Exterior

Reviews of Holiday Inn Greenville, an IHG Hotel

3 out of 5
Holiday Inn Greenville, an IHG Hotel
203 Greenville Blvd SW, Greenville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to convention center. A/C didn’t work in my room and the young lady at the fri t desk moved me. A/C in new room was marvelous.
Stayed 1 night in May 2024
Response from Pam H., Front Desk Manager on 19 May 2024
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Pam H., Front Desk Manager

8/10 Good

Scott

Stayed 1 night in May 2024
Response from Pam, Front Office Manager on 15 May 2024
We are so happy you enjoyed your stay with us, and look forward to seeing you again.

10/10 Excellent

Ethel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Friendly staff.
Stayed 1 night in May 2024
Response from Pam, Front Office Manager on 8 May 2024
We are so happy that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Lisa, HUNTERSVILLE

Stayed 1 night in May 2024

10/10 Excellent

Chedda

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of shopping options and very clean hotel.
Stayed 2 nights in Apr 2024
Response from Pam H., Front Desk Manager on 30 Apr 2024
We truly appreciate your wonderful rating! It's fantastic to hear that your stay with us was memorable. Providing top-notch service is our priority, and we're thrilled that you experienced it firsthand. Thank you once more, and we can't wait to have you back with us soon!Regards, Pam H., Front Desk Manager

8/10 Good

dionne

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Pam H., Front Desk Manager on 30 Apr 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Pam H., Front Desk Manager

10/10 Excellent

KRISTY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed numerous times to go back and forth to ECU
Stayed 2 nights in Apr 2024
Response from Pam H., Front Desk Manager on 29 Apr 2024
Your stellar rating fills us with gratitude! We're elated to hear that our service and product quality resonated with you. Your kind words will be passed along to our dedicated team members, who will be thrilled to know that their efforts have made a difference. We look forward to the pleasure of welcoming you back for another extraordinary stay with us!Regards, Pam H., Front Desk Manager

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with an extremely friendly helpful staff. Convenient location with lots of restaurants and shopping nearby.
Stayed 2 nights in Apr 2024
Response from Pam H., Front Desk Manager on 21 Apr 2024
What a delightful review! We're honored by your outstanding rating and thrilled to have met your expectations. Your feedback will serve as encouragement for our team to maintain our high standards. Rest assured, we will continue to go above and beyond to ensure your next stay is just as exceptional. We eagerly await the opportunity to welcome you back for another memorable experience at our property!Regards, Pam H., Front Desk Manager

10/10 Excellent

April

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay very nice staff!
Stayed 2 nights in Mar 2024
Response from Pam H., Front Desk Manager on 21 Apr 2024
We're overjoyed by your exceptional rating! Knowing that our service and product made your stay memorable brings us immense satisfaction. Your feedback will be cherished by our team, who take pride in delivering exceptional experiences. We eagerly await the opportunity to welcome you back for another extraordinary stay with us!Regards, Pam H., Front Desk Manager

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pam H., Front Desk Manager on 21 Apr 2024
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Pam H., Front Desk Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pam H., Front Desk Manager on 21 Apr 2024
What a true pleasure to receive your great feedback! We are thrilled to hear how impressed you were with all aspects of your stay at our hotel. I can see that our beautiful facilities, high-quality beds, and excellent service hit all the right notes! We will certainly pass on your gratitude to our entire team on your behalf and for looking after you so well and for ensuring that you had a memorable experience. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great experience.Regards, Pam H., Front Desk Manager

8/10 Good

Charles

Liked: Staff & service, property conditions & facilities
Clean property
Stayed 2 nights in Apr 2024
Response from Pam H., Front Desk Manager on 21 Apr 2024
Thank you for taking the time to leave a review. I am so glad that you enjoyed a wonderful time with us at our property, and were able to make the most of your stay. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your room and found everything to be so comfortable. I imagine that my colleagues looked after your every need, and I will ensure your kind rating are shared with all of the team across the hotel. We all look forward to welcoming you back again very soon.Regards, Pam H., Front Desk Manager

8/10 Good

Lawrence

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pam H., Front Desk Manager on 14 Apr 2024
Thank you immensely for your glowing review! Knowing that you found our service and product top-notch brings us immense joy. Your commendation will be shared with our hardworking team, who will be inspired by your positive feedback. We look forward to the pleasure of welcoming you back for another unforgettable experience at our property!Regards, Pam H., Front Desk Manager

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Pam, Front Office Manager on 8 Apr 2024
So happy that you had a great stay with us and can not wait to see you again.

6/10 Okay

Dina

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Pam, Front Office Manager on 8 Apr 2024
We are sorry that your stay was not a 5 out of 5 with your stay, but we hope you let us know how we can make it better for you on your next stay with us.

10/10 Excellent

RaSheena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff were amazing
Stayed 1 night in Mar 2024
Response from Pam H., Front Desk Manager, Holiday Inn Greenville on 31 Mar 2024
Dear RaSheena,I am ecstatic to hear that we were able to exceed your expectations with our offering at Holiday Inn Greenville, specifically our beautiful guestrooms and facilities! We pride ourselves on the warm and personalized service we provide our guests, and I am delighted you were able to experience this firsthand. Thank you again, and I look forward to welcoming you back to Holiday Inn Greenville the next time you are in town.Regards,Pam H., Front Desk Manager

10/10 Excellent

David

.
Stayed 2 nights in Mar 2024
Response from Pam H., Front Desk Manager, Holiday Inn Greenville on 31 Mar 2024
Hello David,I am thrilled that you thoroughly enjoyed your recent stay at Holiday Inn Greenville. It is gratifying to know that our facilities and amenities were a source of delight and that our staff created favorable impressions. It is our uncompromising and passionate team of unparalleled individuals that make us who we are, and we are delighted their tireless service inspired your time with us. We look forward to being your home whenever you are in the area.Best,Pam H., Front Desk Manager

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Clean. Nice staff. I would stay again.
Stayed 1 night in Mar 2024
Response from Pam, Front Office Manager on 26 Mar 2024
We are so happy that you enjoyed your stay with us and we do look forward to seeing you again.

10/10 Excellent

Maxton

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was above expectations
Stayed 3 nights in Mar 2024
Response from Pam, Front Office Manager on 26 Mar 2024
We are so happy that you had a great stay with us. We look forward to seeing you again.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Pam, Front Office Manager on 26 Mar 2024
We are so happy you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! Jordan was the best! The restaurant and bar was perfect after a day of driving. Great food at reasonable prices. Will stay there again!
Stayed 1 night in Mar 2024
Response from Pam, Front Office Manager on 26 Mar 2024
It makes us happy to hear how great your stay was and that the employees were excellent. I will make sure that they know this. Thanks for the feedback and happy you enjoyed your stay.

10/10 Excellent

Dana

Stayed 1 night in Mar 2024
Response from Pam, Front Office Manager on 26 Mar 2024
So happy you enjoyed your stay with us and look forward to seeing you again.

8/10 Good

David

Travelled with partner
Liked: Property conditions & facilities
Location Good
Stayed 2 nights in Mar 2024
Response from Pam, Front Office Manager on 13 Mar 2024
We are so happy you enjoyed your stay with us, we look forward to seeing you again.

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean. Wonderful customer service checking in. Next door was quite noisy from cars blasting their music, so that was annoying.
Stayed 1 night in Mar 2024
Response from Pam, Front Office Manager on 13 Mar 2024
We are so sorry for the noise during your stay. Please let us know if there is anything we can do to help on your next stay.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a leak in our sink and they came up and immediately fixed it
Stayed 1 night in Mar 2024
Response from Pam, Front Office Manager on 6 Mar 2024
We are so happy that we were able to help in a timely manner. We do look forward to your next stay.

10/10 Excellent

Kiszey

Stayed 1 night in Mar 2024
Response from Pam, Front Office Manager on 26 Mar 2024
So happy that you had a great stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff of Jordan and Olivia were both outstanding. Very kind and super nice and very knowledgeable about the surrounding area. Hotel was very clean and well taken care of.
Stayed 2 nights in Feb 2024
Response from Pam, Front Office Manager on 24 Feb 2024
We are so happy to hear that and that you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pam H., Front Desk Manager on 25 Feb 2024
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Pam H., Front Desk Manager

6/10 Okay

Shawn

Liked: Cleanliness, staff & service
Disliked: Amenities
Premium rate for a cheaply furnished room. No continental breakfast (13.50 charge) and a rock hard bed/pillows.
Stayed 1 night in Feb 2024
Response from Pam H., Front Desk Manager on 25 Feb 2024
I am disappointed to learn that your experience with us was not what we had hoped for you. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. We're proud of the culture we've established and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and inspiring hotel experience. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.Regards, Pam H., Front Desk Manager

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We only stayed one night but it was great. Room clean, people extremely helpful and nice!!
Stayed 1 night in Feb 2024
Response from Pam, Front Office Manager on 9 Feb 2024
We are so happy you enjoyed your stay and we look forward to seeing you again.

8/10 Good

bernie

Liked: Cleanliness, staff & service, amenities
liked the hotel... didnt like that i had to leave a $250 which took almost a week to get back
Stayed 1 night in Jan 2024
Response from Pam, Front Office Manager on 3 Feb 2024
Happy you enjoyed your stay with us.

10/10 Excellent

Georgette

Business traveller
Liked: Cleanliness, staff & service, amenities
Amazing staff! It's overdue for a renovation and the breakfast was not worth the cost. The rooms were clean and my stay was quite pleasant.
Stayed 1 night in Jan 2024
Response from Pam, Front Office Manager on 28 Jan 2024
We are so happy that you enjoyed your stay with us and we look forward to your next stay with us.

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pam, Front Office Manager on 20 Jan 2024
Happy to see you enjoyed your stay, cannot wait to see you again on your next stay.

8/10 Good

Wilford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pam, Front Office Manager on 20 Jan 2024
We are so happy you enjoyed your stay.

10/10 Excellent

Robert, Vancouver

Stayed 3 nights in Jan 2024
Response from Pam H., Front Desk Manager on 31 Jan 2024
Thank you very much for your stellar review of our property. It is wonderful to read that you thought so highly of the quality of product and service we offer. Our goal is to create a relaxing atmosphere that is sure to make a grand impression and your review confirms that we did just that! We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Pam H., Front Desk Manager

10/10 Excellent

McKenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Pam H., Front Desk Manager on 11 Jan 2024
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Pam H., Front Desk Manager

10/10 Excellent

Al

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Pam H., Front Desk Manager on 31 Dec 2023
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Pam H., Front Desk Manager

6/10 Okay

Sophia

Sleeping
It was ok the housekeeping crew knocks around 9am and check out is at noon.
Stayed 1 night in Dec 2023
Response from Pam H., Front Desk Manager on 28 Dec 2023
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Pam H., Front Desk Manager

8/10 Good

Piaja C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a little cold other than that a nice stay
Stayed 2 nights in Dec 2023
Response from Pam, Front Office Manager on 25 Dec 2023
I am very happy you enjoyed your stay with us, and we look forward to seeing you again.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the stay.
Stayed 3 nights in Dec 2023
Response from Pam, Front Office Manager on 19 Dec 2023
We are so happy you enjoyed your stay and look forward to seeing you again.

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has been updated for the most part. TVs old. Breakfast wasn't very good at all.
Stayed 2 nights in Dec 2023
Response from Pam, Front Office Manager on 19 Dec 2023
We are in 2024 doing an update on the tv's, so we hope your next stay will be better.

8/10 Good

Frederique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Pam, Front Office Manager on 7 Dec 2023
We are happy that you enjoyed your stay with us, we look forward to seeing you again.

10/10 Excellent

Sherrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Check in was smooth. Everyone very friendly and helpful from housekeeping to breakfast room. The lady there was extremely nice. Thank you for a great stay.
Stayed 3 nights in Nov 2023
Response from Pam, Front Office Manager on 6 Dec 2023
We are so happy you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Rashida

Stayed 1 night in Dec 2023
Response from Pam, Front Office Manager on 25 Dec 2023
We are so happy that you enjoyed your stay with us.

10/10 Excellent

Surya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and dining/shopping
Stayed 1 night in Dec 2023
Response from Pam, Front Office Manager on 6 Dec 2023
Happy we are close to what you needed in your stay. We look forward to seeing you again.

8/10 Good

Teresa D.

Stayed 2 nights in Dec 2023
Response from Pam, Front Office Manager on 6 Dec 2023
We are so happy that you had a good stay with us and look forward to seeing you again.

10/10 Excellent

Marla

Stayed 1 night in Nov 2023
Response from Pam, Front Office Manager on 6 Dec 2023
We are so happy that you enjoyed your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually liked everything
Stayed 2 nights in Nov 2023
Response from Pam H., Front Desk Manager on 4 Dec 2023
Thank you for sharing your rating with us of your recent stay at our property. I was pleased to learn that overall you enjoyed your time with us and were looked after by our outstanding team - my colleagues take such pride in delivering an exceptional level of service to all of our guests. We look forward to welcoming you again and invite you to let us know if we can assist in making your next reservation.Regards, Pam H., Front Desk Manager

10/10 Excellent

John Petrigac

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and cleanliness
Stayed 1 night in Nov 2023
Response from Pam, Front Office Manager on 29 Nov 2023
So happy you enjoyed your stay with us and we look forward to seeing you again.

10/10 Excellent

Tonya

Stayed 3 nights in Nov 2023
Response from Pam, Front Office Manager on 19 Dec 2023
Weare happy you enjoyed your stay with us.