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"On the day of visit, the hotel staff told that there was no such booking confirmed from there end and there is no such agreement between this online site Hotels.com. At that time, even no support staff available at your end. Very very disappointed experience. "

"Stay was good"

"I felt compelled to write this because our stay at this hotel was genuinely the best we’ve ever experienced. The hospitality was exceptional—every staff member, from security to the reception and restaurant teams, greeted us with a smile and went out of their way to make us feel completely at home. Our 4-night stay was wonderful, and the hotel’s peaceful location in a quieter part of Ooty made it perfect for a relaxing getaway. There are so many people to thank, but I’d like to mention a few whose names I managed to note down: Chef Rajesh, Raja, and Monica for their warm care and for celebrating our anniversary with us; Sree and the entire team at The Pavilion restaurant; and Nandeesh, who kindly arranged idiyappam for my daughter when she was craving it. Since idiyappam is a Kerala dish, it’s not easily available in Tamil Nadu, making his effort even more special."

"No food at hotel. No such a service. Just ok to stay for a night. Commercially reasonable"

" Yes very good "

"The property is old and it’s visible in the rooms. The views from room are not great . The whole property layout is decent not wow. I have been to better properties. Food was good "

"Over a number of years we have stayed at lots of different hotels in India ranging from 2 star to 5 star and the Oshin Hotel in Kalpetta was the best for us. The standards of hygiene were excellent (no bugs in sight), all areas of the hotel were spotlessly clean and whatever we asked for e.g. iron and ironing board, extra coat hangers, more towels etc, were produced in moments. What makes this hotel extra special are the staff, every single one of them whether it was a housemaid, reception staff, restaurant staff or manager went out of their way to help and were always cheerful and friendly. There is an onsite restaurant and coffee shop, just a couple of things to be aware of 1. The menu is predominantly Indian (well you are in India) however there are one or two European dishes available and 2 .The hotel is alcohol free but the mocktails were delicious and we never noticed the absence of booze. We didn’t use the on site swimming pool or gymnasium but they never appeared crowded. Outside of the hotel it’s about a five minute walk to an ATM and auto rickshaws. Alternatively, if you need a taxi the hotel will arrange this for you. We had a wonderful stay and have given the Oshin Hotel a five star rating - it deserved nothing less. "

"Having travelled around India on business staying at Marriott priced clean, modern hotels for between £50 and £70 a night I decided to lavish myself with a mountain top luxury resort as I was in Ooty after traveling upon the train At £170 a night I was hoping for something really rather splendid and was poorly disappointed. My room's AC was broken, the carpets were stained and damaged, I had very limited options for English channels. Communal areas seemed a little unkept and tired. Service was sporadic and unpredictable. The bar area seemed to be run on a budget.... Giant old fridge in plain view of customers half full of beer. All a bit of a 'cafe on the beach' feel. The restaurant was nice with fantastic views and the service was good. At best though the food was so so . Had this hotel been £80 I would have given it 4 stars but left feeling ripped off Not what I was expecting"

"It’s an excellent new hotel and well maintained property. Courteous staff and immaculate house keeping. Food at Buffet breakfast and dinner is quite extensive and tasty. I wish the property were renting scooters to go to city and sight seeing. Auto or cab is the only mode of transportation. Majority of the residents have their own car. I also recommend the management to start working on activity for hotel guests with corresponding transportation."