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SERVICE, SERVICE, SERVICE
EXCELLENT SERVICE!!
Exceptional Customer Care by Anna, Areti, Christina, Eleni, Liana, Nikitas, Chris and others. What fabulous management. Our stay was truly amazing. Thank You
Outstanding guest relations and attention to detail. Terrific staff, fabulous food, very clean and comfortable rooms. Wonderful beach and 3 pools. Best of all the human touch of outstanding service. Bravo, Bravo, Bravo.
Loved everything about our stay . Wonderful place and great atmosphere and people!!!
Very helpful with anything that you can think of!
Would definitely recommend this property 😁
This is a brand new hotel. Besides the 2 pools, it has direct access to the beach. The facilities are new but the design in the room doesn't seem very practical. There is no door between the bathroom and the bedroom. The light and temperature control switches are built into the wall and hard to find and use. Besides that, this is one of the better option if you are staying in Rethymno.
Beautiful new hotel but they are still working out kinks. We have been in Greece for 5 weeks to 6 different islands and it was the worst wifi we have had in our room. Also they placed us above the outdoor bar so people were smoking and we couldn’t even sit out on our balcony because of the smokers. Also when we arrived we took a shower and the tw drain was plugged. Took them about an hour to come fix.
Fabulous hotel, modern rooms as only 2 years old! Great lighting system. Sea view room good as better than facing other buildings. Nice food and good beach service. Could do with hand gel in restaurant. Enjoyed our stay and in a good position to walk into town.
Wonderful hotel made special by such lovely hotel staff.. everyone making your stay the very best it can be right from the moment you arrive. Quality rooms, lovely pools, and fantastic buffets. Loved staying here.
Great hotel. Room standard was high. Food and drinks also high quality. All of the staff were incredibly friendly and helpful, in particular Megi was brilliant and always kept our drinks topped up :D
Jack
Stayed 5 nights in Oct 2023
10/10 Excellent
Rebecca
Travelled with family
17 Oct 2023
Beautiful hotel, great service and delightful workers. Thank you for making it a wonderful experience!
A fantastic hotel with the most lovely staff - always so happy to help. Would definitely stay here again. Only minor niggles were a lack of storage in the rooms - no shelving or drawers, and it was a daily struggle to get a pot of tea.
Anna
Stayed 9 nights in Sep 2023
10/10 Excellent
Darryl
11 Oct 2023
Darryl
Stayed 5 nights in Oct 2023
10/10 Excellent
Rachael
Travelled with partner
11 Oct 2023
Liked: Amenities
Amazing hotel, service is incredible would love to come back!
This hotel is amazing!
As soon as you walk down the lobby, you can't help not to say wow.
Amazing path to the sea and private area to rest and order food. (There's a button to call for food and drinks!)
The staffs are all very friendly.
My only criticism is food. Many people say food was amazing but as an Asian customer I was a bit dissapointed that there were many duplicate menus for egg.. 3 egg omlets!
I wish there were fried rice/noodle and meat and fish options.
I chose full board option for two nights, expected a bit better quality menu.
We used spa and highly recommend their product including hamam experience. The package price wasn't bad considering it includes several massage menu and product as well. The staff is really friendly too.
The hotel was fantastic, it is all still very new and in great condition with very comfortable sun beds and good amenities in the room. The standout was the staff - they were all so friendly and went above and beyond, without being pushy. The area is very convenient with lots of restaurants on the doorstep and the old town a 45 min walk away. Would definitely return.
we loved our room which was the duplex. the Jacuzzi was a great addition to the room, especially that the weather was not warm enough to be in the beach or pool.
breakfast and dinner were superb.
hotel is very comfort, clean and very friendly.
highly recommended.
This hotel was absolutely wonderful. We spent time there for our honeymoon in August 2023 and the staff went above and beyond an already high standard of professionalism and friendliness. Everyone was very accommodating and from the first few minutes we spent on the property we realized this place was special. The room was modern, spotless and with a high degree of automation that we found very cool. Our room even came with a terrace and a Jacuzzi which was a great addition for those evenings watching the stars. The breakfast buffet was unbelievable with lots of fresh food and a great variety. The dinner buffet was also phenomenal although we only ate there once because we wanted to explore the many restaurants and streets of Rethymno that were bustling with tourists. The hotel is right on the water and has a beachfront that is very well maintained and supervised by staff who are ready to cater snacks from the bar. We never had an issue finding a space on the beach and the seats were comfortable and well covered by umbrellas. Overall we had an amazing time at Nautilux and we surely will stay there again when we come back to Crete. We wish we could have stayed longer. Highly recommend!
This place looks incredible and is basically brand new with all of the amenities you want…nice beds, shower pressure, pool, spa, restaurant, etc. About a mile walk to old town Rethymno, but good restaurants in the area and a nice beach out front. Definitely recommend this place.
Hotel is fabulous
Brand new clean and tidy
We had full board with drinks option
Has long as you don’t go crazy there is no actual limit to drinks the hotel policy is just a guide
Breakfast and dinner buffet style is great lots of options and of really good quality
The lunch menu is available for all hours in between or thereabouts
Food is good and on website says 30 dishes
The menu given doesn’t give you that many options but food is good
Maybe more choice there
The staff are hardworking and friendly and are a credit to the hotel always smiling and ready to help
Loved this place well worth a visit for couples and family’s with older kids
We had a very pleasant stay. Very friendly staff and good food. The only downside was that the plunge pool was in the shadows all day and the water in it was too cold. We didn’t use that.
Very nice hotel, and extremely modern. Pool and beach access was excellent. If you want to stay near the Rethymno town / on the main Rethymno beach, this looks like possibly the best hotel (we walked and drove the main beach and this appeared to be the nicest option). Also, the hotel has the advantage of a direct walk from the hotel pool to the ocean, while many other hotels you have to cross the street. Service was excellent and friendly and professional.
It is about a 5 minute drive to the main town, but a little far to walk (possibly 30 minutes or so).
Absolutely fabulous stay at Nautilux.
Friendly welcoming staff, luxurious rooms, great facilities and world class resort.
Perfect location on the beach yet within walking distance to Rethymno old town
Would definitely recommend you consider staying here when visiting Crete.
We found Nautilux to be a very friendly clean hotel with excellent amenities. Breakfast was a great selection and staff very accommodating. Liana who organised tours and day trips was excellent so helpful and friendly we were a family of 5 and we all loved it here only downside was internet was not good in our room
The is a top notch resort. The room was unbelievably nice, the staff was exceptional and the food was great. They went out of their way to accommodate food allergies. We used the spa services and highly recommend them. The beach was nice and quiet. The walk into town is doable but a little distance however we enjoyed the location and preferred being a little more secluded. You could also take a short taxi. We would highly recommend this resort and would come back again.