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"Friendly staff. Great service. Good food. Relaxing place. Very good service. "

"This Hacienda was recommended by a good friend of mine in Merida. I stayed for 8 nights in the Casa Maya, right at the beginning of the Botanical Garden, close to the pool and the main building. It was fabulous—clean, lovely toiletries, a very power shower, and the most luxurious bed! I was welcomed to the Hacienda family immediately upon arrival by Lilia. Lilia, Maria, and Kimberly were always around at the main building for anything I needed—and I was always greeted with warm smiles by all. I am a vegetarian, and I have to say, the food was outstanding at the restaurant—fresh, local fruit, vegetables, and herbs from their garden. Daniel, Alexis, Mariano, and Fidel always made sure I had everything I needed for daily breakfasts and dinners and while at the pool as well. I had one spa treatment during my stay that was wonderful—a cranial massage from Guadalupe. The Hacienda also offers an array of tours (I did 3 that were free but made sure a tip was given). Hector did a great job taking me around the Hacienda and providing me with its history. Henry took me through the botanical garden and was fantastic at explaining the uses of the medicinal plants. He also took me to see Pedro, keeper of the melipona bees—they are so incredible! And the bird watching with Jose was outstanding!!! The rest of the staff—Anna, Irma, Manuel, Caesar—it was a true privilege to have received all the genuine caring from everyone there. What a wonderful experience I will never forget."

"Excellent value for money. The hosts were welcoming and keen to help. This is a fairly simple establishment but the rooms were spotless, with clean linen; everything worked there was free WiFi, hot water and the rooms were well lit. Quiet at night. We had use of the balcony from which to watch the sunset, the pelicans and even a pod of dolphins. The only change I would make is to add a non slip mat outside the bathroom. I slipped stepping down with wet feet. "

"Everything was very clean and the shower was great - plenty of hot water. There was an issue with the shower in our room initially, but we were able to move right next door, no problem. The staff was very helpful. "

"Very good overall !"

"Size of room, view"

"Clean, beautiful, friendly, perfect atmosphere and activities too."

"Host sent a second link to pay after initial payment to Vrbo. Once asked about using the card on file from Vrbo instead of their own link, they never responded. It was too late to receive cancel our booking and receive a refund but we did not stay at this location. "

"The staff was courteous and helpful. The rooms were clean and the food was amazing."