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Reviews of B&B Hotel Graz-Hbf

2 out of 5
B&B Hotel Graz-Hbf
Annenstrasse 58-60, Graz

Reviews

8.2

Very good

Rating 10 - Excellent. 143 out of 467 reviews" "
Rating 8 - Good. 226 out of 467 reviews" "
Rating 6 - Okay. 68 out of 467 reviews" "
Rating 4 - Poor. 21 out of 467 reviews" "
Rating 2 - Terrible. 9 out of 467 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

MARTIN

Stayed 1 night in Sep 2023
Response from Ihr Aufenthalt on 4 Dec 2023
Vielen Dank für Ihre Bewertung. Uns ist es besonders wichtig, unseren Gästen einen schönen und erholsamen Aufenthalt zu ermöglichen. Ihr ehrliches Feedback hilft uns dabei, uns weiter zu verbessern.Es tut uns leid, dass Ihre Erwartungen nicht erfüllt wurden. Ihre Kritik nehmen wir ernst und nutzen diese, um unseren Service weiter zu verbessern. Wir werden unser Bestes geben, um Sie bei Ihrem nächsten Aufenthalt wieder von uns zu überzeugen.Ihr B&B Team Hotel Graz Hbf.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great area. Super handy for the train station and the main inner city was within walking distance (as well as the tram if you're lazy). Room was spacious and there was Sky Sports on the TV?? There are no room keys, only codes which was handy because there was no issue with forgetting/losing the key, though you had to make sure to remember your code. Staff were nice and helpful.
Stayed 2 nights in Jul 2023
Response from B&B Hotel Graz HBF on 23 Aug 2023
Dear Kevin! Thank you very much for your helpful feedback on your stay in our B&B Hotel. Are we going to see you soon again? We would be very happy about it! Best regards

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Good location but room is basic
The room was clean but basic, there was no chair to sit on just a couple of padded stools, no tea or coffee making facilities and almost no English TV channels. The door to the room did not close properly, it clicked closed but there was a gap between the door and the frame, it rattled and you could see the light of the hallway through the gap which did not make it feel very secure and you could hear people in the hallway. The beds were ok, however the reading lights were very bright and cant be moved and basically point right in your face. The bathroom was ok and over all the room was adequate but it was not a room that was particularly nice to spend any time in, luckily that was not our plan. The hotel was adequate for our needs and the location near the train station and the town was good which was one of the main reasons we booked, but would probably not stay there again if we return to Graz
Stayed 3 nights in Feb 2022

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet customer service and very gracious.
Stayed 5 nights in Jan 2022

6/10 Okay

Sara

Business traveller
Liked: Staff & service
Mediocre
This hotel was very okay, was disappointed not to have a fridge in the room. Very basic and relatively clean.
Stayed 1 night in Oct 2021

8/10 Good

dritan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

4/10 Poor

Alper

Travelled with family
Liked: Cleanliness, room comfort
Bed and breakfast (but the breakfast is paid)
Normaly it was good. but the problem is that we also thought that the breakfast was free, after we found out that it was paid we were really disappointed. The name is bed and breakfast, but breakfast is paid.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable and pleasant stay. Hotel staffs were very helpful for check-in, especially when we reached the hotel around midnight.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in Graz to go to the Formula 1 race so the hotel being close to the train station was its biggest benefit. The breakfast was decent too. It’s a bit of a walk from the old town center, but I didn’t mind that so much.
Stayed 2 nights in Jul 2021

8/10 Good

Chrysoula

Liked: Cleanliness, property conditions & facilities
Sleeping for a night through transit..
Overall ok experience.. unfortunately no parking covered found in the hotel as mentioned in the descriprion but when we arrived we had to check in ourselves on the system so noone there to ask for more.. we went around the hotel and finally found on street free until 8 am but we left at 6 am so we were lucky.. the room was clean but the hotel had a smell like it was closed for too long. The corridors have no windows so no fresh air.. same in the room we had to open our windows to freshen the atmosphere. If we couldnt find parking that would be very bad.. there was emergency numbers but we asked people on street if road was safe to park and all said yes so we left it there
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Nice and clean room, friendly staff. The only bad thing was a terrible noise from the street (cars, trams, drunk people), it was almost impossible to sleep.
Stayed 1 night in Aug 2020

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in the centre of the city right by the tram line. Parking was easy and the room was clean although we could not get the air con to work so had to sleep with the window open. Fully recommended.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, staff & service
Hotel OK, poor shower lets it down .
Hotel B&B hauptbahnhof is like a basic budget UK Travellodge type hotel . Check in was quick and easy. Self check in system was not working so had to use reception anyway . Room very basic , typical european bed, thin mattress, 2 single quilts on double bed, but reasonably comfy. We slept OK . Shower very poor , very low pressure , not much water and took about 5 minutes before the hot water appeared . Breakfast basic but good continental fare , boil your own eggs, meats ,cheeses ,cereals and breads. Good coffee .15 to 20 minute walk to Hauptplatz main square and Schlossberg. 25 euros in taxi from airport, but hotel right next to the train station .
Stayed 3 nights in Nov 2019

10/10 Excellent

Mirzet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, clean, courteous staff and great breakfast particularly the coffee (Nespresso)
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Van, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, simple, and elegant with a modern design.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
In a good area for early trains from Station. Trams to centre outside door. Comfortable room at back overlooking park.
Stayed 1 night in Jun 2019

2/10 Terrible

diana

Business traveller
Disliked: Staff & service, room comfort
Stayed 7 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
If you are late then 8 pm you can't they are reception is close
Stayed 1 night in Jul 2019

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. Good position close to station. City easy to find way around.
Stayed 2 nights in May 2019
Response from Sandra on 11 Jun 2019
Dear Mrs. Alison, it is great that you loved your stay with us. Did you have the chance to enjoy our free tea and coffee in the afternoon? Warm regards from Hotel Bed & Breakfast, Sandra

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Sandra on 4 Jun 2019
Dear Mr. Neil, on behalf of the entire team I would like to thank you for your great rating. We really appreciate it. We wish you all the best, Sandra

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to station and on major tram line. Good breakfast choices.
Stayed 2 nights in Mar 2019
Response from Sandra on 5 Apr 2019
Thank you very much for giving feedback. We are happy that you enjoyed your stay with us in Hotel Bed & Breakfast. Kind regards, Sandra

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to everything you need in Graz. There are markets, restaurants, cafeterias, the train station and many more important places. The room is really nice, the bed is super comfy and the bathroom is excellent. I’d book again if I ever go to Graz again 😊 Oh! And the staff is great! They try to help you in anything you might need
Stayed 7 nights in Mar 2019
Response from Sandra on 5 Apr 2019
Dear guest, on behalf of the entire team I would like to thank you for your visit and your great feedback. We really appreciate it. I hope you had the chance to enjoy our free tea and coffee in the afternoon. We wish you all the best and hope to meet you again in future. Kind regards, Sandra

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generous hospitable hotel for drinks and cafe seat
Good complimentary drink dispenser service for guests. Allows guest to make hot drinks like coffee, tea and chocolate. Great cafe space for guests to sit and relax. Would recommend this cosy place to travellers.
Stayed 4 nights in Feb 2019
Response from Sandra on 22 Feb 2019
Dear guest! Wow - thank you very much for your awesome feedback. We really appreciate it and we are happy that you enjoyed your stay with us. All the best from Hotel Bed & Breakfast, Sandra

8/10 Good

Lehel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Sandra on 8 Jan 2019
Dear Lehel, it was great to host you. Thank you for your rating. I hope you got the chance to try the free tea and coffee in our lounge. Kind regards, Sandra

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Sandra on 22 Dec 2018
Liebe Frau Sandra, schön, dass Sie bei uns zu Gast waren. Gerne können Sie uns kontaktieren um uns mitzuteilen, in welchem Bereich wir uns Ihrer Meinung nach noch verbessern könnten. Wir hoffen, dass Sie eine angenehme Zeit in Graz hatten. Freundliche Grüße, Sandra

8/10 Good

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Sandra on 20 Nov 2018
Liebe Frau Angelika, es freut uns sehr, dass Sie sich bei uns so wohlgefühlt haben. Herzlichen Dank für Ihre nette Bewertung. Freundliche Grüße vom Hotel Bed & Breakfast, Sandra

8/10 Good

Francesco Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well located at walking distance from city center. Around you can find at few steps an atm that accept many kind of international cards, supermarkets, restaurants. The staff is really kind, breakfast starts at 7 am, but they organize 6:30am for me
Stayed 4 nights in Sep 2018
Response from Sandra on 24 Sept 2018
Dear Mr. Francesco Paolo, thank you very much for your kind feeddback. It is great that you enjoyed your stay in our Hotel Bed & Breakfast Graz. Kind regards, Sandra

8/10 Good

Lee, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall we were pleased with the hotel, it’s location, staff and included breakfast. We had an issue finding the underground parking garage. There were 2 garages on the street but neither were numbered, so we went around the block a few times trying to find it. We finally chose the right one. We were fold to follow the signs to the hotel but there was only one sign, so we drove and walked around a few times, finally calling the hotel to ask where they were. You need to take the stairs or elevator to the ground floor. If you look to the right and across the street, you will see the hotel. A bit more clarity with the instructions and perhaps another sign in the underground parking would help. We had asked for a room with twin beds but ended up with 2 adjoining rooms each with 2 twin beds and a bathroom with shower in between. There was lots of closet space but the twin beds were pushed together. The breakfast was very good and included eggs you boil for the desired time yourself, several types of bread, yogurt, cereal, cheeses, some cold cuts, and great coffee and teas that you make yourself. All in all, a nice no frills hotel for a reasonable price. The front desk staff also spoke English.
Stayed 1 night in Sep 2018
Response from Sandra on 24 Sept 2018
Dear Lee, on behalf of the entire team I would like to thank you for your visit and your kind feeback. We really appreciate your honest opinion. We are happy to tell you that we will get some more signs for the underground parking, so our guests will find the access to the hotel easier. It is great that you loved the big variety of the breakfast and the free coffe and tee in the afternoon. We hope to meet again. Kind regards,Sandra

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Old hotel with confusing layout
We checked into this hotel at 19:55, just before the reception closes at 20:00. I had seen this in the check-in information email earlier and thought it was very odd for a hotel downtown to not have a 24hr. reception. After we were given a room, we went through a maze to get to the one side of the hotel which looks to be an old building with the first level and rooms being out of commission. We went ahead to check out our room, which we found to be a single bed (double) instead of the "2 twin beds" as advertised during the expedia booking which we paid extra for on an already extremely high price for this level of hotel that night. I went back to the reception right away which of course had left. I then phoned their 24hour number and explained the situation, to which they promised me a call back. Of course after 40 minutes (out eating at this point) they had never phoned back yet. Phoned them back, got a different person on the line, explained my situation again at which point they said they had a different room available. Instead of someone meeting us at the hotel they had confusing direction (the person I was talking to didn't appear to know the exact layout of the hotel) using a keypad to enter a back door/lock box that wasn't where they said it was etc. We eventually retrieved 2 room keys for another area of the hotel. The new room indeed had two separate beds but not doubles as advertised. At breakfast, I saw staff unprofessionally bumping into people getting food..
Stayed 1 night in Jun 2018
Response from Sandra on 2 Aug 2018
Dear guest, please note that the front office is open between 7 a.m. and 8 p.m. Afterwards we are reachable via phone all night long. I would like to point out that you got an upgrade to one of our business rooms, which is new and modern. These rooms are equipped with a big double bed, air condition, a modern bathroom and soundproof windows. I'm sorry that it took some time to call you back - but then we provided a "standard" room with to single beds. We hope you enjoyed Graz and had a safe trip back home. Kind regards, Sandra

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Really good hotel. Close to take the rail bus & the down town. They had coffee time from 12-7 pm in the cafeteria for free. Great idea. the staff is very friendly.
Stayed 2 nights in Jun 2018
Response from Sandra, Marketing on 9 Jul 2018
Dear guest, thank you very much for your great feedback. We really appreciate it and we are happy that you enjoyed the free coffe and tea in the afternoon. We hope you had a safe trip back home. Kind regards, Sandra

8/10 Good

Jim, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel near train station
The hotel was very comfortable and the air conditioner worked very well. The bathroom was roomy and water pressure was good. Complaints are few. There was no refrigerator or microwave. I don’t think there was any coffee at all unless you purchased breakfast. Still, a good stay.
Stayed 1 night in Jun 2018
Response from Sandra, Marketing on 9 Jul 2018
Dear Mr. Jim, on behalf of the entire team I would like to thank you for your visit and your kind feedback. Please note that we provide free tea and coffe for our hotel guests from noon till 7:30 p.m. Kind regards, Sandra

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2018
Response from Sandra on 23 Jun 2018
Dear guest, thank you for your great rating. We really appreciate it. Kind regards, Sandra

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
High marks for location
We wanted accommodation close to the station and main bus routes and certainly got it. The area around the hotel is rather bleak but it is a comfortable walk or short tram ride to the old town on the other side of the river. Our room was basic but good value for what we paid, although air conditioning would be nice for hot weather such as we experienced during our stay. The staff were helpful.
Stayed 2 nights in Jun 2018
Response from Sandra on 23 Jun 2018
Dear Mr. John, on behalf of the entire team I would like to thank you for your visit and your kind feedback. We are happy that you enjoyed your stay. We hope you had a safe trip back home. All the best, Sandra

6/10 Okay

Katya, Zagreb, Croatia

Liked: Cleanliness
Bare basics
This is a basic hotel near the train station. Convenient to an extent, though I wish I had known the front desk is only open until 8pm, as instead of crashing upon arrival, I had to stay up to midnight to let my flight-delayed husband into the hotel. I also was looking forward to the specifically advertised "air conditioning", but what wasn't clear is that guests have no control over that air conditioning - rather it's engineered into the ceiling, so air flow cannot be moderated. The "premium bedding" was a down comforter and a single pillow per person and the "pillow-top mattress" was incredibly soft, so I wouldn't recommend this to anyone actually traveling on business and in need of a decent sleep. Still, it provides the basics at a reasonable rate.
Stayed 1 night in Jun 2018
Response from Sandra on 23 Jun 2018
Dear Mrs. Katya, thank you for your feedback. Please note that the aircondition is engineered into the ceiling, so there is a pleasent temperature all day long. Further, I would like to mention that the front office is open between 7 a.m. and 8 p.m., which is written in the confirmation e-mail. After 8 p.m. you can do the easy self check in. I wish you all the best and hope to see you again, Sandra

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The triple room is spacous and clean, but rather noisy due to the main road outside.
Stayed 2 nights in May 2018
Response from Sandra, Marketing on 1 Jun 2018
Dear guest, thank you for your feedback. We are happy that you liked your stay and the spacious room. Kind regards, Sandra

10/10 Excellent

M, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New & clean, walking distance to Hbf
The room is clean and newly renovated with big bathroom. Staffs are helpful and friendly. The only thing is that it’s not so close to the downtown area but this hotel is still my first choice if I come to Graz again.
Stayed 2 nights in Mar 2018
Response from Sandra, Rezeption on 1 Apr 2018
Dear guest, on behalf of the entire team I would like to thank you for your nice words and your great rating. We are looking forward to welcoming you again soon. Kind regards, Sandra

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable!
Stayed 13 nights in Mar 2018
Response from Sandra on 25 Mar 2018
Dear Mr. Rahul, thank you for your kind feedback. We appreciate it a lot and look forward to welcoming you again. Kind regards, Sandra

6/10 Okay

Mark

Disliked: Staff & service
Overrated
For its price this B&B is easy overrated... The rooms are OK, but with thin walls so you can hear your neighbour snore or practising you know what...
Stayed 3 nights in Mar 2018
Response from Sandra on 25 Mar 2018
Dear Mr. Mark, thank you for your constructive feedback. I'm sorry that you heard some noises from another room. Unfortunately we cannot control this constantly, since the front office is opend from 7 a.m. to 8 p.m. However, I hope you had a safe trip back home. Kind regards

6/10 Okay

sean, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and reasonable prices
The hotel in in a very convenient location, the rooms are well kept and clean, we found the staff to be very helpful and friendly. The only dissaointing part was that there was construction on the 5th floor which we weren’t warned bout before our trip, workmen, we’re doing heavy drilling from early in the morning. We also had a few mornings were the workmen were having loud conversations outside our room with someone before 8 in the morning. I would still recommend if you want a comfortable affordable stay!
Stayed 5 nights in Jan 2018
Response from Sandra on 15 Feb 2018
Dear Mr. Sean, thank you for taking your time a giving us feedback. It is great that you liked our centrally located hotel, the clean rooms and the friendly staff. We really appreciate it. Right now we are building new business rooms for a bigger choice for our guests. They will be finished soon. Kind regards, Sandra

10/10 Excellent

Admir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Sandra on 21 Jan 2018
Dear guest, thank you for your visit and your great rating. We are looking forward to welcoming you again soon. Kind regards

8/10 Good

Bob, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice simple hotel
We stayed two nights in December. The hotel was clean and in very good condition. The rooms were a reasonable size, with the basic requirements - TV, desk, bed, bathroom etc- however, there were no frills in the room such as a kettle or refrigerator. There was some noise from the trams outside, but it did not affect sleep. The hotel's area was safe, but not overly attractive for a tourist- only a few basic restaurants and a small shopping complex across the road, and a bit depressing. But it was close enough to walk into the old town - around 30 min walk following a main road in. The atmosphere in the old town was much more vibrant. The breakfasts at Euro 9.90 seemed expensive, but the atmosphere was good and they provided a large range of choices and was good value and we had it both mornings of our stay. Parking was complicated- it is under the shopping complex across the road, with a 5 min walk to the hotel, but the hotel provided discounted parking (Euro 10.90 per day) over the cost that the shopping complex would charge, so it was reasonable for the area. Generally a clean and comfortable, no-frills hotel just outside the centre of town at a reasonable price.
Stayed 2 nights in Dec 2017
Response from Sandra, Marketing on 27 Dec 2017
Dear Bob, thank you very much for taking your time and giving us feedback. We appreciate a lot that you rated us high and I'm happy that you liked the clean and centrally located hotel, the big variety of the breakfast and the cheap parking. Please don't hesitate to ask for a fridge or a kettle for the next time, because we provide some at the front office. I would like to mention that the city center is away 15 minutes by walking, trams run every 3 - 5 minutes, so you need a very short time to get into the city center. It was a pleasure to have you as a guest. Kind regards

10/10 Excellent

Traveler , U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a basic hotel. Everything was in good repair. The staff was good. I'd stay there again.
Stayed 1 night in Nov 2017
Response from Sandra on 3 Dec 2017
Hello, we really appreciate your recommendation. Thank you for staying in our hotel. Warm regards,

8/10 Good

Nina, Adelaide, AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was small but nice. amazing buffet breakfast
Although believing we were getting a room with a balcony, we were satisfied with our room and the hotels location, especially to the train station. For an additional fee, we went to the buffet and were incredibly satisfied with the selection of food. Very enjoyable compared to some hotel "breakfasts".
Stayed 2 nights in Oct 2017
Response from Sandra on 15 Nov 2017
Dear Nina, it is great that you enjoyed your stay in our hotel. We offer a big variety at our breakfast buffet to suit any taste - so great that you loved it. Warm regards

8/10 Good

Robert K.

Clean, quiet, nice
Excellent choice if planning day trips out of town. No clothes washing options in the hotel. Quiet, even at night.
Stayed 3 nights in Sep 2017

10/10 Excellent

Ivan, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel on the Outskirts
I'm surprised this hotel has such a low score. It is within walking distance of public transport, the rooms are clean and comfortable with air conditioning. The staff was very helpful and informative. The facility also had a garage right at the Hotel which we needed for the rental car. Parking spaces in Vienna come at a premium. Although it is about 30 minutes walking to the sights, public transportation is right around the corner.
Stayed 1 night in Aug 2017

8/10 Good

Andrew, UK

Liked: Staff & service
Walking distance to old town
Walking distance to old town, plenty of space, hot in summer (no aircon). Self service check in after 6pm, didn't try the continental breakfast.
Stayed 2 nights in Aug 2017