Top Hotels Near Great Smoky Mountains Expo Center in White Pine from NZ$111

"Fire alarm went off at midnight. The room door and bathroom door had to be slammed shut to actually stay closed. Beds were extremely hard. Elevators quit working. Ice machines were broken. The late night bracelet was a joke, only 2 things stayed opened. "

"Clean, wonderful, outdoor area was lovely with the pool and fire pits and musicians. Wish we stayed longer "

"Got to the hotel after an 8 1/2 hrs drive for the front dest just to say there system was down and couldnt do checkins. Thankfully I was able to call Travelocity and am supposed to be refunded"

"Breakfast menu was pretty standard for hotels. The room was very spacious modern and clean. Staff very friendly. The pools were great! "

"Unfortunately, our experience was significantly impacted by multiple service and room failures from the moment we arrived. 1. Registration Delay: At check-in, there was a system issue where my reservation displayed an incorrect card number, resulting in an approximately 30-minute delay. During this time, my family - including three young children (ages 5, 7, and 9) - had to wait outside in the car, which was highly inconvenient after travel. 2. Clogged Lavatory (Unusable Sink): The lavatory in our room was clogged and completely unusable. A maintenance staff member later confirmed that the issue was due to a faulty stopper, indicating a pre-existing maintenance problem. The alternative sink near the coffee machine was too tall for our youngest child to use safely, making the room effectively unsuitable for our family. I reported this issue to guest services and was assured that it would be addressed promptly. However, no one arrived for over 45 minutes, forcing me to remain in the room while the rest of my family went to the waterpark. This not only caused inconvenience but also disrupted our plans and took away from our family time together, which was a primary purpose of our trip. 3. Shower Issue: The following morning, we discovered that the showerhead was loose and the water flow was slow, further affecting the usability of the room. Overall, these issues reflect a failure to provide a functional and properly maintained room, along with delays in service response."

"It was ok"

"Great place to stay. It has a lot to offer for kids. The condos are also an half mile away from Walmart. Very convenient to family fun activities."

"One of the best resorts I have ever been to. I will say though even though it's a resort I spent over $25 for a one chobani yogurt, one small Togo cereal, milk, orange juice and two coffee's."

"Key cards wouldn’t work. The lady when we arrived late in night she was very nice and she made an attempt at conversation and made me feel welcomed. The room was clean. Air conditioning worked decently. At checkout the other lady clearly had been there longer had caught an attitude and was clearly very angry and annoyed with the previous staff that helped me not being able to get the key to work. Which I did not like she did not make me comfortable there should have been no outburst from her. I’d rather have a staff member who couldn’t get my card working then one that thinks she can be hostile and get an attitude over another employee I was unimpressed with th senior staff "