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Reviews of Hampton Inn & Suites Hammond

2.5 out of 5
Hampton Inn & Suites Hammond
2842 Carlson Drive, Hammond, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 364 out of 605 reviews" "
Rating 8 - Good. 160 out of 605 reviews" "
Rating 6 - Okay. 36 out of 605 reviews" "
Rating 4 - Poor. 27 out of 605 reviews" "
Rating 2 - Terrible. 18 out of 605 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brent

Liked: Cleanliness, amenities
Great location
Stayed 2 nights in May 2024

2/10 Terrible

Tatiana

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was rude and sarcastic when we asked about the CLOSED POOL and if we could get rooms on same floor as our teammates (travel softball) We were told pool had been closed since January and that should’ve been an info available at the time of reservation. We are a travel softball family and part of our “fun time” is having the players to hang out at the pool Plus the whole hotel smells like pot starting with staff in front desk . Never again !
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

GAIL M

Liked: Cleanliness
Unfriendly staff; fire alarm went off because of a hair dryer
Stayed 2 nights in Mar 2024

2/10 Terrible

Kimberly

Stayed 2 nights in Mar 2024

6/10 Okay

Leonardo

Stayed 3 nights in Mar 2024

8/10 Good

April

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off for travel
Stayed 1 night in Feb 2024

2/10 Terrible

Maegan

Stayed 1 night in Jan 2024

6/10 Okay

Rachel

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Our first room did not have a working refrigerator and a very weak flushing toilet. The front desk girl was fabulous and got us a new room. The new room has a very bizarre set, but is ok. Missing tiles by the closet and a shower that has seen better days is disappointing. Also the pool is not in working condition and we are on the 3rd floor and the ice machine is broken. This seems like a lack of care on the franchise and will deter me from picking this brand in the future
Stayed 1 night in Jan 2024

6/10 Okay

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the charging us for a room we did not stay in due to an unexpected, but necessary stop enroute. The unexpected stop was at another Hampton Inn in Xenia, Ohio due to my inability to continue driving in a nighttime environment. I am very near 80 years old and have some disabilities from 30 years if Marine Corps service. The Hampton Inn chain benefitted for all three days.
Stayed 3 nights in Dec 2023

6/10 Okay

Tatiana

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Pool Area is Gross
Everything was decent but the pool area was disgusting with hair and crusty stuff everywhere.
Stayed 1 night in Nov 2023

4/10 Poor

mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed with Hampton
I was really disappointed with the declining condition at this Hampton Inn. I travel to the area 3-4 times a year & usually stay at the Hampton. But it's becoming run down, worn, dated. The lotion & shampoo bottles in the bathroom were near empty. The breakfast buffet was pitiful. Only apples as fresh fruit. Not pancakes or waffles. They could do better.
Stayed 1 night in Oct 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Qiulin

Business traveller
Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Jimmy

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other customers didn't bring back the luggage carts but the check in guy was really nice and let me use the wheel chair so when I got to my room I seen a luggage cart and took it and the wheel chair back to the lobby
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

BARBARA

Travelled with partner
Liked: Cleanliness, staff & service
Staff were very friendly and professional. Building is showing signs of being rundown.
Stayed 1 night in Jul 2023

8/10 Good

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access to where we want to go and clean facility
Stayed 5 nights in Jul 2023

10/10 Excellent

Charlotte

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Not prepared for hotel guests
Some staff members were excellent others were unable to get any results for our requests. Appeared that there wasn't sufficen staff as bags of trash and piles of linen lines the halls. Local manager did not accommodate our requests for clean towels and made my guests and I feel like we were imposing on her.
Stayed 2 nights in Jul 2023

6/10 Okay

Brad

Liked: Staff & service, property conditions & facilities
Good rooms, good location. Dirty furniture.
Stayed 1 night in Jun 2023

10/10 Excellent

jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

carlos

Stayed 1 night in Mar 2023

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
4.5 out of 5 stars
Stayed 1 night in Mar 2023

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a basketball tournament. Staff was wonderful
Stayed 2 nights in Mar 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

William

Stayed 2 nights in Jan 2023

10/10 Excellent

David

Stayed 1 night in Nov 2022

10/10 Excellent

Dan, FRESNO

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I stayed at this facility last week for 3 days. I’m not sure why the bad reviews occurred, but this Hampton seemed the same as other Hampton Inns that Inhave stayed at. My room was 412, and it was clean and comfortable. I think there was a stain on the lounge chair, but it was only about 2 inches by quarter inch long. It wasn’t a deal breaker for me. The various front desk staff that I met in late night, morning, aftern and evening were all respectful and courteous. The breakfast served was up to par with other Hamptons that I have stayed out throughout the nation.
Stayed 2 nights in Sep 2022
Response from pglomb on 3 Oct 2022
Thank you for staying with us.

10/10 Excellent

leah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few minor issues but overall we had an excellent stay. Staff was friendly and accommodating
Stayed 3 nights in Sep 2022
Response from pglomb on 2 Oct 2022
Thank you for staying with us.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from pglomb on 26 Sept 2022
Thank you for Stayng with us!

4/10 Poor

Lynn

Travelled with group
Disliked: Property conditions & facilities, room comfort
Non-functional sink, no soap or body scrub, uncomfortable pillows, loud AC, requested housekeeping never showed up, no coffee, and beeping smoke alarm 1/2 the night ruined my sleep the night before a BIG occasion. No apologies? No refunds? I’m a Diamond member? What a joke.
Stayed 3 nights in Aug 2022
Response from pglomb on 26 Sept 2022
Please accept out sincere apology we fell short during your last stay. All issues have been addressed and if you would like to discuss this further I can be reached at the hotel at your convience.

10/10 Excellent

Amy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, friendly, clean
Stayed 1 night in Aug 2022
Response from pglomb on 26 Sept 2022
Thank you for staying with us!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from pglomb on 26 Sept 2022
Thank you for staying with us.

10/10 Excellent

Allan

Stayed 3 nights in Aug 2022
Response from pglomb on 26 Sept 2022
Thank you for staying with us.

8/10 Good

Nelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from pglomb on 26 Sept 2022
Thank you for staying with us.

6/10 Okay

Jyll

Business traveller
Liked: Staff & service
Disliked: Amenities
Location is convenient. Room was outdated and felt dirty, the room air conditioner whined all night, lots of noise in hallway outside of room, parking lot felt unsafe. They don’t have pancakes or waffles. In room coffee was cheap and gross.
Stayed 3 nights in Jul 2022
Response from pglomb on 26 Sept 2022
We are sorry we fell short for you stay with us. We are addressing you comments to help us better serve our guests.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from pglomb on 26 Sept 2022
Thank you for staying with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice at front desk. Clean room. Nice room attendants.
Stayed 1 night in Jul 2022

6/10 Okay

Latitia

Stayed 1 night in Jul 2022

10/10 Excellent

Phyllis

Stayed 2 nights in Jun 2022

10/10 Excellent

jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Excellent service in front desk, very clean and best breakfast in town!!!!! Never stop smiling!!!!!
Stayed 2 nights in May 2022

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. It's a typical Hampton Inn and met all my expectations, based upon previous stays.
Stayed 2 nights in May 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covers the bases just fine
Just a stop-over for a cross country trip. It fit our needs just fine.
Stayed 1 night in May 2022

10/10 Excellent

Nesahn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT CUSTOMER SERVICE.
Stayed 2 nights in Apr 2022

8/10 Good

David, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was difficult to find the hotel amidst the complex mall that it's is part of, but once we find it, all was well. Food was ok.
Stayed 1 night in Apr 2022

6/10 Okay

malisie

Business traveller
Disliked: Amenities
The tv was outdated they charged me a incidental fee that i have to worry about getting back.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Lakeya

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse hotel experience ever will not return. At check-in they told me my reservation was canceled with no explanation. The first room was dirty carpet & hair in the tub. The second room was dirty bedding & when you take a shower it’s like you’re taking a bath because the water does not go down. They only have one washer/dryer and it was broke. My kids liked the free breakfast but we will not return.
Stayed 3 nights in Mar 2022
Response from Barb on 10 Apr 2022
We are sorry that your stay was not to the Hilton Standards. Even with low staffing issues this is not what we expect for our guests to experience. We have been re-training the staff and inspectors to address these issues. Please except our sincerest apologies and rest assure these concerns are being corrected.