Suite, 1 Bedroom | View from property

Reviews of Phoenix All Suites West Hotel

3.5 out of 5
Phoenix All Suites West Hotel
533 W. Beach Blvd., Gulf Shores, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 240 out of 484 reviews" "
Rating 8 - Good. 152 out of 484 reviews" "
Rating 6 - Okay. 56 out of 484 reviews" "
Rating 4 - Poor. 20 out of 484 reviews" "
Rating 2 - Terrible. 16 out of 484 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sanjuana

Liked: Cleanliness, property conditions & facilities
Clean and quiet.
Stayed 2 nights in Apr 2024
Response from Brett-Robinson on 2 May 2024
We're glad to hear that you found our property clean and quiet! Providing a peaceful and comfortable environment for our guests is important to us. If there's anything else we can do to enhance your experience or if you have any feedback, please feel free to let us know. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Edgar

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Apr 2024
Response from Brett-Robinson on 2 May 2024
We're thrilled to hear that you loved your stay! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Tony

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Brett-Robinson on 2 May 2024
Thank you for the perfect rating! We're delighted that you had such a wonderful experience. If there's anything we can do to maintain or even exceed this level of satisfaction in the future, please don't hesitate to reach out. We look forward to hosting you again!

8/10 Good

Katherine

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was exactly as described, beautiful ocean front balcony view, comfy king bed. The only bad thing was the door code didn’t work when we checked in for either suite & took multiple resets to open one, however the staff was diligent to get it reset & apologize multiple times.
Stayed 1 night in Apr 2024
Response from Brett-Robinson on 26 Apr 2024
Thank you for sharing your experience with us. We're delighted to hear that the room met your expectations with its beautiful oceanfront balcony view and comfy king bed. However, we apologize for the inconvenience you experienced with the door code not working upon check-in. We appreciate your understanding and patience as our staff worked diligently to resolve the issue and ensure you gained access to your suite. Your feedback is valuable to us, and we'll take steps to address the door code issue to prevent similar occurrences in the future. We hope that this experience didn't detract too much from your overall enjoyment, and we look forward to the opportunity to welcome you back for a seamless stay next time. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know.

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My wife and kids really had no complaints about the trip. The weather shaped up, the property was clean and quiet, and I would love to come back again
Stayed 3 nights in Apr 2024
Response from Brett-Robinson on 26 Apr 2024
We're delighted to hear that your wife and kids enjoyed the trip and had no complaints. It's great that the weather turned out well and that you found the property clean and quiet. We would be thrilled to welcome you back again in the future for another enjoyable stay. If there's anything specific you loved about your stay or if there are any ways we can make your next visit even better, please feel free to let us know. We're here to ensure you have a fantastic experience every time you stay with us!

10/10 Excellent

Ashleigh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property!!! We will definitely stay again!
Stayed 3 nights in Mar 2024
Response from Brett-Robinson on 26 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found the property amazing and that you had a great experience during your stay. We're delighted that you plan to stay with us again in the future, and we look forward to welcoming you back! If there's anything specific you loved about your stay or if there are any ways we can make your next visit even better, please feel free to let us know. We're here to ensure you have an unforgettable experience every time you stay with us!

8/10 Good

Dedy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the convenience of being close to everything and being on the beach
Stayed 2 nights in Mar 2024
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Drove over 1.1k miles for spring breaks with the kids was so much fun. Staff was great and friendly. Planning on coming back.
Stayed 2 nights in Mar 2024
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Unit that we stayed in was clean with great views of the gulf and quite. Beaches were clean, people were friendly. Shops and restaurants were in safe walkable distances.
Stayed 3 nights in Feb 2024
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Kimberly

Liked: Cleanliness, room comfort
THAT VIEW
We first booked this property several years ago for the view and beach access. It is the absolute best! As always the property was top notch! Everything is clean and tidy, housekeeping was prompt and the room is complete with everything needed for a comfortable stay. The pillows are amazing!!! Have stayed here several times and plan to continue booking this property.
Morning view from the balcony.
Stayed 3 nights in Dec 2023
Response from Katie on 25 Jan 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Gary

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

2/10 Terrible

Gregory

Disliked: Cleanliness, room comfort
My room was double booked got moved somewhere half the price, door knob fell off the door, room was just dingy
Stayed 2 nights in Aug 2023
Response from . on 27 Mar 2024
Thank you for bringing these concerns to our attention, and we apologize for any negative impact on your stay. Your feedback helps us identify areas for improvement, and we will work diligently to address these issues. We understand your loss of trust and hope that you will give us another opportunity in the future to provide a better experience. If there's anything else you would like to discuss or if there's anything we can do to address your concerns further, please let us know.

10/10 Excellent

Nghia

Travelled with family
Liked: Cleanliness, room comfort
The price was affordable. Cleaned rooms. Only thing, elevator was so hot inside, need to set up air conditioning for elevators
Stayed 2 nights in Aug 2023
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

6/10 Okay

Nathan

Travelled with family
Disliked: Property conditions & facilities
The room itself is clean and nice. Nothing fancy but serves its purpose. It sleeps 6 but the bunk beds are kid sized. No adult over 5’8” can use those. The other bed is a sofa sleeper so mostly for kids. The pool is small and very warm this time of year. The exterior is a little dated and needs some love. Views are great and so is the beach area!
Stayed 7 nights in Jul 2023
Response from . on 27 Mar 2024
Thank you for taking the time to provide your feedback. We value your input, and it will help us improve our services and address areas of concern. If there's anything else we can do to assist you or if you have any further comments, please let us know. We hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Amanda

Stayed 1 night in Aug 2023
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Good

Karina

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love how close to the beach this resort is!
Stayed 3 nights in Jul 2023
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great condo.
Stayed 2 nights in Jul 2023
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

2/10 Terrible

Heather

Stayed 2 nights in Jun 2023
Response from . on 27 Mar 2024
Thank you for bringing these concerns to our attention, and we apologize for any negative impact on your stay. Your feedback helps us identify areas for improvement, and we will work diligently to address these issues. We understand your loss of trust and hope that you will give us another opportunity in the future to provide a better experience. If there's anything else you would like to discuss or if there's anything we can do to address your concerns further, please let us know.

8/10 Good

Ashley

Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a hotel so less expensive than condos and doesn't have a three night minimum. It has a full kitchen and is very clean and comfortable.
Stayed 2 nights in Nov 2022
Response from pm on 18 Nov 2022
Hi John. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a 5-star rating. We hope to welcome you back again soon!

10/10 Excellent

lisa

Stayed 2 nights in Nov 2022
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022
Response from pm on 18 Nov 2022
Hi John. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

Malana

Travelled with group
Liked: Cleanliness, room comfort
It was a great place. Very clean place to stay.
Stayed 2 nights in Oct 2022
Response from pm on 18 Nov 2022
Hi Malana. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I did not like the change to a central wash room instead of the washer/dryer in the unit that we have had in the past. The property has gotten run down since then also. We couldn’t spend much time on the balcony because there was cigarette smoke smell and at times, weed. Overall, I would not choose to stay there in the future, nor would I recommend it to anyone. One of the only bright spots was Rach, the girl who checked us in and helped us with some issues was amazing! She did her best to accommodate us and address our issues. All with a smile and a great attitude!
Stayed 6 nights in Oct 2022
Response from pm on 31 Oct 2022
Hi Lisa. Thank you so much for your rating! However, it sounds like though it was an overall positive trip, there were still some issues during your stay. We set high standards here at Brett/Robinson and highly value your choice to vacation with us. Reviews like these help us to adjust and work hard to improve guests' experience. We hope to welcome you back again soon!

8/10 Good

Mary, Raceland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a really nice place to stay. Easy access to the beach. You can walk to the souvenir shops,ice cream shops. And of coarse Lamberts is a must to go eat.
Stayed 2 nights in Oct 2022
Response from pm on 31 Oct 2022
Hi Mary. Thanks for your fantastic review of Brett/Robinson Vacations, it's providing experiences like the one you've described that keep us excited about what we're doing every day! It will be a real pleasure for us to host you in our hotel again.

6/10 Okay

Vernon

We didn’t get to check in to the last minute and the last couple days it was really loud with shower drain stopped up.
Stayed 5 nights in Oct 2022
Response from pm on 26 Oct 2022
Hi Vernon. We appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again. -pm

8/10 Good

Walter

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location. Good value.
Stayed 3 nights in Oct 2022
Response from pm on 24 Oct 2022
Hi Walter. We are excited that you all enjoyed your stay! Thank you so much for taking the time to let us know about your experience. We hope to welcome you back again soon!

10/10 Excellent

Norma Jane

Travelled with partner
Liked: Amenities, property conditions & facilities
We had a handicap room which we did not request and it did not have an area to hang up clothes. Also, there was no vanity in bathroom. Staff was excellent and very helpful. We had trouble with TV connection and internet connection and they were prompt and helpful.
Stayed 4 nights in Oct 2022
Response from pm on 24 Oct 2022
Hi Norma. Thank you so much for your review of Brett/Robinson! Reviews like these help us to adjust and work hard to improve guests' experience. It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

Joyce

Liked: Cleanliness, room comfort
I had an awesome time. Staff was very friendly and helpful. Loved receiving text when room was ready for check in
Stayed 2 nights in Oct 2022
Response from pm on 24 Oct 2022
Hi Joyce. Thanks for your fantastic review of Brett/Robinson Vacations, it's providing experiences like the one you've described that keep us excited about what we're doing every day! It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2022
Response from pm on 12 Oct 2022
Hi Michael. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

LaShonda

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2022
Response from pm on 10 Oct 2022
We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Sep 2022
Response from pm on 10 Oct 2022
Hi Doug. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was a little rough lady said our room wasnt ready anf it be 2 hours and she woukd call us amd never did , the next lady on shift didnt even know we was waiting on our room and it had been ready for a while !! Hotel room was nice and clean view of the beach was amazing , would definitely stay here again !!
Stayed 2 nights in Sep 2022
Response from pm on 10 Oct 2022
Hi Shannon. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

Mitchell

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022
Response from pm on 10 Oct 2022
Hi Mitchell. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

Cullen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Good

Linda, Little Rock

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The king bed was very comfortable. The blackout curtains made sleeping late very easy. The room was fairly quiet. Nice view of the beach and short walk.
Stayed 5 nights in Sep 2022
Response from pm on 14 Sept 2022
Hi Linda. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

ERIC

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

6/10 Okay

Stephanie

Stayed 3 nights in Sep 2022
Response from pm on 14 Sept 2022
Hi Stephanie. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Wonderful accommodations for the price
Had a fantastic vacation!! Rooms were clean and well stocked with needed essentials. WONDERFUL staff!!! Enough linens and towels for a large group. Needs updating a little but staff said those begin next month, after summer season. We will be back!!!!
Stayed 3 nights in Aug 2022
Response from pm on 14 Sept 2022
Hi Michael. Thanks for your fantastic review of Brett/Robinson Vacations, it's providing experiences like the one you've described that keep us excited about what we're doing every day! It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, room comfort
Not smoking or vaping friendly.
Over all my stay was excellent. We had one problem with the lady that worked at the front desk that works the daytime shift. There was a guest that was staying in a room somewhere near my room that was smoking weed out on the balcony quite a bit. Me and my wife have a 4 y/o and i had some friends over that day that have a 2y/o little girl. We were all vaping out on the balcony on saturday afternoon. To be fair, the hotel makes it clear that you arent supposed to vape or smoke out on the balcony for whatever reason, i have no idea. I guess i just cant believe that they actually try to enforce it like this lady was doing. Anyways, so i saw the lady that worked at the front desk down by the boardwalk entrance looking up at the balconies while we were outside. She then came and knocked on our door and said she has had "numerous complaints" about our vaping. I seriously doubt that the complaints were about our vaping. If anything im sure it was about the weed smoke. I told her that we were only vaping and she said that we were not allowed to vape on the balcony. So what the hell do they think, that we are really going to leave the room, go all the way down stairs (we were on the 12th floor) just to hit the vape? I mean, come on! There Was no designated smoking/vaping area that i noticed anywhere either. So, if you smoke or vape, you will have problems at this hotel. Other than that, i give it a 4.5 out of 5.
Stayed 3 nights in Aug 2022
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

4/10 Poor

Tonya

Travelled with partner
Disliked: Amenities
On the beach with balcony. Noisy area. Deck hose area green and slippery. Sofa filthy in room. No in hotel restaurant. Check in/out issues, could be more organized/professional.
Stayed 2 nights in Aug 2022

10/10 Excellent

Layla

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from pm on 7 Sept 2022
Hi Layla. We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a great rating. It will be a real pleasure for us to host you in our hotel again.

6/10 Okay

Nancy

Travelled with family
The condo was older in much need of a deep cleaning. It was nice to have such a large balcony with a beautiful view. Unfortunately the cost of stay is not a good value based on the condition of the condo and property. Upon arrival the water was not working because there was a leak which triggered a shut off. Staff immediately came to fix the leak and got the water on, we appreciated the quick response.
Stayed 2 nights in Aug 2022
Response from Brett/Robinson on 18 Aug 2022
Thank you so much for your review of Brett/Robinson. Reviews like these help us to adjust, and work hard to improve guests' experience. Thanks again and be well! -kc

10/10 Excellent

Chris

Stayed 2 nights in Aug 2022
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022
Response from pm on 12 Aug 2022
Hi Robert. Thank you so much for your review of Brett/Robinson! Reviews like these help us to adjust and work hard to improve guests' experience. It will be a real pleasure for us to host you in our hotel again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Check in was easy. Staff super polite. Beautiful place.
Stayed 3 nights in Jul 2022
Response from pm on 12 Aug 2022
Thank you so much for your review of Brett/Robinson! Reviews like these help us to adjust and work hard to improve guests' experience. It will be a real pleasure for us to host you in our hotel again!

6/10 Okay

Patti

Stayed 2 nights in Jul 2022
Response from . on 27 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback. We hope you had a fantastic time during your visit and that we'll have the pleasure of welcoming you back in the future for another great stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

4/10 Poor

Glenn

Liked: Cleanliness
Not totally unbearable
Elevators were a 30 minute wait at minimum coffee pot was useless. Air conditioning was great. Room service was good
Stayed 2 nights in Jul 2022
Response from pm on 12 Aug 2022
Hi Glenn. Thank you so much for your review of Brett/Robinson! Reviews like these help us to adjust and work hard to improve guests' experience. Also, we would like to thank you for your useful remarks regarding the elevators. It will be a real pleasure to host you in our hotel again!

8/10 Good

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wouldve liked more accesible washer and dryer. Parking was great room was clean
Stayed 4 nights in Jul 2022
Response from Brett/Robinson on 2 Aug 2022
Thank you so much for taking the time to let us know about your experience. We hope to welcome you back again soon! -kc