Outdoor pool
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Reviews of Holiday Inn Guatemala City, an IHG Hotel

3.5 out of 5
Holiday Inn Guatemala City, an IHG Hotel
1a Avenida 13-22 Zona 10, Guatemala City, Guatemala

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1006 reviews" "
Rating 8 - Good. 271 out of 1006 reviews" "
Rating 6 - Okay. 87 out of 1006 reviews" "
Rating 4 - Poor. 20 out of 1006 reviews" "
Rating 2 - Terrible. 21 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adelaida

Travelled with family
Liked: Amenities
Great place loved it I recommend
Stayed 10 nights in May 2024

6/10 Okay

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was nice and spacious, but we had constant plumbing issues. The shower and bathroom sinks would not drain the water quick enough and the toilet flush would stop working periodically.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Stayed 1 night in May 2024

10/10 Excellent

Calvin

Stayed 1 night in Apr 2024

10/10 Excellent

Calvin

Very well, organized and smooth check-in very courteous staff
Stayed 1 night in May 2024

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mitzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the employees were really friendly and good service.
Stayed 1 night in Apr 2024

10/10 Excellent

Mitzy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Mar 2024

10/10 Excellent

Kaila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Overall, it’s was an ok stay. It’s extremely noisy if you get a room on the 4th floor between the pool & the surrounding bedrooms. Also, there’s not much to do in/or around the hotel. Wish I had more time at the pool however it was completely packed all day for some reason.
Stayed 2 nights in Mar 2024

6/10 Okay

Brenda, Herriman

Travelled with family
Liked: Cleanliness, property conditions & facilities
Had 3-kids (total of 5-people) and a bunch of luggage. When we checked in the room number was written on the folded paper room key sleeve. The room number written looked like 7407, we were told the room number was the last 3 numbers. Elevator needs key card to go to specific floor your room is on. Needless to say this caused problems (up & down elevators with kids and luggage each time) trying to locate correct floor and room number that was found to be 1401. Went back to front desk twice and another clerk had to write the correct legible room number “1401” on it after they saw where the confusion was. After we knew the correct room number it was easy to get to room and floor. Pool, room and hotel were clean and would stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is very small they dont have a jacuzzi
Stayed 2 nights in Mar 2024

10/10 Excellent

Oscar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2024

10/10 Excellent

MARBIN, LOS ANGELES

Travelled with group
Liked: Amenities, property conditions & facilities
Great location. Got in upgrade for the room. Excellent view.
Stayed 1 night in Mar 2024

10/10 Excellent

Edvin, Santa Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Mar 2024

10/10 Excellent

Mercedes Lynn

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 6 nights in Mar 2024

10/10 Excellent

edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet zone and very easy to shop around
Stayed 3 nights in Feb 2024

10/10 Excellent

Fran

Stayed 1 night in Mar 2024

6/10 Okay

Sara

Stayed 1 night in Mar 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms are soundproof, bed very comfortable, modern, spacious and pleasent rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to be with the family
Stayed 2 nights in Mar 2024

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in Feb 2024

10/10 Excellent

Lili

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything just perfect, thank you!
Stayed 4 nights in Feb 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was good. TV DIDN'T WORK for my entire stay. But then again who's staying to watch television, when there's lot to see
Stayed 3 nights in Feb 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Trip
I like Holiday Inn for its convenient location.
Stayed 7 nights in Feb 2024

8/10 Good

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great at this hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a great place to stay, nice staff, safe to go out for food or have a great time around the place
Stayed 2 nights in Feb 2024

10/10 Excellent

Jose D.

Stayed 1 night in Jan 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guate 20024
We stayed at Hiliday in Guatemala City and Hotel Porta in Antigua Guatemala. Both hotel were in good proximity to restaurants, coffee shops and museums.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cristian A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best place to stay 10 stars
Stayed 3 nights in Jan 2024

10/10 Excellent

Cristian, Hattiesburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good in our stay at this hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff.
Stayed 10 nights in Dec 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day stay
Great service! Parking lot attendant was very courteous and welcoming as wells as bellboy and receptionist. Room was clean. Room service was prompt and the food delicious.
Stayed 1 night in Dec 2023

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

Kerlin

Stayed 1 night in Dec 2023

10/10 Excellent

SEONGHYEON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Carlos H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great hotel
Stayed 5 nights in Dec 2023

10/10 Excellent

Rogron

Stayed 1 night in Dec 2023

10/10 Excellent

Rafee

Stayed 2 nights in Dec 2023

10/10 Excellent

JUAN CARLOS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quite, near to the airport, clean. I did not like the lack of advise about taxi rates. That gaves the right to the taxi driver to charge for a trip the triple of an Uber rate. The lesson was avoid using taxi, use Uber
Stayed 3 nights in Nov 2023

10/10 Excellent

FRANZ

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and service
Stayed 2 nights in Nov 2023

10/10 Excellent

luis

Stayed 1 night in Nov 2023