"Big rooms, amenities bar, free luggage storage, great onsen with free popsicle after, breakfast buffet was amazing with lots of Japanese options. Great location and walkable to a lot of sightseeing areas very convenient by the bus and JR line. Would stay at this hotel again"

"Overall this property offerred amazing service of spa , breakfast and superior staff"

"I loved this hotel! It was located right in the JR station which was so very helpful when it took me a very long time to travel from Haneda airport in Tokyo to Hakodate via shinkansen. I was soooo relieved when I realized I didn't have to figure out where the hotel was, it was literally just right there! I lost my phone charger and cord in transit and they were kind enough to lend me one and give me directions to the nearest electronics store. I know a little bit of Japanese so that helped with the communication as they didn't know too much English. One super cool perk of this hotel is that they had what was called the pillow corner. In a part of the lobby there was an area where if you wanted a different pillow from the standard issue you could "shop" around in this super cool little pillow library. There were signs and labels indicating the softness and hardness level and displays showing what material was inside the pillow. It was soooo amazing! I like a harder pillow so I was happy to find one that fit my preferences. The hotel is so perfectly located right across the way from the morning market. Very convenient! And I could see Mount Hakodate from my window. I only stayed two days in Hakodate, it was my first time in Hokkaido and I split my trip between here and Sapporo. I really super enjoyed it and wish I had scheduled more time on my trip from this area. If I ever return I will definitely stay again at this hotel. Highly recommend!"

"Lovely hotel. Absolutely amazing breakfast (but very popular…. First hotel where there is a queue to get in at 6 am). A heads up would have been nice if we were told to bring our towels from our room to the onsen. Probably got lost in translation. But excellent hotel. "

"Nice scenic location with easy walking to Hakodate Ropeway and Red Brickhouse shopping and to walk along ocean."

"朝食がとてもよかったです。 13階の大浴場も広々としていて設備もゆったりでくつろげました。"

"Second time I stayed here (last year it was Flexstay Inn). The only issues were this spikey metal coil I found in the carpet and removed myself (not too bad), and the toilet seat dipped down on the left side when you sit down. Otherwise a perfect stay. Thank you!"

"This hotel has a good seafood buffet breakfast as well as a free sight seeing bus. If you’d like to go the night viewing of Mt. Hakodate on the free bus, you need to reserve for the weekends, well in advance. We went for the sunset viewing only on the free bus. Very friendly and staff. The coin laundry was easy to use and cashless. There is also a very convenient grocery store behind the hotel and a few minutes from the Hakodate train station. "

"Loved this hotel! Staff were helpful and friendly, and the breakfast is amazing - incredible seafood and other options - probably the best hotel breakfast we’ve had! The hot spring spa on the top floor offers a great view along with a clean and comfortable experience. Some of the tile is getting a little dated, but overall it’s great. We wish we had a Japanese style room, but there weren’t many listed on the Hotels.com website. The location is convenient to shops and restaurants, and it would be even better if there was a hotel van to go to and from the train station. "