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Property was nice but the only thing which could have been better if it was clearly mentioned that some of the dine options will be closed and will open later in the season.
Response from Euphoria Resort Team on 21 Sept 2023
Thank you for taking the time to review us!We are glad to know that you have enjoyed your stay with us and we look forward to having the pleasure to welcome you again in the near future.
The main problem is not enough employees.
This makes the service and maintenance poor.
For example: the pool waiters and the children's and infants family club opens at 10am cause all of the employee's are in breakfast service
Verified traveller
Stayed 5 nights in Aug 2023
Response from Euphoria Resort Management Team on 26 Aug 2023
Dear Guest,We would like to warmly thank you for your preference towards Euphoria Resort, as well as for your valuable feedback. We feel grateful for the time you dedicated to share the holidays’ experience you had at Euphoria Resort.We would like to let you know that our aim is to make you feel happy and offer you memorable moments in our resort, therefore we regret to read that we did not meet your expectations, and we wish to have another chance in the near future to renew your whole experienceHowever, please let us clarify that we have successfully completed the recruiting period with a very well trained and educated staff, including professionals and trainees. Furthermore, we offer an extended timetable to our kids club from 10:00 am until 22:00 pm which always pleased our guests, according to the comments we have received, although your opinion is more than respectful and we will carefully examine it with the management team. Besides, please be kindly informed that the issue with the kids club employees you mentioned may refer to a misunderstanding, as our professionals are working only at the kids club, not in the breakfast service.Even more, our personnel are always more than happy to accommodate any request of yours. In the meantime, our genuine Cretan hospitality and the personalized service offered by our staff are the main reasons our guests choose to come back again and prefer our resort for their vacations.Indeed, we really hope you had contacted our Guest Service team, while you were still in-house, so we could provide you clarifications and explanations, as well as discuss this matter and try to do our best to meet your expectations.Honestly, it will be our pleasure to welcome you again in your next trip to Crete and offer our best services!Kind regards,
The service is terrible, the staff is robotic and not empathetic to the guests. Not enough staff members. Weak AC and no one to talk to.
The GYM is hot like a sauna, unbearable.
In contrast, the facility is terrific, feels brand new and esthetic, though the potential of this property is so much higher, if only the service was even average.
Yitshak
Stayed 5 nights in Aug 2023
Response from Euphoria Resort Management Team on 26 Aug 2023
Dear M. Yitshak,We would like to warmly thank you for the time you took to write your review.Since we always focus on delivering a great experience to our guests, we feel sorry that we did not meet your expectations.We consider our guests’ feedback very important, thus we would like to reassure you that we will take your comments into consideration. We are sorry to read your comments about our staff and to be honest we are very surprised, as our genuine Cretan hospitality and the personalized service offered by our staff are the reasons our guests choose to come back again and prefer our resort. Please be so kindly informed that our staff is very well trained and educated, and always more than happy to assist you and make you feel at home.Nevertheless, please let us clarify that Euphoria Resort is a family friendly resort, which thanks to its architecture and size, offers facilities and services for all types of vacationers (family, couples, singles etc.). Moreover, we would like to note that our Gym is always air-conditioned, while our rooms offer a strong eco air-condition system, always with respect to our guests' conformity, as well as the environment. Indeed, we really hope you have contacted our Guest Service team, while you were still in-house, so we could discuss this matter and try to do our best to meet your expectations. We really hope to have the chance to have you back soon to offer you an unforgettable holiday experience.Warm regards,
Really nice resort. Top class faculties. The swimming pool is simply superb. To top it off, the staff is world class. Very friendly, provide very frequent service and approachable with a smile
Prashant
Stayed 5 nights in Jul 2023
Response from Euphoria Resort Management Team on 21 Jul 2023
Dear Guest, On behalf of every member of our Euphoria Resort Team, we would like to express our deepest appreciation for your flattering words.We really appreciate your positive comments on the customer-oriented service provided by our friendly staff members. Rest assured that we will gladly transfer your feedback to each one of them, as they do their best to offer a memorable experience to all guests.We would be more than glad to see you again in the near future!Kind Regards,
10/10 Excellent
Alessia
8 Jul 2023
Alessia
Stayed 3 nights in Jul 2023
Response from Reservations Team on 7 Aug 2023
Thank you for your positive feedback.Looking forward to welcoming you in the near future!
Great. Really great. Food excellent. Super clean. Right on the beach.
Daniel
Stayed 5 nights in Oct 2022
Response from Euphoria Resort Team on 28 Oct 2022
Greetings from the Reservations Department of Euphoria Resort!Firstly, we would like to thank you for your preference towards our hotel.Thank you for your kind words.We will be happy to welcome you again.
Our family had a wonderful time! The beach was incredibly beautiful and the property is very well maintained. The entire staff, especially Marina, were friendly and helpful. We are counting the days until we go back next year.
The property is great if you’re a family looking for an enclosed safe environment. If you want more of the Crete Island experience I’d suggest something more open to the Crete landscape. Front staff needs to be less snooty and the check in process is ridiculous. Guests want to check in not spend their vacation on the sofa waiting for the entire process to end.
Excellent pool and available activities at the resort we were just disappointed that everything opened late and closed early so it felt like we were not able to make the most of our short stay.
This resort is a real gem ! Good food for all inclusive , tremendous selection and great service. Food fo any palate - the hotel is quite new and very modern and spacious - and easy for every age group to find what to do. Really an amazing experience !
Amir
Stayed 4 nights in Jul 2022
Response from Euphoria Resort Team on 19 Aug 2022
Thank you so much for taking the time to review us. We are glad to know that you have enjoyed your stay with us.It will be our pleasure to welcome you again!
This is one of the best places. There’s only one thing that needs improvement and that is entertainment. Wish they had more of a club music night. More activities for kids from 12 tp 17. Otherwise this place is perfect to spend a few days.
Pili
Stayed 3 nights in Jun 2022
Response from Euphoria Resort Management Team on 22 Jun 2022
Dear Guest,
We thank you for taking the time to write this excellent review!
It is our pleasure to read that you have found Euphoria Resort as one of the best places you have visited.
We have noted down your comment regarding the entertainment and we thank you for bringing this to our attention. Furthermore, allow us to say that the teen's activities program is available during high season, however, we still offer a range of options from the activities program. Of course, our teenagers can find available further activities such as watersports, tennis, football, ping pong and more.
We would like to thank you once again for choosing your stay with us. We hope we have the chance to welcome you back in the near future.
Best regards,
Response from Euphoria Resort Management Team on 14 Jun 2022
Dear Dan,
We sincerely thank you for taking the time to share your lovely review regarding your recent stay at Euphoria Resort.
It will be a great pleasure to welcome you back in the near future for one more euphoric stay!
We remain always at your disposal.
Best Regards,
Beautiful resort! The food was great and the service was fantastic! Highly recommend, we had a wonderful stay.
Chasity
Stayed 9 nights in May 2022
Response from Euphoria Resort Management Team on 14 Jun 2022
Dear Chasity,
Efharistoume! We thank you for sharing your experience whilst at Euphoria Resort!
It is our pleasure to read that we have met your expectations and that you are highlighting the service and your dining experience. We will make sure we pass on your positive comments to the rest of our team.
Thank you for recommending Euphoria Resort and we hope to have the opportunity to welcome you back in the near future.
Stay safe.
Best regards,
The resort is amazing, we took a sharing pool room and the room was very big and comfy. The bar was good with a lot of drink choices, and the staff was friendly nice and very professional. We also got a massage at the hotels spa, which was amazing!!
There was a variety of food choices but the food was pretty average and we expected better. In general it was an amazing stay and I’ll come back for sure!
Max
Stayed 3 nights in May 2022
Response from Euphoria Resort Management Team on 14 Jun 2022
Dear Max,
We would like to thank you for choosing Euphoria Resort as well as for your exciting review!
We are delighted to read that you had a memorable experience at our premises and specifically that you were amazed by the service provided by our professional and attentive staff members. We reassure you that we will forward your praising comments to them as they are a great reward for their notable effort.
We thank you for your warm recommendation and we truly hope to see you again in the near future.
Until next time, we wish you all the best!
Best regards,
From the moment we stepped onto the Euphoria Resort we felt welcomed and at ease. The staff, especially Martina, was incredibly kind and helpful. Our room was beautiful. All of the amenities were fantastic. And the food was delicious. We didn’t want to ever leave and we will be back!
Olivia
Stayed 3 nights in May 2022
Response from Euphoria Resort Management Team on 14 Jun 2022
Dear Olivia,
We thank you for taking the time to write about your recent stay at Euphoria Resort.
We are delighted that you all had a relaxing time while staying with us and felt well looked after even from the first moment of your arrival. We also appreciate your positive comments regarding our facilities and the food options.
It will be our pleasure to welcome you back for another memorable and euphoric experience soon!
Best regards,
Fantastic resort. Very clean friendly staff good food and a beautiful place to go back to
EMMANUELA
Stayed 4 nights in Oct 2021
Response from Euphoria Resort Team on 10 Nov 2021
Thank you for sharing your experience at Euphoria Resort!
We are glad to know that you have enjoyed your stay with us and we look forward to having the opportunity to welcome you again in the near future.
We had a fabulous stay, despite of the colder and windy weather. The resort is really nice, plenty of food to choose from and lot of drinks also. Shame that the internal pool and sauna was closed still (due to Covid pre-cautions).
Vera
Stayed 7 nights in Sep 2021
Response from Euphoria Resort Team on 12 Oct 2021
Thank you for your valuable time spent to give us your feedback. We appreciate it. We hope we will meet you again in near future.
If you’re looking for peace and quiet this is not the place. This hotel is geared more for families with children. Place was very clean. The rooms with the shared pool should have larger signs of the pool rules. There was no respect with privacy and young adults jumping in the water and very loud.
Verified traveller
Stayed 3 nights in Aug 2021
Response from Euphoria Resort Team on 7 Aug 2021
Thanks for staying with us. We appreciate your feedback!
No coffee in the room for the mornings. Disappointing for a 5 star.
Lisa
Stayed 3 nights in Sep 2020
Response from Euphoria Resort Hotel Management on 8 Sept 2020
Dear Lisa,
good morning from Euphoria!
Thank you very much for your feedback.
The Euphoric & Safe Protocol complies with
the World Health Organization and the Greek
Government health authorities. Some of hotel facilities/services have been adjusted accordingly. However, guests should contact the front desk agents, as some facilities, like coffee and tea upon request, may be provided.
We hope to get the opportunity to welcoming you again in the near future.
Euphoria Resort Hotel Management.
Response from Euphoria Resort Hotel Management on 2 Aug 2019
Dear guests,
thank you for your time rating our property.
Here at Euphoria Resort we consider all guest comments to be of utmost importance, enabling us to constantly evaluate the level of the services offered and take corrective measures where necessary.
We hope to have the opportunity welcoming you once again in our hotel and try to exceed your expectations
Sincerely,
Euphoria Resort Hotel Management
10/10 Excellent
Verified traveller
22 Jul 2019
Verified traveller
Stayed 5 nights in Jul 2019
Response from Euphoria Resort Team on 25 Jul 2019
Thank you for rating us!
We look forward to welcoming you again!
The hotel was modern and clean with exceptional grounds. The staff was very pleasant, and I especially liked the fresh juice bar by the pool and the hotel had planned kids events.
Seth
Stayed 3 nights in Jul 2019
Response from Euphoria Resort Hotel Management on 11 Jul 2019
Dear Guest,
Thank you very much for your stay in our house and for taking the time to write a review here.
We are very pleased that you found everything again to your best satisfaction, and you have felt completely comfortable.
We look forward to your closest stay here in the hotel.
Until then we wish you all the best!
With warm regards,
Euphoria Resort Hotel management
Room was clean.
Suites need to have more exclusive benefits.
Bathroom needs more stuff! (Vanity kit, sponge, and more 5 star hotels stuff)
Breakfast buffet wasn’t good at all. Food was tasteless! Dinner buffet was the same too.
Service overall was average not a 5* hotel.
Verified traveller
Stayed 3 nights in Jul 2019
Response from Euphoria Resort Hotel Management on 9 Jul 2019
Dear Guest,
Thank you for taking the time to write your review on the website of Expedia.
We regret to read that your stay did not meet your expectations and we assure you that we are taking seriously into considerations your remarks.
We are constantly seeking to improve our services, therefore, feedback from our guests is very valuable to us.
We hope we will have the opportunity to regain your confidence should your travel plans include Euphoria Resort in the future.
Best regards,
Euphoria Resort Hotel Management
Response from Euphoria Resort Management on 7 Jul 2019
Dear Guest,,
Thank you for taking the time to share your thoughts on Expedia, this is sincerely appreciated. We are glad that you liked your experience!
We look forward to hearing from you and to welcoming you back at Euphoria Resort.
Best regards,
Euphoria Resort Management
10/10 Excellent
Verified traveller
24 May 2019
Verified traveller
Stayed 4 nights in May 2019
Response from Euphoria Resort Team on 24 May 2019
Thank you for choosing Euphoria Resort for your holidays!
It will be our pleasure to welcome you again.
Great experience I will recommend this hotel for family holidays. Even was an all inclusive hotel you feel a luxury atmosphere with very good quality and tasty food.
Andreas
Stayed 2 nights in Aug 2018
Response from Euphoria Resort Management. on 20 Feb 2019
Dear Andreas,
Many thanks for your stay in our house and the subsequent evaluation and
recommendation here on Expedia.
We are pleased that you had a great time with us and have returned with
equally beautiful memories back home.
We look forward to seeing you soon at Euphoria Resort.
Until then we wish you all the best
My stay was great minus a few minor things. Our room wasn’t ready on time. When they took us to our room the lamp next to the bed still needed to be fixed. We had to wait for maintenance to come. Also they brought us the wrong suitcase to our room. They eventually found ours and brought it right away. The staff is really friendly and I see they are working hard. We checked in on a Tuesday and checked out on a Friday. They should have more waiters during breakfast. We finished our breakfast and were still waiting for coffee. When I flag down our waitress she brought them right away but my coffee had a hair in it and she had to come back with a new cappuccino. We had a massage at the spa which was amazing and dinner at the Chiefs grill was great. One time they got my order wrong. I ordered a medium steak but it came out medium rare. They were quick in bringing me a new one. Room service did leave a dirty rag after cleaning on the couch next to my clothes. That was a little upsetting. The AC kept shutting off in the middle of the night. We would wake up sweating and had to set the thermostat back down. Besides this the staff at the pool bar were great. I believe one of the ladies name was Christine and she made sure we were having a great time and our drink would come out at a decent time. One last thing,we had ordered a breakfast basket to pick up in the morning to take with us. It ended up not being ready and we had to leave for our tour. We just got a lot of “I’m sorry”.
Chrystle
Stayed 3 nights in Jun 2018
Response from Euphoria Resort Management on 20 Feb 2019
Dear Chrystle,
Thank you very much for choosing to stay at Euphoria Resort
and for taking the time to post your review.
We are constantly seeking to improve our services, therefore,
feedback from our guests is very valuable to us.
We will take your precious comments into account
to keep improving our service quality.
We hope to have the opportunity welcoming you once again in our hotel
and try to exceed your expectations
We’ve stayed here before and it was perfect from start to finish. But this time we were somewhat disappointed. The first three days were perfect but then suddenly the resort started closing fascilities and restaurants one after one because the whole resort was about to shut down on 11/4. That meant that the food court by the pool closed, the dining options became less and you could easily tell in the quality of the food that the options were less and less by the buffet. Very disapponting. If you take full price, you offer full service til the end!
Euphoria Resort is a perfect place where spend your holidays. A new big structure with all inclusive treatment and all the conforts: 5 restaurants with a good selection of food, a fantastic swimming pool and direct access to the sea (not the best beach of the Island in particular for the baby).
Only one negative thing: the cleaning of the room is not a five star level.
Francesco Maria
Stayed 14 nights in Aug 2023
Response from Euphoria Resort Management Team on 20 Sept 2023
Dear M. Francesco Maria,Thank you for the time you dedicated to share the holidays’ experience you had at Euphoria Resort with us! We are very happy to hear that our services made such a positive impression and that you had a memorable experience.We strive to provide memorable experiences for our guests, and it is wonderful to hear that we succeeded.Cleanness is one of our priorities and we were surprised by an issue mentioned relevant to that.We hope you have discussed this with our staff during your stay here in order to try satisfying any particular need of yours, while you were still in house.We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.Thank you once again for choosing to stay with us and we look forward to welcome you back very soon.Kind regards,
Wunderschöne, gepflegte und moderne Hotelanlage. Der Strand ist schön, um sich einen Sonnenauf-/untergang anzuschauen aber für Strandspaziergänge aufgrund der Steine nicht ideal. Tolle Poolanlage und leckeres Essen.
Es gibt wunderschöne Strände, welche jedoch meistens zwischen 30 und 90 Autominuten entfernt sind. Falls man den Tag nicht nur in der Hotelanlage verbringen möchte, empfehlen wir einen Mietwagen. Kostenlose Tiefgaragen Parkplätze sind vorhanden und die Strassen auf Kreta in einem meist guten Zustand.
Martina
Stayed 7 nights in May 2023
Response from Euphoria Resort Management Team on 21 Jul 2023
Dear Mrs. Martina, We cannot thank you enough for your generous review and for choosing Euphoria Resort for your holiday vacation in Crete.It comes with great joy that you had a wonderful stay with us, as guests' satisfaction is our number one priority. We also thank you for highlighting our facilities and our beautiful beach, which has been awarded with the "Blue Flag", for a consecutive year.We will be delighted to welcome you back anytime in the near future.Best Regards,
Personnel super accueillant.
Le resort est probablement moins agréable en haute saison mais vraiment génial en dehors.
Super pour les familles aussi !
Léo
Stayed 3 nights in May 2022
Response from Euphoria Resort Management Team on 14 Jun 2022
Dear Léo,
Thank you for your generosity and the time you took to write this excellent review.
We are delighted to read that you had a wonderful holiday with us and could especially enjoy our personalized service.
We are looking forward to welcoming you back!
Best regards,