Hanakapiai Falls Tours and Activities

To start off the property didn’t have the room we reserved available upon checking in, they put us on a smaller room with a king bed and pullout sofa, keep in mind we had reserved two queen bed room. Since we were traveling with our two kids. They made it seem like they did us a favor for a supposed upgrade which wasn’t the case since after explaining to them we weren’t happy with the room they stated that’s all they had available. Also lady at the check in lobby was not the friendliest or most helpful. Second of all was the early morning construction work throughout the resort, they would start as early as 7AM and continue until 5PM. I understand work has to be done to keep up with maintenance and repairs but maybe a heads up while booking would be good. There was one person that really stood out for us and our trip that was Mr. Angel up in the front (valet). He was always welcoming and helpful with directions and good recommendations on places to visits, where to eat and spots to check out during our stay. Thank you Mr. Angel. Our overall rating for this resort during our stay would be a 2 ⭐️⭐️due to all the circumstances and lack of help and accommodation from the resort.

Room was clean and amenities were nice.