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Reviews of Mountain View Motor Inn & Holiday Lodges

3 out of 5
Mountain View Motor Inn & Holiday Lodges
4236 Ararat-Halls Gap Road, Halls Gap, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 178 out of 364 reviews" "
Rating 8 - Good. 143 out of 364 reviews" "
Rating 6 - Okay. 27 out of 364 reviews" "
Rating 4 - Poor. 13 out of 364 reviews" "
Rating 2 - Terrible. 3 out of 364 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. We stayed in the motel, it is obviously an older building but was clean and the bed was very comfy. Very close to Halls Gap Zoo.
Stayed 1 night in Apr 2024
Response from Shipon on 19 Apr 2024
Thank you

6/10 Okay

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities
Few issues with shower taps & no hot water but office sorted out quickly.lodge a Little tatty but good location & new villas look better
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and we will be back
Response from Shawn on 11 Feb 2024
Thank you so much

6/10 Okay

Bikranta

Stayed 2 nights in Jan 2024

10/10 Excellent

Rea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Mike

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Abby

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a 2 room villa with 2 single beds in one room and a queen bed in the other. Queen bed was fine but BOTH single beds had numerous broken slats in the frame and the mattresses fell through when sat on. We complained twice before someone came to look and was told all the other rooms were filled and the only option was to put mattresses on the floor. I requested a refund for 1 of our 2 nights and after multiple phone calls and an email, finally had a response accusing my 1 and 3 year olds of ‘property destruction’ and my refund was refused. They were very rude and disrespectful on the phone and I am very offended at the accusation towards my children, who did NOT break the beds. Even in the event that a 3 year old did jump on the bed, clearly the beds must be very flimsy and poor to be ‘destroyed’ by such minimal impact. If I could give 0 stars, I would, just based on the absolutely shocking customer service and rude, borderline aggressive staff. Would not recommend. Take note that the response from the owners will probably be more false accusations of property destruction by a 15kg toddler and 9kg baby.
Stayed 2 nights in Jan 2024
Response from Shipon on 17 Jan 2024
Dear Guest sorry to hear that , its a brand new Villa & bed unfortunately bed had broken we are really sorry , we can offer you 50 percent discount for second night second nightThank you

4/10 Poor

Neville

Travelled with partner
The room was basic, cheap and functional. The carpet was stained and the outside pool water was murky. Garden beds around the car park spots were full of weeds and the overall grounds need a tidy up. It’s only a short drive into Halls gap and the it was very quiet at the unit. Very few people there.
Stayed 2 nights in Jan 2024
Response from shipon on 17 Jan 2024
Thank you

8/10 Good

Brianna

Travelled with partner
Liked: Staff & service
The property was unique and beautiful to stroll around. Lots of facilities for children and couples to enjoy - the pool was lovely sized. Needed more maintenance and cleaning but was nice anyway. Unfortunately the room wasn't clean properly upon arrival, their was rubbish under the bed and there was lots of hair in the shower drain. The shower head also wasn't on the arm properly, so when the shower was turned on the roof got wet. I was able to screw the shower head back onto the arm but not tight enough.
Stayed 2 nights in Jan 2024
Response from Shipon on 17 Jan 2024
Thank you for your Comments , we will double check

6/10 Okay

Bronwyn

Travelled with family
Disliked: Cleanliness
The property was in a lovely area but lacked some TLC. The room had dirty dishes in the cupboard. They had a recycling bin in the room but all the bins outside were full so no where to put your recycling when your bin was full.
Stayed 4 nights in Jan 2024
Response from Shipon on 17 Jan 2024
Thank you for your comments , we will take care and double check those area

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay
Stayed 2 nights in Dec 2023
Response from shipon on 17 Jan 2024
Thank you so much

8/10 Good

Nemanja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Shipon on 17 Jan 2024
Thank you

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is good. We rented a queen bedroom option. The place was clean and good. The guy at the reception was good as well. Seamless check-in process no dramas at all. It is 4 mins drive from Halls Gap and you can go to other lookouts in timely manner as well. The places was quite. Lets talk about ammenities : -wifi (present. The speed was not great, but it worked slowly) - no reception on the room for mobile signals. - TV, micro, A/C, fridge, cutlery, plates , mugs, tea bags, coffee satchels, towels, and a small table with 2 chairs were there. - TV was smart TV. Netflix was provided. - iron and iron board were provided - Kettle and toaster were provided The swimming pool was there on the property, however it was not clean (maybe due to the weather conditions lately, always check with the property about the pool). There were designated BBQ spots and swings for the kids. Over all it was a good experience. If you are planning to visit, ensure you download the offline maps for the grampians.
Stayed 3 nights in Dec 2023
Response from M Shipon on 27 Dec 2023
Thank you so much

8/10 Good

Leonid

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Shipon on 17 Jan 2024
Thank you

6/10 Okay

Steve

Stayed 1 night in Dec 2023
Response from Shipon on 17 Jan 2024
Thank you

10/10 Excellent

suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used the motel as a night before we started our week on Grampians Peaks Trail . It was a great choice . Only thing that could have been better for us is for the only other group there, to be put in a room further away from us . They were put right next door which seemed crazy , given the large number of rooms available. They were up on verandah just outside our room enjoying wine and a chat keeping us awake for a long time when all we needed was a good nights sleep . Its clean ( and quiet once everyone goes to bed).
Stayed 1 night in Dec 2023
Response from M Shipon on 27 Dec 2023
Thank you for your Comments, we will keep n mind next time Thank you

6/10 Okay

Malcolm

Liked: Staff & service
Disliked: Property conditions & facilities
Property very dated
Stayed 1 night in Nov 2023
Response from Shipon on 17 Jan 2024
Thank you

4/10 Poor

David foley

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Unhappy
Room smelt like it’s dusty and the pool was green (not useable)
Stayed 2 nights in Nov 2023
Response from M Shipon on 27 Dec 2023
Thank you for your Comments, pool is under maintenanceThanks again

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older motel but clean and comfortable
Stayed 2 nights in Nov 2023

6/10 Okay

Rodney John

Liked: Property conditions & facilities
Good motel for stopover
Good size room. Clean, and good location. Emus wandered the grounds!
Stayed 2 nights in Nov 2023
Response from M Shipon on 27 Dec 2023
Thank you visit with Us

10/10 Excellent

Bec

Stayed 1 night in Nov 2023

8/10 Good

Chris

Stayed 2 nights in Nov 2023
Response from Shipon on 17 Jan 2024
Thank you

4/10 Poor

Ishdeep

Liked: Staff & service
Disliked: Property conditions & facilities
Don’t live property at all
Stayed 2 nights in Nov 2023

4/10 Poor

John

Stayed 4 nights in Oct 2023
Response from Shipon on 17 Jan 2024
Thank you

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights. Was comfortable and warm and good value for money.
Stayed 3 nights in Oct 2023

10/10 Excellent

Piotr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly service
Stayed 3 nights in Sep 2023
Response from Shipon on 30 Sept 2023
Thank you so much

10/10 Excellent

ramdas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Near to halls gap. Car park is before same unit. Microwave and toaster provided. Value for money, pool is outdoor and small. Overall is good. Laundry is available. 5mins drive to halls gap.
Stayed 1 night in Sep 2023
Response from Shipon on 30 Sept 2023
Thank you so much

2/10 Terrible

Graham

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible. Room they gave us had not been cleaned (dirty linen and towels, crumbs and food scraps on the floor, smelly like it had been that way for a few days). Requested new room and it was the same! Then requested refund so we could go somewhere else, and they refused! Anywhere else in Halls Gap is better.
Response from Shipon on 30 Sept 2023
Sorry to hear that

8/10 Good

Justin

Stayed 4 nights in Jul 2023

6/10 Okay

Shelley

Travelled with group
Disliked: Staff & service
The property is very tired. Bathroom very old fashioned- needs upgrading. Beds comfortable. Tea, coffee and biscuits provided and kettle as is usual but staff wouldn’t give any milk. Given it is a distance from Halls Gap to go and buy any- that’s a shame.
Stayed 1 night in Jul 2023

6/10 Okay

Jane

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff member was very helpful and the accommodation was good but the cleanliness let it down Needs a thorough clean and update of a few items that were rusty and should no longer be in use Its a shame as setting was lovely and comfort was good But there was rubbish in the garden Clean linen and comfy beds!
Stayed 1 night in Jun 2023

6/10 Okay

Ron

Travelled with partner
Disliked: Property conditions & facilities
Quiet location but still convenient. Crockery supplied. Comfortable. Air con barely worked. Regas? Hot water supply in shower was too feeble. Shower base had black marks that should have been cleaned off. WiFi would not connect to internet reliably. Microwave oven door was damaged and very hard to open.
Stayed 3 nights in Jun 2023

10/10 Excellent

James

Liked: Cleanliness
Disliked: Staff & service
Falsely claims to have wifi
This property advertises on its own website and on hotels.com that it has free wifi available in all rooms and lodges. This is not correct. While there is wifi, it isn't connected to the internet. We were offered use of the reception wifi but this was well out of range of our lodge. The receptionist promised us a visit from the owner but this never happened. This isn't a one off incident as multiple google reviews noted the lack of wifi. We were misled into staying here by the false claims of wifi availability, hence our poor review.
Stayed 3 nights in May 2023

10/10 Excellent

Philip

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and homely
Stayed 3 nights in May 2023

6/10 Okay

Melissa

Liked: Staff & service, room comfort
A great quick stay place for at a lower price bracket. Quite dated but comfortable. Could do with a deep clean. Left personal pillow behind and within 10 minutes had a courtesy call to collect. Appreciated that!
Stayed 1 night in Apr 2023

8/10 Good

Hayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

THOMAS

Stayed 1 night in Apr 2023

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
`Friendly people.
Stayed 1 night in Apr 2023

10/10 Excellent

Katrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean, a relaxing place to stay with friendly staff
Stayed 2 nights in Apr 2023

10/10 Excellent

Kelly

Stayed 2 nights in Apr 2023

4/10 Poor

mary

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property is a bit out of town but lovely and quiet, it was nice and clean with a good bed unfortunately un renovated with TV remote not working and not supplied with any milk for your morning cuppa.
Stayed 1 night in Apr 2023
Response from Owner on 2 Apr 2023
Thank you for taking the time to review and we are pleased that you enjoyed the peace and quiet. If we renovated, we would have to charge a much higher price and this has been considered. It is important from a business sense to remain competitive and of course we do have 2 new building that are available that you did not choose. Regarding Milk, it is available upon request. We do not leave any milk in the room as from our 16 years' experience there is considerable waste and even when milk is requested many times it is not used. Most motels will have milk available upon request. We will take all of your comments into consideration, thank you for staying with us.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great reception attitude. Helpful suggestions for touring. Ice for drinks. Good room facilities.
Stayed 1 night in Mar 2023

10/10 Excellent

Caroline

Liked: Staff & service, amenities, property conditions & facilities
The emus are so funny!
Stayed 2 nights in Mar 2023

8/10 Good

Ravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice place to stay, very clean and comfortable.
Stayed 2 nights in Jan 2023

8/10 Good

Adam

Stayed 2 nights in Jan 2023

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was basic and location was okay. Need car to get to Main Street to eat etc. it did the job for a basic overnight stay The only issue was the fridge motor was buzzing all night and was difficult to sleep
Stayed 1 night in Jan 2023

8/10 Good

Richard

Travelled with family
Liked: Staff & service
Generally good accommodation in a nice location not far from Halls Gap.

10/10 Excellent

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful place, lovely clean and well equipped units.
Stayed 2 nights in Jan 2023

8/10 Good

Lisa

Liked: Cleanliness, room comfort
All you need for a country stay!
Comfortable and serviceable for our needs to visit hall’s gap. Staff are friendly and helpful.
Stayed 2 nights in Jan 2023

8/10 Good

Silvana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the motor inn a lot. The 2 step's onto the front porch should be looked at unstable