Exterior

Reviews of Holiday Inn Augusta West I-20, an IHG Hotel

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 398 out of 768 reviews" "
Rating 8 - Good. 212 out of 768 reviews" "
Rating 6 - Okay. 83 out of 768 reviews" "
Rating 4 - Poor. 39 out of 768 reviews" "
Rating 2 - Terrible. 36 out of 768 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast ever
Stayed 1 night in Mar 2024

6/10 Okay

Mandy

Travelled with family and small children
The carpet in room seemed older, couch was very outdated and messed up. Tv did not work
Stayed 1 night in Mar 2024

10/10 Excellent

Shamtoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Kirsty

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Myself and two children spent the night here and they were very much satisfied, especially with the indoor pool and the convenience of the hours of use. Breakfast could have been a little better because the bacon and sausage were a little over cooked but other than that it was great. Comfy beds and clean rooms!
Stayed 1 night in Mar 2024

10/10 Excellent

Deirdie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here! So peaceful and clean. My children love the indorr pool and breakfast!
Stayed 1 night in Mar 2024

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Registration area is very nice. Hallways and rooms are clean. Lots of guests coming and going, so as a single, female traveler I felt very safe. Would stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Liked: Amenities
Best breakfast!!! Excellent hotel awesome price!
Stayed 1 night in Mar 2024

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is very comfortable but the it takes a long time for the heater to warm the room up
Stayed 1 night in Mar 2024

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in Was Smooth. Room Clean
Stayed 1 night in Feb 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its quite and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Jhonhatan

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias por la atención!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jeannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hot tub and the breakfast. The room was amazing and comfy.
Stayed 1 night in Feb 2024

4/10 Poor

Jimmy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The check in clerk was disrespectful and rude to me. She would not look me in the eye. Speaking very low I could not hear her as ifvsge did not want to be at work. The 1st room was freezing.and thermostat was not working I called the front desk and she said she would send maintenance but after 15 minutes I went to front desk and requested another room away fromelevator. She was hesitant stating she has rooms sold out. She stated you going back to the first room I gave you!
Stayed 2 nights in Feb 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
cute
Stayed 3 nights in Feb 2024

6/10 Okay

Amelia, London

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased with check in and the property. You can tell the whole staff works hard to maintain and operate a great hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Erica

Travelled with family
Liked: Amenities
Great location
Stayed 1 night in Feb 2024

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Tasheeker

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Transient hotel and there were stains on carpet linen. Broken shower head and safe didi not work. No luggage rack and room I was switched too was super small
Stayed 3 nights in Jan 2024

10/10 Excellent

Jhonhatan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Meylyng

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Grady

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Grady

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

SAlicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tub. No where to sit. No help given when asked for. Overpriced. Maid singing outside my door at butt-thirty in the morning. Television screen was filthy. What looked like pubic hairs on my towels. No nightlight. No fan in bathroom. Would not recommend, nor will I stay at this hotel again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Danna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Reggie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Andre

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was kind and helpful
Stayed 1 night in Dec 2023

4/10 Poor

Janice

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and very clean. Would DEFINITELY stay there again.
Stayed 1 night in Dec 2023

8/10 Good

athena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia sold me a room that did not exist. Dinner staff great breakfast not recovered quickly and not attentive.
Stayed 1 night in Dec 2023

10/10 Excellent

Melkeshea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not my first time staying here and want be my last 👍
Stayed 1 night in Dec 2023

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was immediately greeted with amazing customer service . Both of the ladies working were wonderful. The property and the room were very clean . The room was spacious. The hotel is only ten minutes from many great food choices and shopping opportunities. It is also close to the highway for easy access. The hotel has a restaurant with bar. The hotel does feature an indoor pool great for kids .
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Staff members were polite and friendly.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rosaira

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Breakfast was great. Only thing I didn’t like was the housekeeping constantly knocking on our door. They knocked 4 times way earlier than check out time asking if we were leaving of staying
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Katie

Stayed 1 night in Nov 2023

2/10 Terrible

Jennifer

Stayed 1 night in Nov 2023

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and accommodating staff! Very clean hotel. Breakfast buffet was delicious. Would definitely say here again!
Stayed 1 night in Nov 2023

10/10 Excellent

kyle

Stayed 1 night in Nov 2023

10/10 Excellent

kaleb

Business traveller
Liked: Cleanliness, staff & service
Stay was good but not what I expected from a Holiday Inn. Hot water is spotty at times. Never had this problem at any hotel before. Also the gym equipment is rough and needs to be replaced.
Stayed 1 night in Nov 2023

6/10 Okay

JEAN C

Stayed 1 night in Nov 2023

10/10 Excellent

Laquanda

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, and the place was so clean!!
Stayed 1 night in Nov 2023

6/10 Okay

MegaMan

Travelled with partner
Liked: Amenities, property conditions & facilities
Someone booked me the wrong room, then they seemed to lie about the reason. They also didn't refund the difference in room prices. Everything else was good or average. 2nd floor ice machine was broke down and our room's hair dryer was also broken.
Stayed 1 night in Nov 2023

8/10 Good

kristina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was great in general but the elevators definitely need to be serviced or replaced.
Stayed 2 nights in Oct 2023

10/10 Excellent

WILLIAM

Stayed 2 nights in Oct 2023

8/10 Good

Eric

Stayed 2 nights in Oct 2023

10/10 Excellent

Amber

Stayed 1 night in Oct 2023

8/10 Good

Susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and nice room. Staff was friendly but pool doesnt open at 6 like website says. It's 10am and checkout at 11 so no pool day of checkout
Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Oct 2023