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Guangzhou Phoenix City Hotel
4.5 star property

Baroque hotel connected to the convention centre in Guangzhou with 3 restaurants
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Guangzhou Phoenix City Hotel

Photo gallery for Guangzhou Phoenix City Hotel

Lobby
Bicycling
Exterior
Commercial Suite
3 restaurants, breakfast served

Overview of Guangzhou Phoenix City Hotel

Reviews
7.6

Good

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • PoolPoolPool
  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included

Explore the area

Map
Phoenix City, Xintang Section, Guangyuan East Road, Guangzhou, Guangdong, 511340
  • Popular LocationCanton Fair Complex21 min drive
  • Popular LocationCanton Tower25 min drive
  • Popular LocationChimelong Paradise28 min drive
  • AirportGuangzhou (CAN-Baiyun Intl.)61 min drive
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Room options

View all photos for Deluxe room

Pillow-top beds, free minibar items, in-room safe, desk

Deluxe room

Highlights

Balcony or patio
Garden
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
HDTV
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Suite

Pillow-top beds, free minibar items, in-room safe, desk

Deluxe Suite

Highlights

Balcony or patio
Garden
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
HDTV
  • 95 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Pillow-top beds, free minibar items, in-room safe, desk

Executive Room

Highlights

Balcony or patio
Garden
Separate sitting area
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Commercial Suite

Commercial Suite

Commercial Suite

Highlights

Balcony or patio
Garden
Separate sitting area
Air conditioning
Fridge
Minibar (some free items)
HDTV
Washer/dryer
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior room

Pillow-top beds, free minibar items, in-room safe, desk

Superior room

Highlights

Balcony or patio
Garden
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
Minibar (some free items)
HDTV
  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior
Crowne Plaza Guangzhou Zengcheng, an IHG Hotel
Pool
Spa
Kids pool
Parking included
9.4 out of 10, Exceptional, (26)
The price is NZ$142
for 1 night
includes taxes & fees
2 May - 3 May
Crowne Plaza Guangzhou Zengcheng, an IHG Hotel

About the area

Guangzhou

Located on a lake, Guangzhou Phoenix City Hotel is in Zengcheng neighbourhood and is connected to a shopping centre. Eastern Suburbs Park is another place to visit that comes recommended. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.
Visit our Guangzhou travel guideOpens in a new window

What's nearby

  • Canton Fair Complex - 21 min drive
  • Taikoo Hui - 22 min drive
  • Canton Tower - 25 min drive
  • Chimelong Paradise - 28 min drive
  • Beijing Road Pedestrian Street - 28 min drive

Getting around

  • Shacun Station - 5 min drive
  • Guangzhou East Railway Station - 18 min drive
  • Baiyun International Airport (CAN) - 55 min drive

Restaurants

  • 食冠天下 - 15 min walk
  • 下龙湾 - 5 min drive
  • 猫屎咖啡 - 18 min walk
  • 金色休闲吧 - 19 min walk
  • One Coffee Bar - 17 min walk

About this property

Guangzhou Phoenix City Hotel

Family-friendly hotel near Eastern Suburbs Park
A poolside bar, a corner/local shop and a free manager's reception are just a few of the amenities provided at Guangzhou Phoenix City Hotel. Treat yourself to a massage, a facial or a body treatment at 疯狂城 Suana, the on-site spa. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a terrace and shopping on-site.
Additional perks include:
  • 2 outdoor pools and an indoor pool, with pool umbrellas
  • Free self-parking and extended parking
  • Limo/town car service, buffet breakfast (surcharge) and a free local area shuttle
  • Bike hire, an outdoor tennis court and motorhome/coach/lorry parking
Room features
All 573 rooms have comforts, such as 24-hour room service and air conditioning, as well as thoughtful touches, such as separate sitting areas and dressing gowns.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and separate baths/showers
  • 37-inch HDTVs with satellite channels
  • Private gardens, separate sitting areas and fridges

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 10:30 PM at scheduled times and on request
  • Free area shuttle up to 1 km
  • Area shuttle
  • Limo/town car service
  • Free extended parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–10 AM for a fee: CNY 108 for adults and CNY 54 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free manager's reception

Restaurants on site

  • Chinese Restaurant
  • Japanese Restaurant
  • No.99 Bar
  • Vienna Restaurant

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room refrigerator
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (3,003 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body treatments
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Baroque architecture
  • Building
  • Built in 2003
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 37-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator

Outdoor space

  • Balcony/patio
  • Yard

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 2 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
The check-in location for Apartment - Exterior unit differs from the property location. Hotel features a shuttle from the main building to apartment building.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 108 for adults and from CNY 54 for children
  • Airport shuttle fee: CNY 500 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Guangzhou Phoenix City
Guangzhou Phoenix City Hotel
Phoenix City Guangzhou
Guangzhou Phoenix City
Guangzhou Phoenix City Hotel Hotel
Guangzhou Phoenix City Hotel Guangzhou
Guangzhou Phoenix City Hotel Hotel Guangzhou

Frequently asked questions

Does Guangzhou Phoenix City Hotel have a pool?

Yes, this property has an indoor pool, 2 outdoor pools and a children's pool.

How much does it cost to stay at Guangzhou Phoenix City Hotel?

As of 18 Apr 2024, prices found for a 1-night stay for 2 adults at Guangzhou Phoenix City Hotel on 19 May 2024 start from NZ$108.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Guangzhou Phoenix City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Guangzhou Phoenix City Hotel?

Self-parking and extended parking are free at this property.

What time is check-in at Guangzhou Phoenix City Hotel?

Check-in start time: 2 PM; check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Guangzhou Phoenix City Hotel?

Checkout is at 2 PM.

Does Guangzhou Phoenix City Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM-10:30 PM on request. A fee of CNY 500 per vehicle applies.

Where is Guangzhou Phoenix City Hotel located?

Located near the airport, this family-friendly hotel is 4.9 mi (7.9 km) from Eastern Suburbs Park.

Guangzhou Phoenix City Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 71 reviews" "
Rating 8 - Good. 29 out of 71 reviews" "
Rating 6 - Okay. 17 out of 71 reviews" "
Rating 4 - Poor. 5 out of 71 reviews" "
Rating 2 - Terrible. 3 out of 71 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel Try to get the lake view
Stayed 1 night in Nov 2020

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
I have stayed here 4 times in the last 3 years and every time has been great. It is very clean, the staff is very attentive, despite the language difference and the breakfast buffet is excellent. A wonderful value for the money, for sure.
Stayed 5 nights in Jan 2018

6/10 Okay

LORI A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cannot recommend
Although we arrived very late, the staff was pleasant! However, they told us nothing about where the buffet was located and we missed it. The tap water I used just to brush my teeth made me terribly sick with stomach cramping, dry heaves, sweating and diarrhea. Our room was not clean. The bathroom walls were dirty with some substance, the tea cup had unknown brown liquid in it. There was water in the tea kettle. I would not recommend this hotel or stay there again.
Stayed 1 night in Jun 2017

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Knock Your Expectations Half a Notch
Whatever expectations you have, take then down about half a notch. The hotel is good, but left me wanting. The rooms look somewhat tired and the decor is outdated. The hallways are dark and sad. Also, I had a couple of negative run-ins with service staff that left a sour taste in my mouth. Plus, the hotel is really far away from anything interesting. Adequate seems to be the only word that comes to mind. WiFi was strong; no cable channels (they said they canceled their subscription but didn't update their information); coffee apparently is NOT included in a deluxe room; breakfast was ordinary and most items were cold; good looking pools but they open at 3pm. Just nothing too glamorous for all the boasting.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Generally very good for the price. Location suited our requirements.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, far from everything.
Customer service is great. Too far from everything, about one hour to the canton fair. rooms are clean, however, because of the strong humidity in the hotel do to the humid weather, I recommend you book an executive room to have access to the executive lounge, It has Windows that you can open to vent the room it helps with the strong humidity smell.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay. Very Clean. Nice western food restaurant. Very kind staff although, asides from a few staff members, little English is spoken. Highly recommended.

6/10 Okay

Roger, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel bad location
I wish this hotel was different location. It takes one hour for shuttle to go to station or exhibition center. Taxi guys will rip you at night to go to this hotel with 4X price. Virtually nothing else exists within walking distance of this hotel.

8/10 Good

Tim

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Employees needs speak English
Employees needs speak English This is a international hotel but the associated only speaks chimes. It's important people whose speaks English