. the service was spot on and the property was very clean and spacious. We were able to communicate without any language barriers."

"The Grand Hyatt Seoul has a fantastic location above Itaewon with beautiful views, and that's about all it has going for it. The service was among the worst I have experienced at a hotel in this category. I repeatedly asked for housekeeping and no one ever came. Turndown service simply doesn't exist here. For a property charging luxury rates, these are basics, not extras. Credit where it's due: a manager kindly moved me to a renovated room, which was a welcome gesture, and breakfast was decent enough. But one helpful staff member cannot make up for a hotel that seems indifferent to its guests. If you are considering the Grand Hyatt for a Seoul trip, I would strongly recommend the Four Seasons instead — comparable location in old Seoul, and they actually understand what service means."