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Reviews of Holiday Inn Express Guetersloh, an IHG Hotel

Holiday Inn Express Guetersloh, an IHG Hotel
Berliner Str. 106, Guetersloh, NW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 218 out of 424 reviews" "
Rating 8 - Good. 173 out of 424 reviews" "
Rating 6 - Okay. 26 out of 424 reviews" "
Rating 4 - Poor. 6 out of 424 reviews" "
Rating 2 - Terrible. 1 out of 424 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

Albert

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Clean room and friendly staff
Stayed 1 night in Aug 2023

8/10 Good

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car park could be sign posted better and is charged at a daily rate of €14
Stayed 2 nights in Aug 2023

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Room not ready
Arrived later than the check in time and our room still wasn’t ready…. They supplied us with an alternative rapidly but, that’s not the point.
Stayed 1 night in Dec 2022

10/10 Excellent

David

Stayed 1 night in Aug 2022

10/10 Excellent

David

Stayed 3 nights in Aug 2022

8/10 Good

Maria

Stayed 2 nights in Jun 2022

8/10 Good

MISS B D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Aiga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Good choice for a overnight stay. Late check in and out. Very good breakfast
Stayed 1 night in Dec 2021

10/10 Excellent

Asier

Stayed 1 night in Aug 2021

8/10 Good

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel... but very expensive Parking
The hotel is following all other Holiday Inn Express, the service is good, staff very friendly and good location! And..... very expensive parking!!!
Stayed 1 night in May 2021

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel and is in the middle of the town center for shopping, transport and restaurants:)
Stayed 1 night in Aug 2020

8/10 Good

Piotr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying here every time
Staying here every time when driving East-West through Germany. It’s just a perfect place. Bit of an inconvenience this time as noisy road works were taking place right in front of the hotel. But apart from that perfect, as always.
Stayed 1 night in Aug 2020

10/10 Excellent

Blazej

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ood night sleep
Good night sleep and decent breakfast too. Very clean, lovely staff
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The Holiday Inn Express is centrally located, great staff and a good breakfast. The only issue I had was with the bathroom needing adeep clean, especially the toilet area floor. Other than that I had a pleasant stay and would happily visit again.
Stayed 3 nights in Sep 2019
Response from L. Wilfing, Quality Manager on 30 Sept 2019
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Please be assured that cleanliness is very important to us and we have already shared your comments. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Staff very friendly and professional!! We had a comfy stay at quiet location! Breakfast fresh and tasty! We have used this hotel in the past and will be coming back in the future for sure. Highly recommended!!
Stayed 1 night in Aug 2019
Response from L. Wilfing, Quality Manager on 27 Aug 2019
Dear Guest, Thank you very much for your great review of the Holiday Inn Express Gutersloh. We were very happy about your return visit and appreciate your words. We are pleased that we could meet your expectations again and you plan to visit us again. We hope to see you soon. With kind regards, L. Wilfing Quality Manager

8/10 Good

David

Stayed 2 nights in Aug 2019

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
We arrived late and the night manager was excellent got us to bed with young kids very quickly
Stayed 1 night in Aug 2019
Response from L. Wilfing, Quality Manager on 8 Aug 2019
Dear Adam, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were using it for the second time for overnight stop while traveling through Europe.It is a great place to stay for the family! Breakfast was very nice, fresh and various. Staff very friendly and professional. Price competitive. Will be back, definitely. Highly recommended!
Stayed 1 night in Jul 2019
Response from L. Wilfing, Quality Manager on 30 Jul 2019
Dear Guest, Thank you very much for your great review of the Holiday Inn Express Gutersloh. We were very pleased that you visited us again and we could meet your expectations. We are happy to pass on your kind words to our team. We look forward to your next visit. With kind regards, L. Wilfing Quality Manager

4/10 Poor

Leo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from L. Wilfing. Quality Manager on 12 Jul 2019
Dear Leo, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. With kind regards, L. Wilfing Quality Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
I have stayed a few times before and can honestly say the the service is extremely good. Comfort and cleanliness is fine. One area of improvement could be the breakfast options.
Stayed 2 nights in Jun 2019
Response from L. Wilfing, Quality Manager on 3 Jul 2019
Dear James, Thank you so much for your review of our Holiday Inn Express Gutersloh. We appreciate your loyalty and are very happy about your words. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We would be pleased if you would tell us what you miss about our breakfast. With your help we can constantly improve our services. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and kind staff, great breakfast included.
Stayed 1 night in Jun 2019
Response from L. Wilfing, Quality Manager on 1 Jul 2019
Dear Andrew, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

10/10 Excellent

stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from L. Wilfing, Quality Manager on 24 Jun 2019
Dear Stewart, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from L. Wilfing, Quality Manager on 28 May 2019
Dear Hanna, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019
Response from L. Wilfing, Quality Manager on 20 May 2019
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed to see family on Easter weekend.
Stayed 1 night in Apr 2019
Response from L. Wilfing, Quality Manager on 23 Apr 2019
Dear Guest, Thank you very much for your great review of the Holiday Inn Express Gütersloh. We were very happy about your visit and glad that you enjoyed your stay. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The bed was a bit small, this was Only thing that could have been better
Stayed 1 night in Mar 2019
Response from L. Wilfing, Quality Manager on 1 Apr 2019
Dear Theresa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

6/10 Okay

CAtherine

Liked: Cleanliness
Basic clean, no-frills, comfortable room
Basic clean, no-frills, comfortable room. Nice to have tea & coffee service. Wifi worked well and as IHG member didn't have to spend a lot of time logging in. Sofa and curtains had some obvious stains, and wash basin was cracked. Shower gel/shampoo in one attached squeeze bottle is a bit cheap. Breakfast was fine with good options, though could suggest more non-dairy milk options (almond or other). Parking should be provided free of charge.
Stayed 1 night in Feb 2019
Response from L. Wilfing, Quality Manager on 4 Mar 2019
Dear Catherine, Thank you for your rating of Holiday Inn Express Gütersloh. We are glad that you liked it with us. We upgraded our Wi-Fi last year to be able to offer all our guests a consistently good internet. We are currently planning renovations in the house. Unfortunately, we can not tell you exactly when they will take place. Thank you for your comment regarding our breakfast. We will pass this on. We hope you will come back soon. Best regards, L. Wilfing Quality Manager

8/10 Good

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location at great value for money
Within 5 minutes walking distance to the main shopping street & some reasonable places to eat. Easy access to/from the autobahn. Room has all the necessary items; Sofa bed is fine for kids, but not too comfortable for adults. No cooked breakfast apart from boiled eggs, but buffet spread was more than adequate.
Stayed 1 night in Dec 2018
Response from L. Wilfing, Quality Manager on 31 Dec 2018
Dear Neil, Thank you for your review of our hotel. We were very pleased about your visit and appreciate your comments. We are glad that you enjoyed your stay with us. Our employees are very happy about positive reviews, so we appreciate your feedback. Nice that our free breakfast has met your expectations. We hope to see you again soon. Best regards, L. Wilfing Quality Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel on the whole was really good a good location to the town but the bed was disappointing this time a little bit of roll together shame no English channels on the tv
Stayed 2 nights in Dec 2018
Response from L. Wilfing, Quality Manager on 21 Dec 2018
Dear Guest, Thank you so much for your review of our Holiday Inn Express Güterlsoh. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are thankfull for your comments. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Sofa beds are very old and need replacing as they’re very uncomfortable and out of shape!
Stayed 3 nights in Dec 2018
Response from L. Wilfing, Quality Manager on 18 Dec 2018
Dear Guest, Thank you for your rating of our Holiday Inn Express Gütersloh. Thank you for your comment regarding the sofa beds. We are pleased to announce that we are planning to renovate in 2019 and, as part of this, bring our rooms up to date. We hope you come visit us again. Best regards, L. Wilfing Quality Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
Perfect for what I needed for a quick one night stay. Very fast and friendly check in. Room very clean and comfortable. Good shower. Hotel seems pretty new and well kept. Parking was full when I arrived (11pm), but there was free parking right across the road. Breakfast OK, I had coffee, yoghurt and muesli.
Stayed 1 night in Nov 2018
Response from L. Wilfing, Quality Manager on 12 Nov 2018
Dear Edward, Thank you very much for your great review of the Holiday Inn Express Gütersloh. We are very happy that you enjoyed your stay in our hotel and liked our breakfast. We will share your prais with our team. They will be happy about your words. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2018
Response from L. Wilfing, Quality Manager on 5 Sept 2018
Dear Guest, Thank ypu very much for your 4* review of the Holiday Inn Express Gutersloh. We are glad that you enjoyed your stay with us. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

10/10 Excellent

David

Great hotel and breakfast - nice location too
Stayed 2 nights in Aug 2018
Response from L. Wilfing, Quality Manager on 29 Aug 2018
Dear David, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from L. Wilfing, Quality Manager on 13 Aug 2018
Dear Robert, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The "Work House"
Holiday Inn, or as I call it the "Work House", this one was excellent and the staff met every request when we had to do some "serious business" in Guetersloh at short notice. Staff english in excellent and some have worked in US so understand. Obviously priced to be competitive, the breakfast is OK, but more expensive establishments would/could provide more. The pancake machine is a must use. Thank you Marius for the use of the conference room at short notice, helpful, and my advice to travelers is ask clearly for what you need and staff will do their absolute best. Oh and thank you IHG Group for (a) the status and free beer and (b) I am shareholder! Finally it is a shame, but we may not be back to Guetersloh in next few months.
Stayed 1 night in Jul 2018
Response from L. Wilfing, Quality Manager on 14 Aug 2018
Dear Andrew, Thank you for your feedback on Holiday Inn Express Guetersloh. We are glad that you liked it and that our team could help you with questions and problems. Nice that our new pancake machine could convince you. We have been offering pancakes for breakfast since the beginning of this year. We would like to pass on your thanks to Marius. He will be glad to hear that you were satisfied. Too bad that you will not be back in Guetersloh in the near future. But we would be glad if you would visit us again someday. Best regards, L. Wilfing Quality Manager

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
A very nice place to stay right in the centre of town. The one downside was a 14 euro daily charge for the car park which is a money grab in my view. Breakfast was a limited affair with no hot food other than a boiled egg.
Stayed 3 nights in Aug 2018
Response from L. Wilfing, Quality Manager on 8 Aug 2018
Dear David, Thank you very much for your review of the Holiday Inn Express Gütersloh. We appreciate your comments very much. We offer our guests the possibility to park in our parking lot for the price of 14 € per car and night. We are very sorry that our complimentary breakfast did not meet your expecations. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice of hotel
The staff couldn't do enough for us and extremely professional. Hotel in great location, near centre of town.
Stayed 3 nights in Jul 2018
Response from L. Wilfing, Quality Manager on 7 Aug 2018
Dear Nicole, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. With kind regards, L .Wilfing Quality Manager

10/10 Excellent

Nirmaljit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ypres hotel
Lovely place, within walking distance of local amenities and museums. Going to Ypers, I recommend this hotel as great value for money.
Stayed 3 nights in Jul 2018
Response from L. Wilfing, Quality Manager on 30 Jul 2018
Dear Nirmaljit on, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. With kind regards, L. Wilfing Quality Manager

10/10 Excellent

DanMontano, Las Vegas, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were great. It was like long lost family. Friendly, kind and helpful. No complains.
Stayed 2 nights in Jul 2018
Response from L. Wilfing, Quality Manager on 17 Jul 2018
Dear DanMontano, Many thanks for your kind words of Holiday Inn Express Gutersloh. We are all very happy about your words and appreciate that you have felt so comfortable with us. We hope you come visit us again. Best regards, L. Wilfing Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in town center
Staff was very helpful. Continental breakfast was nice. Only complaint was the street outside was very loud with pedestrians after midnight on the weekend, since our room was on the street side. Parking entrance is on one-way street, so they have little signs directing you there.
Stayed 2 nights in Sep 2017
Response from L. Wilfing, Quality Manager on 18 Sept 2017
Dear Anonymous, Thank you for your great 5 * review of our Holiday Inn Express Gütersloh. We are very happy about your praise to our team. All our staff are always striving to fulfill the wishes of our guests and help wherever they can. We are very pleased that we could help you. We regret that you were disturbed by the pedestrians on the street and hope you could still sleep well. We would be very pleased if you come back to visit us soon. Best regards,

8/10 Good

Keith, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Location and staff were great
4 night stay with Breakfastincluded and parking available. No issues with hotel and staff who were great throughout. Parking was reasonable at 14 E per tag given location. Only downside- Did not like the pillows which gave me necjk ache on every use Rgds K
Stayed 4 nights in Sep 2017
Response from L. Wilfing, Quality Manager on 14 Sept 2017
Dear Keith, Thank you very much for your candid review about your stay at the Holiday Inn Express Guetersloh. We are very happy that you enjoyed your stay. We appreciate your feedback and will share these with our team so that we can continue to improve our services. We hope you will visit us again. With kind regards,

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stop-over
Staying there every year crossing Germany with my family. Great stay.
Response from General Manager on 6 Jan 2017
Dear guest Piotr, Thank you so much for your great 5* review about your experience with our Holiday Inn Express Gütersloh. We are very happy you enjoyed your family-stays every year with our hotel. Thanks for your trust and loyalty. It is wonderful to know you had a great time again and will share your feedback with our team. See you soon and best wishes from Gütersloh, C. Richter Quality Manager

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, good value and really friendly staff!
excellent. Really friendly staff who made our stay very enjoyable.
Response from General Manager on 17 Nov 2016
Dear guest, Thank you so much for your great 5* review about your stay in our Holiday Inn Express Gütersloh. We are more than pleased you had a excellent experience with us. Especially your praise about our "really friendly staff who made your stay very enjoyable" give us a great pride in. Thanks for your valuable words! We are happy to share your kind feedback with our great team. See you soon and best wishes, C. Richter Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 1 Nov 2016
Dear guest, Thank you for your sunny full-star-rating about your hotel-experience with our Holiday Inn Express Gütersloh. We are very happy you enjoyed your visit with our service-quality and we have contributed to a comfortable stay. Your great feedback will be share with our engaged team. See you soon and best wishes, C. Richter Quality Manager

10/10 Excellent

David, East Sussex UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice modern hotel with friendly staff. One problem was the room toilet door which serves the bathroom entrance and when opened becomes the door for the actual toilet compartment. Two of our party trapped their fingers by holding the edge of the door on opening and not expecting the second closure - a serious issue especially for children.
Response from General Manager on 24 Aug 2016
Dear Mr. David, Thank you so much for your amazing 5* review about your guest-experience with our Holiday Inn Express. Please take our sincere apologize for the inconvenience you caused by the toilet-door. Our technical-team already made the door more save. Thanks again for bringing this to our attention! Furthermore we are very happy to read your service-experience was fantastic and you enjoyed your nice modern room and our friendly guest-service. Your valuable praise will be shared with our team and we would be more than happy to welcome you back soon. Warm regards, C. Richter Quality Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 6 Aug 2016
Dear traveller, Thank you so much for your great 5* rating of our Holiday Inn Express Gütersloh. We are more than pleased you fully enjoyed your stay with us and we inspired you with our quality and service. Your valuable feedback will be shared with our team. See you soon and best wishes, C. Richter Quality Manager

6/10 Okay

Gholam Massud, Watford

Disliked: Cleanliness, room comfort
Thanks
Response from Quality Manager on 15 Jul 2016
Dear guest Gholam Massud, Thank you so much for your review about your stay in our hotel. We are more than pleased you liked your time with our hotel-service. Your valuable "Thanks" will be shared with our team. See you soon and best wishes from Gütersloh, C. Richter Quality Manager

8/10 Good

piotr

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Quality Manager on 11 Jun 2016
Dear guest piotr, Thank you for your review about your stay in our hotel. We are very pleased to receive 4 stars for our hotel-service. Thank you! Your praise will be shared with our valuable team. See you soon and warm regards, C. Richter Quality Manager