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Reviews of The Westin Gurgaon, New Delhi

5 out of 5
The Westin Gurgaon, New Delhi
Number 1, M.G. Road, Sector 29, Gurugram, Delhi N.C.R

Reviews

8.6

Excellent

Rating 10 - Excellent. 131 out of 237 reviews" "
Rating 8 - Good. 64 out of 237 reviews" "
Rating 6 - Okay. 16 out of 237 reviews" "
Rating 4 - Poor. 15 out of 237 reviews" "
Rating 2 - Terrible. 11 out of 237 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

SANJEEV

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in process was terrible they couldn’t find my reservation in computer system , 15 minutes after searching my reservation in the system he said provide me with your reservation number I don’t why I have to provide my reservation number when I already provided him my ID. Finally they found me in the system but not ready to accept the fact that it took lot of time.
Stayed 2 nights in May 2024

10/10 Excellent

tarvinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean good service good food in the restaurant
Stayed 3 nights in Apr 2024

2/10 Terrible

Aakash

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The checkin experience was terrible. I was getting late, and the guest that I was staying with reached early. He had a hard time checking in even after the fact that I had called the hotel twice to give them his name, and told them that he will be checking in before me. There was no place for me to put in the other guest's name in the booking. Terrible checkin experience
Stayed 1 night in Mar 2024

10/10 Excellent

Aashit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at this hotel and loved everything about it - hospitality, food, drinks, pool, spa and view from my room! The staff is Amazing. Special shoutout for NARO and NEHA for presenting us with Jaipuri jewellery boxes and a lilly-flower bouquet. Thank you 😊🙏
Stayed 1 night in Mar 2024

10/10 Excellent

Ravi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

ATSUSHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

JASDEEP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
Very good Indian hospitality
Stayed 4 nights in Oct 2023

8/10 Good

Mugdha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Services are really bad at westin, their staff don't know anything about their own facilities ( restaurants, clubs etc). They didn't arrange for anything I asked them, infact provided false information many a times that I had to correct them about. Even after making a reservation at their club, they gave table to someone else saying they don't have any info. They completely ruined the special day I had planned their. Please don't go unless absolutely necessary.
Stayed 1 night in Oct 2023

10/10 Excellent

Nekpal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 5 nights in Sep 2023

8/10 Good

Rakesh, Dobbs Ferry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is modern and well maintained. Overall good service. The main breakfast and buffet lunch are fantastic. The EESTE restaurant is good but wildly overpriced. Nice pool.
Stayed 6 nights in Aug 2023
Response from Rahul Puri on 6 Sept 2023
Dear Guest,Renewed Greetings from The Westin Gurgaon, New Delhi!Thank you for choosing to stay with us and we appreciate you taking out time to review us.We truly appreciate your detailed note sharing your experience with us. Your appreciation for the location, culinary offerings and hospitality is heartwarming and we are glad you enjoyed these aspects of your stay. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Cluster General Manager

10/10 Excellent

Nathalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Rahul Puri on 6 Sept 2023
Dear Guest,Renewed Greetings from The Westin Gurgaon, New Delhi!Thank you for choosing to stay with us and we appreciate you taking out time to review us.We truly appreciate your heartwarming note sharing your experience with us. Your appreciation for the service standards and the hospitality of our team makes all our efforts worthwhile; we are glad that the team created a memorable experience for you.It was indeed a pleasure to have had you stay with us and we look forward to welcoming you back soon.Be Inspired. Be Renewed.Warm Regards,Rahul PuriCluster General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Rahul Puri on 6 Sept 2023
Dear Guest,Renewed Greetings from The Westin Gurgaon, New Delhi!Thank you for choosing to stay with us and we appreciate you taking out time to review us.We truly appreciate your heartwarming note sharing your experience with us. Your appreciation for the service standards and the hospitality of our team makes all our efforts worthwhile; we are glad that the team created a memorable experience for you.It was indeed a pleasure to have had you stay with us and we look forward to welcoming you back soon.Be Inspired. Be Renewed.Warm Regards,Rahul PuriCluster General Manager

6/10 Okay

Lewis

Business traveller
Liked: Cleanliness, property conditions & facilities
For the most expensive hotel in Gurgaon you expect better. The little things - like room service replacing the soap, the shoe shiner, trying to do room service on the morning I’m leaving… all made for a slightly disappointing stay. Likely to try the Le Meridien next time
Stayed 2 nights in Jul 2023
Response from Rahul Puri on 6 Sept 2023
Dear Guest,Renewed Greetings from The Westin Gurgaon, New Delhi!Thank you for sharing your feedback with us as it is imperative for our growth.It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us.Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns.We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience.Be Inspired. Be Renewed.Warm RegardsRahul PuriCluster General Manager

10/10 Excellent

Naresh

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service and hospitality....love it !
Stayed 1 night in Jul 2023
Response from Rahul Puri on 6 Sept 2023
Dear Guest,Renewed Greetings from The Westin Gurgaon, New Delhi!Thank you for choosing to stay with us and we appreciate you taking out time to review us.We truly appreciate your heartwarming note sharing your experience with us. Your appreciation for the service standards and the hospitality of our team makes all our efforts worthwhile; we are glad that the team created a memorable experience for you.It was indeed a pleasure to have had you stay with us and we look forward to welcoming you back soon.Be Inspired. Be Renewed.Warm Regards,Rahul PuriCluster General Manager

4/10 Poor

Gautam

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Poor service at reception. Contract worker type mentality. Lack of smooth service. Buffet is a mixed bag, breakfast is fine, but dinner was not great, too many staff running around but no clarity in focus and repsonse. no toilteries in bathroom. Towels were dirty. This is not a Marriot Bonvoy experience.
Stayed 3 nights in May 2023
Response from Rahul Puri on 6 Jun 2023
Dear Guest,Renewed Greetings from The Westin Gurgaon, New Delhi!We value and appreciate guest reviews, as they help us to continually improvise and grow.We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you.Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed.We look forward to the opportunity of welcoming you at the resort soon for a flawless experience.Warm Regards,Rahul PuriCluster General Manager

4/10 Poor

abhay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have stayed at westin many times before but this time the dining experience was not up to the mark. I had breakfast buffet included with my stay but I hardly got anything to eat. It was a mess, they wrapped up breakfast early, and many items were not available during the last one hour because they had to start preparing for the brunch. I understand you have to plan for next meal but not at the cost of compromising your current meal and experience
Stayed 1 night in Apr 2023
Response from Rahul Puri on 6 Jun 2023
Dear Guest,Renewed Greetings from The Westin Gurgaon, New Delhi!Thank you for sharing your feedback with us as it is imperative for our growth.It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us.Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns.We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience.Be Inspired. Be Renewed.Warm RegardsRahul PuriCluster General Manager

10/10 Excellent

Anish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Rahul Puri on 12 Mar 2023
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing to stay with us, and we appreciate you taking out time to review us.Thank you for the lovely rating. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Multi Property General Manager

4/10 Poor

Stuart

Business traveller
Liked: Room comfort
Disliked: Staff & service
Pretty substandard
Club rooms getting tired, no coffee machine in room. Club lounge not as good as it once was, they have reduce the hours and don’t fill the fridge. Staff friendly but only when up selling, just walk off if you genuinely have a complaint. Overall a nice hotel but value for money is very poor now… Much better hotels in the area.
Stayed 3 nights in Sep 2022
Response from Rahul Puri on 12 Mar 2023
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Rahul Puri Multi Property General Manager

2/10 Terrible

Indira

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Careful when booking this hotel through Hotels.com
This hotel did not accept our booking through hotel.com and told us that we didn’t have any booking under our name though we had the confirmation #sent to us by Hotels.com. We had to get a room at a higher rate which they told us was available. We had reached at 4am ,after a very long and tiring flight and had to spend another hour trying to find out how we could get a room to stay. It was very inconvenient.
Stayed 2 nights in Jun 2022
Response from Rahul Puri on 13 Jul 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Rahul Puri Multi Property General Manager

10/10 Excellent

Siddhartha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Rahul Puri on 13 Jul 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing to stay with us, and we appreciate you taking out time to review us.Thank you for the lovely rating. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Multi Property General Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Un Satisfied
The Towels & The Room Up Keep was not at all the level of pricing of hotel was Kept. Breakfast was Very very bad and would not recommend somebody to spend 10,000 on 1 Night stay on such a Hotel. Not at all worth spending money. Neither Location was good/Nor Breakfast Nor Room Upkeep. Definately not more than 5000 per Night Hotel
Stayed 2 nights in Jun 2022
Response from Rahul Puri on 13 Jul 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Rahul Puri Multi Property General Manager

10/10 Excellent

Rachel, Haverford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay.
Stayed 1 night in May 2022
Response from Rahul Puri on 17 May 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing to dine with us, and appreciate you taking out time to review us. It is our team’s continuous endeavor to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Multi Property General Manager

4/10 Poor

Tarun

Stayed 1 night in Apr 2022
Response from Rahul Puri on 17 May 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Rahul Puri Multi Property General Manager

8/10 Good

Simardip

Stayed 4 nights in Mar 2022

10/10 Excellent

Ravi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing us for and we appreciate you taking out time to review and rate us. We are delighted to know that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Multi Property General Manager

10/10 Excellent

VINEET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Awesome and comfortable stay at the hotel
Stayed 1 night in Feb 2022
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing us for and we appreciate you taking out time to review and rate us. We are delighted to know that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Multi Property General Manager

10/10 Excellent

Nishant

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The way property is managed, location, the span of an area its covers, beautifully maintained - all green. and The food, food and the food.
Stayed 1 night in Jan 2022
Response from Rahul Puri on 6 Sept 2023
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing to stay with us, and appreciate you taking out time to review us. It is our team’s continuous endeavor to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Cluster General Manager

10/10 Excellent

farhiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Jaydip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing us for and we appreciate you taking out time to review and rate us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Multi Property General Manager

10/10 Excellent

Shivni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality was very good. Food was good snd rooms were clean
Stayed 2 nights in Jan 2022

8/10 Good

Ashok kumar

Stayed 1 night in Dec 2021
Response from Rahul Puri on 6 Sept 2023
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing to stay with us, and appreciate you taking out time to review us. It is our team’s continuous endeavor to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Cluster General Manager

2/10 Terrible

sambhu

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor quality of service… will give 0 on cleanliness and staff. They are not professional… room bedsheets seems to be unclean…had a party at their club Story… worst experience… wasted my one day there… food not good…
Stayed 1 night in Dec 2021
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Rahul Puri Multi Property General Manager

10/10 Excellent

khimit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing us for and we appreciate you taking out time to review and rate us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Multi Property General Manager

8/10 Good

Abhisheik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2021
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing us for and we appreciate you taking out time to review and rate us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Multi Property General Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Rahul Puri Multi Property General Manager

8/10 Good

Anish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Rahul Puri on 6 Sept 2023
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing to stay with us, and appreciate you taking out time to review us. It is our team’s continuous endeavor to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Cluster General Manager

8/10 Good

tarun

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Nov 2021
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing us for and we appreciate you taking out time to review and rate us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Multi Property General Manager

4/10 Poor

Manu

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Abysmal Service ..
Am a regular at Westin for a few years now, this was my first trip post COVID. Service levels have deteriorated abysmally - is all I can say. One dinner took 2 hrs to deliver, the operator/ service desk - forgets requests and doesn’t call back, duty manager does not turn up - when called .. etc etc. in this day and age, when all service providers are focusing on “service” it’s disheartening to see Westin deteriorate - and considering that I stay in their suite ... wonder what happens to the guests in smaller rooms !
Stayed 2 nights in Nov 2021
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Rahul Puri Multi Property General Manager

6/10 Okay

Amit

Travelled with family, Travelled with family and small children
Unpleasant Service/ not that great food which we usually expect from 5 Star property.
Stayed 1 night in Oct 2021
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Rahul Puri Multi Property General Manager

6/10 Okay

Avi Kishor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could be newer
Old property. Trash/used food trays lying around in the corridors for a long time. Room fittings were old
Stayed 2 nights in Oct 2021
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Rahul Puri Multi Property General Manager

10/10 Excellent

RAHUL

Travelled with family
Liked: Property conditions & facilities
Awesome hotel.
Excellent hotel. Big rooms , excellent beds , WiFi , breakfast, staff , service , breakfast , everything is awesome. Big property.
Stayed 2 nights in Sep 2021
Response from Rahul Puri on 6 Sept 2023
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing to stay with us, and appreciate you taking out time to review us. It is our team’s continuous endeavor to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Cluster General Manager

2/10 Terrible

Reza

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The people were friendly and helpful. There was a guy at the reception called Rahul who assisted a lot - with getting our COVID tests lined up and everything else. But I would like to say that the hotel staff need training badly. They are not being able to keep up with traffic. Food came late every time we ordered. Bread knife is a concept they do not understand. The music is the same and is playing throughout the hotel and is extremely loud. Even after I complained it was not lowered. The drainage in the bathroom had dark dirt in it. Old hair stuck in it, and it was obvious that is a place not being cleaned at all. The rooms corners and nooks and crannies were not being cleaned. The function of the hotel concierge was redefined to me in this hotel. when i wanted a reservation done at a restaurant, they said they do not do that. The drivers and vehicles were helpful. This is a poor man's five star. I have stayed at many Westins and have never seen such poor upkeep and quality. There was food strewn across the restaurant floor. The corridors in the hotel smelt of body odor and food. The guests in the adjacent rooms were partying so loud that needed to call reception for intervention repeatedly over a few nights. Everyone had terrible body odour. I am just pretty shocked at the state of the hotel.
Stayed 10 nights in Sep 2021
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Rahul Puri Multi Property General Manager

8/10 Good

Rajpal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service at the restra of staff needs to improve. They needs to be more attentive and propmt
Stayed 2 nights in Aug 2021
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing us for and we appreciate you taking out time to review and rate us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Multi Property General Manager

6/10 Okay

Ranabir

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great beds. Poor hygiene... Poor covid protocols
Stayed 5 nights in Aug 2021
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Rahul Puri Multi Property General Manager

8/10 Good

Disha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay on our staycation package, and their hospitality was really nice. Thank you to the team for sending a cake to our room, for my dad’s birthday . Their breakfast buffet has a good variety snd the property is huge with all the amenities .
Stayed 1 night in Aug 2021
Response from Rahul Puri on 6 Sept 2023
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing to stay with us, and appreciate you taking out time to review us. It is our team’s continuous endeavor to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Cluster General Manager

6/10 Okay

rahat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Rahul Puri on 6 Sept 2023
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing to stay with us, and appreciate you taking out time to review us. It is our team’s continuous endeavor to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Cluster General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good, ambience was good. Nice location
Stayed 1 night in Aug 2021
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for choosing us for and we appreciate you taking out time to review and rate us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Rahul Puri Multi Property General Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head was broken, Bathroom door would not close. Toiletries was not replenished. Towels were dirty. There was only one pair of sleeper. Bathroom did not had bidet (toilet wash) and had only tissue paper. Similarly food was awful, dirty plates. We gave the feedback to the front desk and also to the kitchen manager (Yogesh)
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor on which our room was there, was a smoking floor. They did not ask before reserving the room. Also , breakfast was also not good. It was so much crowded and not well managed. I would not go again here. Its not worth the money
Stayed 1 night in Jul 2021
Response from Rahul Puri on 4 Mar 2022
Dear Guest, Renewed Greetings from The Westin Gurgaon, New Delhi! Thank you for sharing your feedback with us as it is imperative for our growth. It is our continuous endeavor to offer our patrons with an exquisite experience, and we sincerely regret that our services fell short of your expectations on your recent stay with us. Your feedback has been discussed internally, and all of us are committed to effectively addressing your concerns. We hope you understand that your last experience is not reflective of the usual norm at our hotel. We will be grateful to you for giving us another opportunity of welcoming you back and look forward to hosting you for an elevated experience. Be Inspired. Be Renewed. Warm Regards Rahul Puri Multi Property General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021