2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Sunshine Crete Beach

5 out of 5
Sunshine Crete Beach
Koutsounari, Ierapetra, Crete

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 150 reviews" "
Rating 8 - Good. 72 out of 150 reviews" "
Rating 6 - Okay. 21 out of 150 reviews" "
Rating 4 - Poor. 11 out of 150 reviews" "
Rating 2 - Terrible. 7 out of 150 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ilmi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this place for 12 days and everyhing went perfectly fine. The food was great, the water was clean anf the staff was excellent. I couln't have asled for a better place to have my vacation.
Stayed 11 nights in Aug 2022
Response from Sunshine Crete Beach Team on 28 Aug 2022
Dear Ilmi,As valued guests, your comments and opinions are very important to us. We are honored that your experience with us was a pleasant one, and hope to welcome you again in the future in Sunshine!

10/10 Excellent

Nuredin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2022
Response from Sunshine Crete Beach Team on 11 Aug 2022
Σας ευχαριστούμε που μας επιλέξατε για τη διαμονή σας!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2022
Response from Marialena Stoupou Guest Relations on 6 Aug 2022
Dear Guest , Thank you so much for your rating review for your recent stay at our Hotel! We truly appreciate it! Best Regards , Sunshine Beach Crete Team

8/10 Good

Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hôtel familial en bord de mer
Nous avons séjourné en famille dans cette hôtel très bien situé en bord de mer mais attention plage de petit gravillons et non de sable fin... Hôtel très bien aménagé pour les enfants de nombreux jeux et activités y sont proposés mais pas très bien équipé pour les bébé : pas de micro-ondes même au restaurant principal ! prévoyez votre chauffe biberon !!! Très bonne restauration, les buffets sont variés et généreux.
Stayed 7 nights in Jun 2022
Response from Sunshine Crete Beach Team on 28 Jun 2022
Dear Pierre, Thank you so much for your kind comment and review, which we highly appreciate. We hope to welcome you on your next holidays in our Hotel.

2/10 Terrible

Shani

Stayed 3 nights in Jun 2022
Response from Vassiliki on 15 Jun 2022
Dear Shani, We thank you for your feedback and we are sorry to hear that our Hotel did not meet your expectations. We would like to know more about what happened so that we can provide an appropriate response for you and other potential customers. We take all reviews seriously and will use this as an opportunity to improve our services in the future. Thank you again for taking the time to share your experience with us!

10/10 Excellent

antonios

Stayed 2 nights in Aug 2020

10/10 Excellent

Katia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ηταν μια καταπληκτικη διαμονη. Το προσωπικο ηταν εξαιρετικο. Η τοποθεσια ειναι ιδανικη για οικογενειες.
Stayed 5 nights in Aug 2020
Response from Vassiliki Sunshine Crete Beach Team on 13 Aug 2020
Κα Κάτια, Σας ευχαριστούμε θερμά για τα σχόλια σας κι ευχόμαστε να σας φιλοξενησουμε ξανά κοντά μας!

6/10 Okay

Benjamin

Stayed 9 nights in Jul 2020
Response from Vassiliki Sunshine Crete Beach Team on 9 Aug 2020
Dear Benjamin, Thank you for your rating. Hope to welcome you for your future vacations in Sunshine Crete Beach! Till then, stay safe!

6/10 Okay

espen

Stayed 5 nights in Jul 2020
Response from Sunshine Crete Beach Team on 1 Aug 2020
Dear Espen, Thank you for your rating. Wishing to be able to welcome you again at your future holidays, Till then, stay safe,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
overall a pleasant stay
The staff was very friendly and Im sure it’s a nice place to stay when everything is normal. Unfortunately now there were little people (so sad for the hotel), but that makes that a lot of facilities weren’t open, there was a small buffet (and someone like me with allergies has a harder time), and a lot of sunscreens were taken down. That being said, the friendly staff made up for it and defenitely worth it to support them during these hard times. Rooms were spacious and tidy. But uncomfortable beds..
Stayed 3 nights in Jul 2020
Response from Sunshine Crete Beach Team on 21 Jul 2020
Dear guests, Thank you for visiting us. Be sure that your comments are very important to us. For this reason, we love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff very very friendly and helpfull Htl needs a bit of tlc
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good and nice service. A lounge bar a bit far from the rooms.
Stayed 4 nights in Sep 2019

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good family resort
Good family resort, lovely staff, very clean, great choice of food for all tas
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good everything. Cleaning,staff, amenities,food.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Το προσωπικό του ξενοδοχείου ήταν εξαιρετικό!Η θάλασσα πεντακάθαρη και η πισίνα τέλεια!
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 9 nights in Aug 2018
Response from Reservations Dptmnt on 28 Aug 2018
Thank you for rating!!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018
Response from Reservations Dptmnt on 23 Aug 2018
Dear anonymous guest, It would be nice to explain to us what and why you did not like our services, which most of our guests really love and appreciate.

8/10 Good

Grace, London

Liked: Cleanliness, staff & service, property conditions & facilities
Very good facilities and great for kids
We had a great time in the hotel. It has 4 pools of which 3 are for kids so my son had a great time and made friends. Unfortunately there were not activities organised for his age (10 years old) and when we asked one of the staff she mentioned that the activities are the same for all ages which I thought was quite strange and my son refused to attend the kids club. You may want to consider different activities for different groups. The food was amazing, much better than we expected, and the variety was great every day. We did not even considered trying the other restaurants as we were very happy with the food. The room was small but comfortable and the bed was big. The only reason why I would not rate it 5 is because it is not a 5 stars hotel as stated. I would say it is 3 stars max. The rooms were dated and the bath was a bit broken but nothing major. Overall, totally recommended for families and kids.
Stayed 5 nights in Jul 2018
Response from Reservations Dptmnt on 25 Jul 2018
Dear Grace, Thank you for your kind comments and suggestions. We always try our best to make our guests happy and leave with good memories. HIghly appreciate your critic and we will definitely use your comments to improve our services. Have a nice rest of summer! Hope to see you and welcome you again at one of your next vacations!

2/10 Terrible

Tom, Clearwater

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was very bad experience...hotel rating should be 2-3 stars NOT 5? Very old rooms terrible beds... Kids pool color was color peeling... Only one buffet restaurant in the hotel!
Stayed 7 nights in Jul 2018
Response from Reservations Dptmnt on 6 Aug 2018
Dear Tom, We are terribly sorry about your experience. For kid's pool is taken extra care as it is for small kids. The hotel has one Italian upon reservation, the main restaurant, and the snacks which are on the Beach. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2018
Response from Reservations Dptmnt on 3 Jun 2018
Ευχαριστούμε για την βαθμολογία σας.

6/10 Okay

Verified traveller

Stayed 7 nights in May 2018
Response from Reservations Dptmnt on 30 May 2018
Thank you for your rating. We appreciate comments and critic to elp us become better.

8/10 Good

dovydas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good hotel for ordinary people. If you are a picky person you may find a lot small issues in there. It is a dated 5 star hotel but for the price we paid it's worth every penny. Food was great with wide variety and good taste. It's a great place for children of all ages with wide variety of activities available

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
The room was far away, The view from the room see picture And with a lot of hunts!!! But the hotel was very good
Response from Vassiliki on 19 Jul 2016
Dear Anonymous, Thank you for your feedback which we appreciate. We try to improve ourselves and be sure that we are always here to listen and satisfy our guests wishes.

6/10 Okay

Stefanos, greece

Liked: Room comfort
family friendly
Excellent location,right next to a long beach.The room was comfortable and spacious, noisy mini fridge and the bathroom in the room needs improvement.Very nice facilities for children,ideal for families,good service,tasty buffet.
Response from Vassiliki on 12 Jul 2016
Dear Stefanos, Thank you for spending your holidays with us. We work hard to keep satisfied our customers, and we greatly appreciate your feedback!

8/10 Good

Branislav, UK

Liked: Cleanliness, property conditions & facilities
Middle of nowhere
Remote resort with a nice beach. The sea water was warmer than the pool's. Average food. Very enthusiastic entertainment personnel.
Response from Vassiliki on 19 Jul 2016
Dear Branislav, Thank you for your feedback which we appreciate. We try to improve ourselves and be sure that we are always here to listen and satisfy our guests wishes.

8/10 Good

E, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, nice staff, good buffet style food. Internet connection horrible, not great snacks between meals. Very boring neighbourhood, nowhere exciting to go without a car.
Response from Vassiliki on 20 Jul 2016
Thank you for your feedback which we appreciate. We try to improve ourselves and be sure that we are always here to listen and satisfy our guests wishes.

8/10 Good

hasan, isreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the first day was so hard and the rooms wasnt clean at all but after the first day the service helped as and changed our room overall it"s was agood vacation
Response from Vassiliki on 19 Jul 2016
Dear Hasan, Thank you for your feedback which we appreciate. We try to improve ourselves and be sure that we are always here to listen and satisfy our guests wishes.

6/10 Okay

farid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Begrenzte Speiseauswahl und Getränkeauswahl, Aber bezahlt mann für All inklusive. Ich empfehle überhaupt nicht weiter.
Stayed 5 nights in Sep 2023

8/10 Good

Aurélien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel très agréable .Il manque un peu de personnel parlant français (détail). Les piscines sont intéressantes toboggan et pédiluve pour les plus petits ,le petit plus , accès à la mer avec ses transat et son bar vraiment satisfaisant pour passer une bonne journée
Response from Sunshine Crete Beach staff on 2 Jun 2023
Thank you!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from Sunshine Crete Beach staff on 2 Jun 2023
Thanks for the rating!

8/10 Good

Hege Ekblom

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 7 nights in Sep 2022
Response from Marialena Guest Relations on 14 Oct 2022
Dear Hege , Thank you very much for your rating review!Best Regards, Sunshine Beach Crete Team

10/10 Excellent

Heidi

Stayed 2 nights in Oct 2022
Response from Marialena Guest Relations on 14 Oct 2022
Dear Heidi , Thank you very much for your rating review!Your feedback is extremely important to us.We hope to see you again next summer!Best Regards, Sunshine Beach Crete Team

8/10 Good

andré

Stayed 5 nights in Sep 2022

8/10 Good

Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel im Süden Kretas, mir hat es gut gefallen ich hatte einen guten und erholsamen Urlaub dort. Preis-Leistung war in Ordnung für 2022 (nach Corona). Personal sehr Freundlich und Hilfsbereit. Bustransfer war von Heraklion aus im Norden und dauerte fast 3 Stunden. Wer schnell im Hotel sein will dafür nix von der Insel sehen möchte sollte einen anderen Flughafen wählen. Alles in allem kann man dort einmalig einen schönen Urlaub verbringen.
Stayed 9 nights in Aug 2022
Response from Marialena Guest Relations on 11 Sept 2022
Dear Roman , Thank you very much for your nice comments and your rating review!We truly appreciate it and we hope to see you again next summer!Best regards, Sunshine Beach Crete Team

10/10 Excellent

Federico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buon hotel all-inclusive con stanze vista mare. Si trova proprio sulla spiaggia. Noleggiando una macchina si possono visitare posti bellissimi
Stayed 8 nights in Aug 2022
Response from Vassiliki on 20 Aug 2022
Dear Federico,Thank you for taking the time to write your review of our property. We really appreciate your comments. Our staff members take their roles in our industry very seriously and try, every day, to provide quality customer service, that our guests expect.Thank you again, and we look forward to seeing you on your next trip to Sunshine Crete!Best Regards,

8/10 Good

Laurent

Liked: Cleanliness, staff & service, amenities
personnels efficaces service restauration, chambres, bars et animation. alimentation et boissons all inclusive correct. belles piscines. quelques bénols pour l'amélioration : le sauna en panne, quelques transats défectueux. je reviendrai dans cet hôtel
Stayed 14 nights in Jul 2022
Response from Marialena Guest Relations on 3 Aug 2022
Dear Laurent , Thank you very much for your candid review of your recent stay at our hotel.Your feedback is extremely important to us as we strive to improve at each and every stay. We hope to see you again next year. Best Regards, Sunshine Beach Crete Team

6/10 Okay

Thi Mai Lan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
MAD VAR IKKE GODT
Stayed 7 nights in Jul 2022
Response from Marialena Guest Relations on 3 Aug 2022
Dear Thi Mai Lan , Thank you for your comment review. Your feedback is extremely valuable to us ! We strive to improve with each and every stay. Best regards , Sunshine Beach Crete Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good hotel, in great need of renovation and a lot better sport facilities.
Stayed 14 nights in Jul 2022
Response from Marialena Guest Relations on 3 Aug 2022
Dear Guest , Thank you very much for your candid review of your recent stay at our hotel. We really appreciate your comments about aspects of the facilities that need updating. We strive to improve with each and every stay. Best regards , Sunshine Beach Crete Team

2/10 Terrible

Shawn

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 10 nights in Jul 2022

8/10 Good

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo villaggio pulito, ideale per famiglie aggiungerei qualche pietanza e frutta in piu al bar dellla spiaggia e una merenda oltre le 16.
Stayed 10 nights in Jun 2022
Response from Sunshine Crete Beach Team on 22 Jun 2022
Dear Marco, Thank you for your kind comments! Your remarks are more than welcome and will be noted. Hope to see you in the future in Sunshine!

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHRISTINE
Merci vraiment TRES BIEN !
Stayed 11 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Outrated hotel regarding its 5 stars, one could expect more with 2021 and not '90s standards. Still, a fair price. Very good for families withs kids and toddlers. The beach is outstanding, the pool and the kids pool very nice also. The food is not good, at a level of a kid's birthday party. The drinks also, of the lowest possible quality (but noone seems to bother). Cleaningness is good, but the rooms are old and oldness always gives the impression of being unclean, especially in the bathroom. The umbrellas must be 20 years old minimum, which is unacceptable for me. I can understand that a full renovation may not be possible, but bying 200 new umbrellas cannot be that difficult. After all, we had a nice stay, but it depends on one's expectation: if you seek 5 star accomodation and luxury, its not. If you seek a relatively cheap stay, family-friendly, with a superb beach a few steps away, its nice.
Stayed 2 nights in Sep 2021

10/10 Excellent

EPSEVIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The two biggest positive points to this hotel are 1. the personnel and 2. the lovely beach. What stood out was how accommodating and friendly the kitchen and animation staff were. They really looked out for my children, and that's what allowed me to have a pretty OK time there. The beach was a pretty pebble beach. Unfortunately, the beach chairs and umbrellas were pretty outdated and almost blew away numerous times due to the crazy wind. (I had never experienced wind like that before). The umbrellas provided no real protection agains the sun, as they had slits in them. Nonetheless, the beach itself is lovely. My children loved the kids' pools and the giant slides as well as the animation team. Their favorite was the disco nights. They also getting their own drinks at the snack bar. The room was, well, not great. The toilet seat moved to the side and nearly broke off every time we sat down on it, the shower head never worked (and water spilled out the sides and not the front), there was no coffee or tea maker, and the beds were absolutely unbearable. I could feel the springs in my back, as could my husband. We didn't sleep that entire week. The food was bland. It's all inclusive, which to some could be appealing. We went for less risky dishes, (Greek salad, fries, and yogurt.) We ended up eating at the delicious tavern that was a 10 walk away on the beach. The extra money spent was worth it because the food was great there. Overall, an OK experience, but not amazing.
Stayed 7 nights in Jul 2020

10/10 Excellent

ELEFTHERIOS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Taras

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder
Coruna bedingt war Hotel fast leer. Platz am Strand- kein thema.
Stayed 11 nights in Aug 2020
Response from Vassiliki Sunshine Crete Beach Team on 26 Aug 2020
Thank you Taras for your comments. Waiting to welcome you with us next year! Till then stay safe!

10/10 Excellent

SOFIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
δανικο για οικογενειες
πολυ ευγενικο προσωπικο, ωραια δωματια, τελεια τοποθεσια ιδανικο για οικογενειες
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not again
Mass Tourism Style All Inclusive. No high quality. Not even 4 or 5 Star for us. Rooms are old. Queues were disturbing and the drinks had no high quality. For good quality drinks extra payment was necessary. Too expensive for everything. Was nothing for us. For a cheap beach hotel its ok.
Stayed 2 nights in Aug 2020

10/10 Excellent

PAOLA, MILANO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PERSONALE FANTASTICO ANIMAZIONE SARA DIEGO CAROLINA IL TOP PULIZIA OK DISPONIBILTA' OK
Stayed 14 nights in Aug 2020
Response from Vassiliki Sunshine Crete Beach Team on 26 Aug 2020
Thank you Sarah for your nice comments! We hope to welcome you for your future vacations, Till then stay safe!