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Reviews of Hilton Garden Inn Gulfport Airport

3 out of 5
Hilton Garden Inn Gulfport Airport
14108 Airport Road, Gulfport, MS

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 981 reviews" "
Rating 8 - Good. 255 out of 981 reviews" "
Rating 6 - Okay. 73 out of 981 reviews" "
Rating 4 - Poor. 37 out of 981 reviews" "
Rating 2 - Terrible. 21 out of 981 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Lydia

Disliked: Cleanliness, amenities, property conditions & facilities
The king size bed was lacking in size. I would hate to see what a queen or full looked like. My towels and bedding (sheets) had blood stains on them. The hot tub railing to go into it was loose and swinging from side to side and the stairs leading into it were not marked well. The only nice thing was that the pillows were soft and plush.
Stayed 2 nights in May 2024
Response from Dawn on 27 May 2024
Dear Lydia,Please accept my sincere apologies for the issues you had during your stay with us. I will certainly be following up with our housekeeping and maintenance teams to ensure that we are providing a quality experience for you, our valued guest. I hope you will give us another opportunity when you visit the Mississippi Gulf Coast.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and comfortable rooms. Convenient airport shuttle service.
Stayed 2 nights in May 2024
Response from Dawn on 27 May 2024
Dear Carrie, Thank you for taking time to share your feedback about your recent stay at the Hilton Garden Inn Gulfport! We are thrilled to hear that you enjoyed your stay! We look forward to seeing you again when you return to the Mississippi Gulf Coast

10/10 Excellent

Raymond

Business traveller
Liked: Amenities
The size of the rooms were extremely large and accessible. The hot tub was very nice to have. Having two TVs was also nice. I had it all around good experience and I will use this hotel for my future. Stay thank you
Stayed 1 night in Apr 2024
Response from Dawn on 27 May 2024
Thank you for taking time to rate your stay with us! We are thrilled that you enjoyed your stay with us and we look forward to seeing you again!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dawn on 27 May 2024
Thank you for rating us a 5 out of 5! We're thrilled to see you enjoyed your stay and we look forward to seeing you again!

2/10 Terrible

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The lobby was clean is the only good thing I can say. The room was clean, but had spiders in the bathtub and the bed was so uncomfortable we didn't get any sleep. The sheets were itchy and it felt as if something was biting us. We called the front desk twice and no one answered. Breakfast was advertised on the website as free, but there is actually a $15 charge.
Stayed 1 night in Apr 2024
Response from Dawn on 17 Apr 2024
Dear Robert, Please accept my sincere apology that you did not enjoy your stay at the hotel. We take your concerns very seriously and I am following up with the team to ensure that the issues that you had do not repeat. Please feel free to reach out to me should you have any other concerns.

10/10 Excellent

IAniedra

Liked: Cleanliness, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024
Response from Dawn on 17 Apr 2024
Thank you for sharing your feedback about your stay. We are thrilled to hear that you enjoyed your stay!

10/10 Excellent

joel

The property was landscaped in very good shape the staff is very knowledgeable and polite. We came for a basketball tournament and had all the amenities I needed for my family. I will be staying at the Hilton hotels now, I used to be with Wyndham but had a bad experience.
Stayed 2 nights in Apr 2024
Response from Dawn on 17 Apr 2024
Thank you for taking time to share your thoughts about your stay with us. We are thrilled to know you enjoyed your stay!

10/10 Excellent

Lee

Liked: Staff & service, property conditions & facilities
Private
Stayed 1 night in Mar 2024
Response from HGI on 6 Apr 2024
Thank You for staying with us!!

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Dawn on 17 Apr 2024
Thank you for rating your stay with us! We're thrilled to receive a 5 out of 5!

10/10 Excellent

Michelle

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here last year for Winterguard competition and booked again for same reason this year. Very clean, comfortable, and close to everything. The only complaint is the pillows are not comfortable!!!
Stayed 2 nights in Mar 2024
Response from Dawn on 17 Apr 2024
Thank you for rating your stay with us! We're thrilled to receive a 5 out of 5!

10/10 Excellent

Justin

Stayed 1 night in Mar 2024
Response from Dawn on 17 Apr 2024
Thank you for rating your stay with us! We're thrilled to receive a 5 out of 5!

8/10 Good

Cole

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

6/10 Okay

Leontyne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I first made it front staff which was 2 older ladies wasn’t polite or greeted us at all. I stayed on the fourth floor and heard loud footsteps above my head all night long. Definitely wouldn’t stay again.
Stayed 2 nights in Feb 2024

8/10 Good

Warren

Stayed 1 night in Feb 2024

10/10 Excellent

India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Camondrau

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I will stay again wonderful place
Stayed 1 night in Jan 2024

10/10 Excellent

Adrian Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall recommended
Stayed 1 night in Jan 2024
Response from Dawn on 28 Jan 2024
Thank you for taking time to rate your stay with us! I'm thrilled to see you rated us a 5 out of 5! We look forward to seeing you again!

6/10 Okay

William

Travelled with pets, Travelled with partner
I will not use the communal soap, lotion and so on. We asked for and received new bar soap which was fine. The communally used things like that are not safe to use in my opinion.
Stayed 1 night in Jan 2024
Response from Dawn on 16 Jan 2024
Dear William, I can completely understand your concern about the bulk bath amenities. Hilton researched several different types of dispensers prior to rolling out the bulk program to ensure the safety of our guests was a top priority. While the bottles are tamper resistant, we want you to feel safe and secure and will be happy to make single serve products available to you when you stay with us. We look forward to seeing you again in the future!

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dawn on 9 Jan 2024
Thank you for taking time to rate your stay with us! I'm thrilled that you found us to be a 10 out of 10! We look forward to to seeing you again!

8/10 Good

Theresa

Stayed 1 night in Dec 2023
Response from Dawn on 9 Jan 2024
Thank you for taking time to rate your stay with us! We value you and hope to see you again soon!

6/10 Okay

ROGER

Business traveller
Disliked: Amenities
Breakfast was poor and the price was outlandish. Not even a comp bottle of H2O.
Stayed 1 night in Dec 2023
Response from Dawn on 11 Dec 2023
Dear Mr. Roger,Please accept my apology concerning your recent stay. Our team works hard to provide a quality breakfast at a fair price for the buffet and the A la Carte Menu while providing a complimentary coffee and water station in our lobby. I'm sorry that we failed to do so during your stay. I appreciate your feedback and will be sharing it with the team so that we can improve our offerings. I hope you will consider staying with us again!

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff was fantastic. The facility is in dire need of updating and a deep clean. The room felt bare.
Stayed 1 night in Dec 2023
Response from Dawn on 11 Dec 2023
Thank you for sharing your feedback concerning your recent stay. I'm sorry that we failed to meet the cleanliness standards for which we are known and I will be sharing your feedback with my team so that we can improve our level of cleanliness. I hope you will consider staying with us again!

10/10 Excellent

April, Richton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Dawn on 11 Dec 2023
Thank you for rating your stay with us! We're thrilled that you enjoyed your stay!

10/10 Excellent

Keila

Stayed 1 night in Nov 2023
Response from Dawn on 11 Dec 2023
Thank you for rating your stay with us! We're thrilled that you enjoyed your stay!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dawn on 11 Dec 2023
Thank you for rating your stay with us! We're thrilled that you enjoyed your stay!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation
Stayed 1 night in Nov 2023
Response from Dawn on 11 Dec 2023
Thank you for rating your stay with us! We're thrilled that you enjoyed your stay!

10/10 Excellent

Kliengsak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy to get to.
Stayed 1 night in Oct 2023
Response from Dawn on 31 Oct 2023
Kliengsak, Thank you for taking time to share your feedback about the Hilton Garden Inn Gulfport!! I'm so glad you enjoyed your stay and we look forward to to seeing you again when you return to the Mississippi Gulf Coast!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Weekend
We had the most amazing room, best food and fantastic service! We will stay there again!!!! Great weekend!!!
Stayed 2 nights in Oct 2023
Response from Dawn on 31 Oct 2023
Jennifer, Thank you for taking time to share your feedback about the Hilton Garden Inn Gulfport! We are thrilled you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Lakeshia

Stayed 1 night in Oct 2023
Response from Dawn on 11 Dec 2023
Thank you for rating your stay with us! We're thrilled that you enjoyed your stay!

10/10 Excellent

Royal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable & we really enjoyed ourselves.
Stayed 2 nights in Oct 2023
Response from Dawn on 27 Oct 2023
Thank you for taking time to share your feedback about your recent stay. We're thrilled that you enjoyed your stay and look forward to welcoming you again!

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service
Not what you would expect from a Hilton!
Checking is was very odd. I prepaid online with Hotels.com and was told that it wasn't paid and asked for full payment. Had to show that it was paid by logging into my bank account online and also showing my paid receipt. The staff person asked for a tip. In the room the refrigerator was open and not running properly. My wife ended up defrosting the fridge and then it ran properly. Shampoo and conditioner dispensers were completely empty. The coffee maker didn't work properly as coffee grounds floated on top of the coffee. Hallway on the second floor didn't look like it was vacuumed in days. Breakfast was overpriced ($16 per person) and was equal to what you would get free with most other brand hotels. The reason we chose this hotel was it's proximity to the airport and it's 24 hour shuttle service. The shuttle service was very good and the driver was very courteous.
Stayed 2 nights in Oct 2023
Response from Dawn on 27 Oct 2023
Dear John,I['m sorry that you did not enjoy your stay with us.In addition to the buffet, we also offer an a la carte menu with individual pricing. I'm sorry that your options where not offered to you or explained when you had breakfast. I will certainly be following up with the team concerning the issues during your stay and hope you will give us another opportunity in the future.

10/10 Excellent

Kirsteen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dawn on 27 Oct 2023
Thank you for taking time to rate your stay at the Hilton Garden Inn Gulfport! We appreciate you and look forward to welcoming you again!

8/10 Good

Steveanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dawn on 24 Oct 2023
Thank you for taking time to rate your stay at the Hilton Garden Inn! We look forward to seeing you again when you visit the Mississippi Gulf Coast Coast!

10/10 Excellent

Jarmikya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dawn on 23 Oct 2023
Thank you for taking time to rate your stay at the Hilton Garden Inn Gulfport! We're thrilled you enjoyed your stay!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a good location.
Stayed 1 night in Oct 2023
Response from Dawn on 23 Oct 2023
Thank you for taking time to share your feedback about the Hilton Garden Inn Gulfport! We look forward to seeing you again when you return to the Mississippi Gulf Coast!

10/10 Excellent

Mary Louise

Travelled with family
Liked: Amenities
Rooms were great and front desk personnel were very helpful
Stayed 1 night in Oct 2023
Response from Dawn on 17 Oct 2023
Thank you for taking time to share your feedback about your recent stay at the Hilton Garden Inn Gulfport! We;re thrilled you enjoyed your stay! We look forward to welcoming you back!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Very good would stay there again
Stayed 1 night in Oct 2023
Response from Dawn on 17 Oct 2023
Thank you for taking time to share your feedback! We're thrilled you enjoyed your stay and look forward to seeing you again!

2/10 Terrible

Kody

Stayed 3 nights in Oct 2023
Response from Dawn on 17 Oct 2023
Hi Kody, I'm sorry you did not enjoy your stay with us. If there is anything that we could have done differently, please let us know! Our goal is to provide outstanding service and accommodations and any additional feed back would be appreciated!

10/10 Excellent

Jasmine

Stayed 1 night in Oct 2023
Response from Dawn on 17 Oct 2023
Thank you for taking time to rate your stay at the Hilton Garden Inn Gulfport! We're thrilled you enjoyed your stay!

10/10 Excellent

Suzell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating.
Stayed 1 night in Sep 2023
Response from Dawn on 17 Oct 2023
Thank you for taking time to share your experience at the Hilton Garden Inn Gulfport! We look forward to welcoming you back when you visit the Mississippi Gulf Coast!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from DeWanda Green on 24 Sept 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Emily

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Dirty
Stayed 1 night in Sep 2023
Response from Dawn on 22 Sept 2023
Dear Emily,Please accept my sincere apology concerning the cleanliness of the hotel during your stay. I will be following up with the team to address your concerns. Please feel free to share more details so that I can address them specifically with the team to ensure we improve our hotel and services.

2/10 Terrible

romela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dawn on 22 Sept 2023
Dear Romela,Please accept my sincere apology concerning your recent stay. Please feel free to share additional information so that I can address the reasons for the 1 star. Thank you for your time in sharing this information.

10/10 Excellent

Johnathn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Try the Austin Street Tacos! They were amazing!
Stayed 1 night in Sep 2023
Response from Dawn on 22 Sept 2023
Thank you for sharing your feedback about the Austin Street Tacos! I love them too! We look forward to seeing you again when you visit the Mississippi Gulf Coast!

10/10 Excellent

Marcellus, Norwood

Liked: Cleanliness, staff & service, property conditions & facilities
The peace an quiet
Stayed 1 night in Jun 2023
Response from Dawn on 7 Sept 2023
Thank you for taking time to share your feedback about your recent stay with us! We look forward to seeing you again when you return to the Mississippi Gulf Coast!

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff warm, welcoming. Friendly
Stayed 1 night in Sep 2023
Response from Dawn on 4 Sept 2023
Thank you for taking time to share your feedback about your recent stay with us. I'm thrilled you had a great stay! We look forward to seeing you again when you return to the Mississippi Gulf Coast!

8/10 Good

HAROLD

Travelled with family
Stayed 1 night in Aug 2023
Response from DeWanda Green on 29 Aug 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from DeWanda Green on 29 Aug 2023
Thank you for taking time to share your feedback about your stay! The team works hard to provide a clean and comfortable environment for you!

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Dawn on 24 Aug 2023
Thank you for taking time to rate your stay! We look forward to having you stay with us again!

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome. Will surely stay there again.
Stayed 2 nights in Aug 2023
Response from Dawn on 24 Aug 2023
Thank you for taking time to rate your stay! We look forward to having you stay with us again!