2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Mediterraneo Hotel - All Inclusive

4 out of 5
Mediterraneo Hotel - All Inclusive
Chersonissos, Heraklion, Hersonissos, Crete Island

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 54 reviews" "
Rating 8 - Good. 25 out of 54 reviews" "
Rating 6 - Okay. 10 out of 54 reviews" "
Rating 4 - Poor. 5 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

donna Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The food was good But the drinks were very poor. Very disappointing for an all inclusive Worst I ever saw on resort
Stayed 10 nights in Apr 2024
Response from TL on 1 May 2024
thank you for your review.

6/10 Okay

LeRoy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Concrete bridge over the Pool Collapsed, Broke in half and fell into the Pool. It is luck no one was under it. Very scared of the bridge from he mail hotel up to the rooms behind.
Stayed 8 nights in Apr 2024

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with good friendly staff.
Stayed 4 nights in Apr 2024
Response from TL on 13 Apr 2024
thank you for your kind review.

8/10 Good

Caroline

Stayed 3 nights in Jun 2023
Response from TL on 5 Jul 2023
Thank you for your review.

8/10 Good

Monika

Stayed 7 nights in May 2023
Response from TL on 24 May 2023
Thank you for your review.

8/10 Good

Catissa

Stayed 7 nights in May 2023
Response from TL on 13 Jun 2023
Thank you for your review.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2022

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked it and would stay again.
As a family we really enjoyed our stay here and would certainly go back there. The food was a good variety and plentiful, the hotel staff were were all friendly and helpful, the room we had was a four bed with the main bedroom having air con (the other room was a bit stuffy but the weather was very hot and the hotel itself is in a pretty good location with Hersonisos a 10/15 minute walk if you turn left, with shops bars and clubs. Turn right out of the hotel and it's a five minute taxi ride ( 8 euros) in to Stalida where there are mainly shops and family friendly bars, shops and very good restaurants. Our only gripes were the all inclusive alcohol which was fairly limited as we've stayed at similar hotels and they have a bit more to offer and the edge of the pool was quite slippy. But all in all it's a good place to stay. We like to mix it up a bit with a few nights in the hotel bar and restaurant and eating and drinking out and about which can be as cheap or expensive as you make it with a bit of research on google. Heraklion ( one of the main large towns) is worth a visit. It's half an hour on the bus and cost us €12.4 one way for a family of 4.
Stayed 12 nights in Jul 2022
Response from TL on 13 Aug 2022
thank you for your review.

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great staff
Stayed 11 nights in Jul 2022
Response from TL on 8 Aug 2022
Thank you for your review.

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall we where happy with the Hotel. The food was good and the staff where very nice. The pool was clean. The only issue we had was with the bar in the evenings. They often had only one barman on and where reluctant to serve more than one drink at a time. I would recommend the hotel though.
Stayed 10 nights in Jul 2022
Response from TL on 8 Aug 2022
Thank you for your review.

4/10 Poor

Gilad

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is very disappointed place. Nothing like the descriptions in your website
Stayed 3 nights in Jun 2022
Response from TL on 28 Jun 2022
thank you for your review.

8/10 Good

Kirsty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! We had a guest who was lactose intolerant and another who was gluten intolerant and the kitchen were very helpful with ensuring we got good food, and bought in gluten free bread and pasta for us. Amenities were great, and a brilliant karaoke etc in the evening run by the animation team! The reception and bar staff were absolutely fantastic. We really enjoyed our stay.
Stayed 6 nights in Apr 2022
Response from TL on 11 Apr 2022
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I had never booked an all inclusive stay. It was great. This hotel served 3 hot meals, buffet style, per day. They had many items to choose from, some Greek dishes, some German items, and some British. They had white wine, red wine, and beer on-tap. Certain long drinks were also included. There were 2 separate and large, beautiful pools. There was a cafe (included) located near one of the pools. The hotel was located right across the street. There is a main highway to cross but there was a tunnel, that ran under the highway, which you used to get to the beach. Every night there was a D.J. that played music and they would play music-themed games. This hotel is very children friendly. It could get very noisy and the children seemed to not have much parental supervision. There was a gym and a spa, they have a small store on the premises. The entire resort was well contained. We booked a villa which was roomy for 4 people. It had a large bedroom and a nice sized living room. The bathroom was modern, simple and clean. We had the second floor of a 2-floor villa. It had it's own entrance, a balcony/lanai with sliding glass door, and a beautiful view of the water. Each villa has a personal pool. The maids were friendly and our room was tidied daily. The area is nice with lots of archeological sites around, great convenience stores and a nice town center. It was a 20 min ride to/from the airport. I would book again.
Stayed 9 nights in Apr 2019
Response from harry on 16 Apr 2019
thank you for your kind comments and review.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
the pool and room photos on the website is not from this hotel significant amount of crockery was chipped hotel is osme distance from town and the sea
Stayed 7 nights in Oct 2018
Response from theoharrys Leontarakis on 24 Oct 2018
thank you for your review.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
One to avoid
This sounded like a reasonable place from the reviews however our experience was awful. Firstly all the pools are salt water which wasn't mentioned in the description. There is a constant stench of sewage around the resort. Guests leave towels on the sunbeds overnight to reserve them and staff ignore this. The beach volleyball court was covered in cat faeces. The food was very disappointing with no real distinction between lunch and dinner offerings and wasn't at all aimed to appeal to children. Odd choices of main courses such as rabbit and beef liver were provided and we struggled to find anything apart from pasta and salad to give the children. Drinks are poor quality especially the beer and wine. No drinks were available between 09:30 and 11:00 which we found odd. The reception staff did nothing to resolve a problem which we reported twice concerning our bathroom (emptying the bath would flood the bathroom as water came up through a drain in the floor). Our family room was well presented and the beds were comfortable. The air-con was inadequate and we had to ask for a fan. The room was made up each day but on two occasions maids let themselves into the room whilst we were there without sufficient warning, so don't expect any privacy! This hotel is far from the 4 star standard it claims to be and overall was a real disappointment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very close to beach nice location
Relaxing holiday, super friendly locals, lots of tourist destinations, easily accessible, nice beach.. Plenty of culture..lots of facilities in and out of hotel.. Nice hotel and very helpful and friendly staff made it a very pleasurable and enjoyable experience

10/10 Excellent

Marta, l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food and very nice staff!
Excellent food and very nice staff. Beach is 5 min walk from the hotel.

10/10 Excellent

LAURENT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel bien situé le personnel très agréable seul bémol l'insonorisation. Je conseille malgré tout cet hôtel.
Stayed 7 nights in Apr 2024
Response from TL on 10 May 2024
Thank you for your review.

10/10 Excellent

Sarah

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, beautiful view from balcony and food was good
Stayed 7 nights in Apr 2024
Response from TL on 14 Apr 2024
Thank you for your kind review.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour quelques cocktails dans le all inclusive seraient appréciés.
Stayed 7 nights in Aug 2023
Response from TL on 25 Aug 2023
Thank you for your review.

6/10 Okay

Michel

Travelled with family and small children
Disliked: Property conditions & facilities
Dålig diskade glas på restaurangen . Obekväma sängar . Inte 4 stjärnor hotel
Stayed 7 nights in Jul 2023
Response from TL on 2 Aug 2023
Thank you for your review.

4/10 Poor

Michèle

Travelled with family
Disliked: Property conditions & facilities
Slecht eten, verouderd, luidruchtig, ontbijt ok
Kamer is verouderd , zeker als ze het een junior suite noemen. Zeer luidruchtig en tot laat in de uren. Avond eten was vreselijk, geen smaak, echt een vreetschuur, veel te druk. Geen gebruik kunnen maken van de zwembaden dus geen mening, kinderspeeltuin is niet veel waard. Binnen in een donker hok is er nog een playgarden voor kleinere kindjes. Receptie is ok, ontbijt ook.
Stayed 1 night in Oct 2022
Response from TL on 16 Oct 2022
thank you for your review.

8/10 Good

MICHEL

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2022

10/10 Excellent

François

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hôtel !
Chambre avec vue superbe ! Vu le niveau de prestations, il ne manquait qu'un peignoir des pantoufles et une boite de mouchoir pour se croire dans un 4 étoiles. Salle de bain avec cabine de douche et grande baignoire profonde. Petit déjeuner très bien !
Stayed 5 nights in Sep 2019
Response from TL on 24 Nov 2019
thank you for your review.

10/10 Excellent

Nikolaos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Εξαιρετικό, θα το επιλέξω ξανά.
Ήταν καθαρό, ήταν ήσυχο, η εξυπηρέτηση από το προσωπικό ταχύτατη, ό,τι έπρεπε για το σήντομο χρόνο χαλάρωσης που διέθετα, για ένα βράδυ.
Stayed 1 night in Sep 2019
Response from TL on 3 Oct 2019
καλημερα, σας ευχαριστουμε για τα σχολια σας.

8/10 Good

Verified traveller

Liked: Staff & service
Séjour sympathique en famille Piscine d’eau de mer froide Piscine individuelle froide et avec plein d’indectes malgré les efforts du personnel Personnel et animateurs très très sympathiques Je conseille
Stayed 11 nights in Apr 2019
Response from harry on 12 May 2019
Thank you for your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bra mat och poolområde Sängarna var hårda och städningen var okej men inte mer.
Stayed 5 nights in Apr 2019
Response from harry on 3 May 2019
thank you for your review.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Chambre nettoyée quotidiennement ainsi que changement serviettes tous les jours. Nettoyage mal fait surtout dans la SDB.
Stayed 7 nights in Apr 2019
Response from harry on 25 Apr 2019
thank you for your review.

6/10 Okay

Seb, Nantes, fr

Travelled with family
Liked: Cleanliness, staff & service
Nous avons aimé le buffet très varié et d'amabilité du personnel. Par contre cet établissement est beaucoup trop bruyant! Nous etions face à la route et chambre au dessus de l'accès au local poubelles et aux cuisines, avec un défilé de camions.
Stayed 7 nights in Apr 2019
Response from harry on 20 Apr 2019
thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from theoharrys Leontarakis on 17 Oct 2018
Thank you for your review.

8/10 Good

jonathan, lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
+ Bien situė All inclusive tres correct plutot variė Propre Agreable - Literie moyenne
Stayed 7 nights in Sep 2018
Response from theoharrys on 26 Sept 2018
thank you for your review

6/10 Okay

Verified traveller

Avis hotel
Nous avons passé un agréable séjour, pour vous faire comprendre en francais Maria et Angelo sont top. Petit bémol pour le all exclusif, tous les cocktails sont payés seul le rhum, vodka, gin et uzo sont proposés en all exclusif et jusqu'à 23h. Après tout est payant. La nourriture est correcte, mais les thèmes reviennent d'une semaine à une autre (ex le samedi c'est mexicain). Nous avions une chambre familiale avec vue jardin, très calme. Je vous déconseille l'offre SPA que nous avons fait en famille pour 10 euros par personne, eau peu chauffée, et quasiment pas de bulles. L'hotel est à 10 minutes à pied du centre qui est très animé le soir, la plage n'est pas très belle, petite crique.
Stayed 11 nights in Jul 2018
Response from theoharrys on 26 Sept 2018
thank you for your review.

8/10 Good

Megan, Friesland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi hotel met een prachtig uitzicht!
Samen met vier vriendinnen verbleven in de villa's met een privézwembad erbij. Heerlijk was dit, omdat je direct vanuit je bed in het zwembad kon springen. Ook staan deze villa's op de berg, waardoor het uitzicht prachtig is. Zeker een aanrader!
Stayed 7 nights in May 2018
Response from . on 8 Jun 2018
thank you for your review.

8/10 Good

dom, Belfort

Liked: Cleanliness, staff & service, property conditions & facilities
Cadre agréable. Hôtel confortable dans un beau décor. Personnel très agréable et compétent. Grande salle de restauration jolie mais bruyante. Grande variété de plat et copieux mais de qualité moyenne.
Stayed 7 nights in Apr 2018
Response from harry on 24 Apr 2018
thank you for your review.

10/10 Excellent

Zap, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel in Strandnähe
Hotel sehr schön, saubere Zimmer, Personal sehr freundlich und hilfsbereit. All Inclusive.... einfach wunderbar. Wirt haben meistens das hervorragende Frühstück genossen und waren den ganzen Tag auf Tour. Abendessen einfach lecker.
Stayed 7 nights in Sep 2017

4/10 Poor

honora, PARIS, FRANCE

Liked: Staff & service
Disliked: Property conditions & facilities
hotel familial, plutôt impersonnel.
mauvais rapport qualité/prix : nourriture variée mais très quelconque - fruits coupés en morceaux indigne d'un hotel étoiles (les bananes en 4) vue la grande capacité d'accueil aucune animation. Plage la plus proche à un quart d'heure et payante ! (9 euros pour 2) un non sens en Crète !!!. climatisation quasi inexistante : obligation de régler à 16 degrés c pour avoir 25/26 degrés C. De plus la clé alimentant l'électricité, à chaque sortie de la chambre la climatisation s'arrête et il faut plusieurs heures pour refroidir la pièce :UN ENFER POUR TROUVER LE SOMMEIL. a mon sens ne vaut pas un 4 étoiles (je voyage souvent avec le groupe Accor MERCURE ET AUTRE SIMILAIRE qui sont des 4 étoiles : aucune comparaison. n'ai pas retrouvé une prestation égale, sauf la qualité de l'accueil salle de restaurant très très bruyante ! a mon sens cet hotel serait très bien s'il avait un restaurant pour proposer le choix entre la pension complète ou la demi pension, et donc une meilleure qualité de restauration. ayant loué une voiture pour explorer la Crete, nous n'avons déjeuné que 2 fois en 15 jours. De plus, nous préférions acheter des boissons car ceux proposés en all inclusive sont vraiment de très mauvaise qualité.. salle de bain plus qu'exiguë !!! douche, lavabo et toilette tiennent dans 3 mètres carré ! du jamais vu dans un 4 étoiles !
Stayed 14 nights in Aug 2017

8/10 Good

ANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ιδανικό για χαλάρωση λίγων ημερών.
Ιδανικό για οικογένεια με παιδια. Άριστη σχέση τιμής - υπηρεσιών.

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, room comfort
hôtel au bon rapport qualité prix
appartement avec piscine privative enfin 5 piscines donnant les unes sur les autres pas de plage à proximité nécessité d'une voiture

8/10 Good

armando, Versailles

Liked: Cleanliness, staff & service, property conditions & facilities
Paysage zen
Hôtel agréable seul bémol animation en deçà du niveau de l hôtel' il y a les installations mais les animateurs ne se sentent pas concernés...dommage..

8/10 Good

Sabrina

Liked: Cleanliness, property conditions & facilities, room comfort
Très bon accueil, arrêt de bus devant l’hôtel, plage juste en face mais trop touristique, on est quasiment obligé de payer des chaises longues et parasols si on veut y rester car il n'y a pas de place sur le sable. La plage de Malia, bien plus agréable n'est pas loin (seulement 5minutes en bus). Autres : Piskopiano est un jolie village, et excursions à l'île de balos magnifique!

8/10 Good

Caroline

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon séjour
très bon séjour en tout compris. chambre avec vu superbe sur la mer et la piscine, seule petit souci bruit de la rue et du bar le soir (animations).

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Personnel très sympathique
Le personnel est très chaleureux les repas sont de bonne qualité !par contre club n'est pas pour les enfants français et les chambres sont vieillottes mais propres (noter également que le 3 eme enfant dort sur le canapé qui n'est pas un convertible !!!!)

8/10 Good

Fre, hostens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
TRes bonne formule all inclusive : buffet copieux et diversifié. Chambre confortable, insonorisee et suffisamment spatieuse pour une famille.Piscines entretenues et agréables avec bains de soleil.On a été surclassé avec chambre vue sur mer. Animations musicales le soir mais arrêt à 1h maxi pour respect du calme Personnel souriant et attentif. Possibilité de louer voiture sur place

8/10 Good

michael a.

Liked: Cleanliness, staff & service
Hôtel très bien
Hôtel bien placé si véhicule, sinon dans l'ensemble tout c'est bien déroulé pour nous. Le personnel est très agréable.

2/10 Terrible

fabio, Reims

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Tout inclus inexistant, Buffet affreux
Nous étions en all inclusive, nous avions le droit qu'aux boissons locales" ouzo, raki et brandi" tous les coktails étaient payant, complètement mensonger de la part d'Expedia. Concernant le repas: tous les soirs la même chose, pas de viande ni poissons grillés, dessert insuffisant et degueulasse. Au Ptit déjeuner pas de jus de fruit frais, ni croissant ect.... Je déconseille formellement cet hotel

8/10 Good

celine, clermont ferrand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceuil excellent, proche de la plage
Acceuil excellent on nous a attendu pour le repas du soir malgré notre arrivée un peu tardive et joli attention pour l'arrivée dans les chambre corbeille de fruit, bouteille de vin et fleur naturel en déco ! Personnel aux petits soins, piscine propre et beaucoup d'équipements pour les enfants. Un peu déçu sur la nourriture menu répétitif !

6/10 Okay

Verified traveller

Liked: Staff & service
hôtel accueillant, proche de la mer
hôtel à 30mn de l'aéroport d'Heraklion, bien situé pour visiter l'Est de l'île.

6/10 Okay

estelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel vieillissant avec un personnel irréprochable
Hotel vieillissant sans animation particulière mais un personnel toujours à l'écoute et avec le sourire. Plage difficile à trouver. Centre ville proche de l'hôtel. Nourriture très convenable pour un all inclusive avec spécialités crétoises tous les soirs.

10/10 Excellent

Hélène et Phil, Lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent accueil
accueil et managers à l'écoute, attentions et services en plus : on en redemande !