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"Love the breakfast "

"I was double charge by the front desk. I showed her that i got a reservation from expedia but she charge me 67$. I made mistakes to book in tarlac for $50. They told me to cancel the double charge but they cancel the 50$ i paid in tarlac instead of cancelling the $67. I hope they can fix this error."

"Breakfast was 8 out of 10 with very good desserts. Pool very clean and the staff were there whenever I needed anything. 4th time staying there and will always go back."

"SM mall"

"The rooms are very clean, the staffs are very nice, friendly and helpful. Maryjane and Jeff, is very friendly and always goes above and beyond and are welling to help when you needed help, so as the manager. but my only problem is no restaurant on site. when we use the shower there's no drainage when you shower the water goes to the toilet side and its not draining so you're stuck on a seating water and it flooded its because its no drainage. I would be welling to go back again in the future and would like to try different rooms. the swimming was nice and clean. everything almost perfect. they just need to add a restaurant since most restaurant are far away from the hotel. or you would have to bring your own then the employee would charge your for bringing foods or drinks because they say the sell them on site. "

"Staff is good. Overall not too bad "

"Very clean & excellent accomodation the host is very helpful & very nice. I will highly recommend the place 😍"

"Room id okay and staff was corteous. We arrived 15 minutes early to check-in and was told yo pay extra as per management."

"Very disappointing stay here. Hotel met our expectations, however this service level doesn’t match at all. Our food order was wrong when order room service. They just drop the food without any confirmation. Our bathroom on the first day got clogged, and had someone come in to unclog it. This happened on the first day. On the last day they wanted us out at exactly 10 am. The room cleaners came at 945 am to tell us to get out. In all my stats, I have never experience this at any hotel. At 10 am they came back with another person telling us that we need to leave the room, we told them we are waiting for our yo pick us up. From a service standpoint I find this very rude on there part. Our ride arrive at 10:15 am. It’s funny the hotel employed Ed couldn’t spare 15 mins for our comfort to wait in the room. From this point forward I will stay irvrevvomnend this hotel or its chain as their employees represent brand of this hotel for our experience of customer service to be wcpected. Management will need to retrain staff, to better needs their guest needs here . "