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Villas Santander - Deluxe Stay

3.0 star property
Hotel in Guatemala City with 24-hour front desk and coffee shop/cafe

Photo gallery for Villas Santander - Deluxe Stay

Premium Studio | View from room
Premium Studio | Living area
Economy Double Room | Bathroom
Superior Room
Premium Studio | Private kitchen

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Soundproofed
Smart TV
Fan
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Studio

Premium Studio

Premium Studio

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Fridge
Smart TV
Blackout curtains
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

Highlights

Soundproofed
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Minibar
Digital channels
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room

Superior Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Smart TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Minibar
  • Sleeps 2
  • 1 Queen Bed

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Exterior

Courtyard by Marriott Guatemala City

Zona 10
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 497 reviews
The price is NZ$234
includes taxes & fees
26 July - 27 July
Courtyard by Marriott Guatemala City
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About the area

Map
Villas Santander 19 ave 16-25 zona 10, Guatemala City, Guatemala, 01010

What's nearby

  • Oakland Mall - 16 min walk - 1.4 km
  • Embassy of Mexico in Guatemala - 3 min drive - 2.5 km
  • U.S. Embassy in Guatemala - 3 min drive - 2.8 km
  • La Aurora Zoo - 3 min drive - 3.2 km
  • Paseo Cayala - 4 min drive - 2.9 km

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 20 min drive

Restaurants

  • ‪Burger King - ‬3 min drive
  • ‪Entre Volcanes Cafe - ‬3 min drive
  • ‪El Encanto - ‬4 min drive
  • ‪Wendy’s - ‬16 min walk
  • ‪El Rito - ‬3 min drive

About this property

Villas Santander - Deluxe Stay

Hotel near La Aurora Zoo
A coffee shop/cafe, a garden and a bar are just a few of the amenities provided at Villas Santander - Deluxe Stay. Free in-room WiFi, with a speed of 50+ Mbps, and a restaurant are available to all guests.
You'll also enjoy the following perks during your stay:
  • Local cuisine breakfast (surcharge), a 24-hour front desk and concierge services
  • Luggage storage and a vending machine
Room features
All guest rooms at Villas Santander - Deluxe Stay offer amenities, such as free WiFi, sound-insulated walls and minibars.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch Smart TVs with premium channels
  • Wardrobes/cupboards, limited housekeeping and electrical adapters/chargers

Languages

Spanish

Similar properties

Reception

Villa Sicilia

  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk
7.8 out of 10, Good, 54 reviews
The price is NZ$65
includes taxes & fees
2 July - 3 July
Villa Sicilia

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 15 metres
  • Onsite parking available only on request

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: GTQ 23 to 44 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Wine tasting room

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium digital channels

Food and drink

  • Minibar

More

  • Electrical adapters
  • Iron/ironing board on request
  • Laundry detergent
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 5 April and 6 April.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately GTQ 23 to 44 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Villas Santander Deluxe Stay
Villas Santander - Deluxe Stay Hotel
Villas Santander - Deluxe Stay Guatemala City
Villas Santander - Deluxe Stay Hotel Guatemala City

Frequently asked questions

Is Villas Santander - Deluxe Stay pet-friendly?

No, pets are not allowed at this property.

How much is parking at Villas Santander - Deluxe Stay?

There is free parking nearby.

What time is check-in at Villas Santander - Deluxe Stay?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Villas Santander - Deluxe Stay?

Checkout is at 11:00 AM.

Where is Villas Santander - Deluxe Stay located?

Located in Zona 10, this hotel is within 1 mile (2 km) of Embassy of Israel in Guatemala and Zona Pradera. Centro Comercial Pradera and Embassy of Canada are also within 2 miles (3 km).

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Villas Santander - Deluxe Stay Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 76 out of 165 reviews
Rating 8 - Good. 39 out of 165 reviews
Rating 6 - Okay. 16 out of 165 reviews
Rating 4 - Poor. 13 out of 165 reviews
Rating 2 - Terrible. 21 out of 165 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service
Is perfect place to stay I recommend TJ's place 100/100
Stayed 2 nights in May 2025

10/10 Excellent

Thierno Sadou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
BBB
Stayed 1 night in May 2025

10/10 Excellent

hesham

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended!!

I definitely would come back, really good environment, people , respectful, and friendly
Stayed 10 nights in Mar 2025

2/10 Terrible

Jeong Woo

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Jorge Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent costumer service
Stayed 4 nights in Jan 2025

8/10 Good

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
It was enjoyable
Stayed 1 night in Mar 2025

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place, excellent location
Stayed 1 night in Jan 2025

4/10 Poor

Suzanne

Disliked: Staff & service
The hotel is dismal and rooms are dark with no view. The staff in the restaurant were very nice but the food and menu choices were limited. There are no other restaurants in walking distance except for a small mercado. Would not recommend this hotel.
Stayed 3 nights in Feb 2025

6/10 Okay

Evelyn

Liked: Staff & service, amenities, property conditions & facilities
Quiet and convenient, good price
Stayed 2 nights in Nov 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. I do not recommend this place under any circumstances. The most alarming issue is the entrance to the “hotel.” There is no reception or lobby. Access is through a garage door, which stays closed during the day. To get in, you have to call a phone number and wait for someone to open it. This is a serious security concern. When I checked in, I had to wait on the street for about 10 minutes with my luggage before someone finally opened the door. The staff was rude from the moment I arrived. There is absolutely no customer service. The facilities are in awful condition: there was no running water in the bathroom, and the toilet didn’t work. On top of that, the place is extremely noisy, and getting any rest is nearly impossible. If you're looking for peace, safety, or even basic respect, this is not the place for you. Avoid this place. Guatemala has far better options for the same price or less.
Stayed 3 nights in Jan 2025

8/10 Good

Luis

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2024

8/10 Good

Mesker

Liked: Cleanliness, staff & service, property conditions & facilities
fairly modern property, overall a good stay
Stayed 1 night in Sep 2023

10/10 Excellent

Walter

Liked: Cleanliness, property conditions & facilities
Everything was excellent
Stayed 1 night in Jun 2023

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean , conveniently located, friendly staff quiet. No complaints
Stayed 3 nights in Jul 2023

2/10 Terrible

Dany

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.
Stayed 5 nights in Jan 2025

10/10 Excellent

Carolina Prestinary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Ubication, nice personal and excellent service
Stayed 4 nights in Mar 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Is ok
Stayed 2 nights in Dec 2023

8/10 Good

Sixto

Liked: Cleanliness, staff & service, property conditions & facilities

Litlle jewel

Great people…great place for the price you can’t ask for more….my room was to close at hallway a lot of noise
Stayed 1 night in Aug 2023

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Awesome
Stayed 1 night in Feb 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023

6/10 Okay

karin

Liked: Cleanliness, staff & service
Disliked: Amenities
Was a little bit noisy and the area had a lot of traffic
Stayed 2 nights in Aug 2022