The complete hotel experience was superb. The staff are the most welcoming, pleasant, effective, efficient, and accommodating as we have experienced in much travel. The hotel itself has a modern Scandinavian look and feel--clean lines, no clutter, open space. Our room had a beautiful floor to ceiling view over old Hamburg buildings, while being totally private. The location near the Hamburg Opera House was perfect, and the hotel is very close to the subway entrance. There are lots of places to eat, to grab a sandwich, have breakfast.