I was shocked to be given a TINY, prison-style single room on the street level; the furnishings were literally from the 80s and the bed was hard and uncomfortable.
I was really disappointed because the room didn't look at all like the picture I saw on hotels.com. And my booking said "twin" bed so I assumed there would be two beds in the room.
When I raised this issue, the senior reception adopted a hostile attitude. She refused to allow me to cancel the reservation so I could find a different (better) hotel. Even after Hotels.com got involved, calling the hotel to plead on my behalf, the management were completely resolute in their refusal to do anything.
This isn't a hotel that cares about it guests. All they care about is ripping you off. A deeply unplesant experience. Don't stay here!